The Eye Tribe

Re: Beta-testing new firmware tool

2015-06-19T00:28:09+02:00

Ok, no need to delete just run "services.msc" and right click Tobii Service and hit Stop. Then proceed to flash the device.

Also, wait for Windows to initialize the device. See message at bottom right task bar.

Statistics: Posted by skataMartin — 19 Jun 2015, 00:28

Re: Beta-testing new firmware tool

2015-04-17T15:43:49+02:00

It has come to my attention that there is a major conflict occurring when flashing our devices on systems that also have a Tobii EyeX/Steelseries Sentry device installed. This is due to both devices use the Cypress FX3 controller and that Tobii have decided to override the default Cypress driver with their own and force-flash their firmware onto all empty Cypress devices that connects to the computer.... this starts automatically and cannot be stopped, thanks!

Therefore, if you wish to update the firmware on a computer that also have the Tobii installed you must disable/uninstall the Tobii software first.

Otherwise, if the driver have been messed up by the Tobii software you must:
- Start the Device Manager
- Right click "Tobii IS3 Factory Bootloader" under "Eye Tracking Devices" and select Properties.
- Select "Driver" tab
- Click "Uninstall", tick the checkbox "Delete the driver software for this device" before clicking Ok

Statistics: Posted by skataMartin — 17 Apr 2015, 15:43

Re: Beta-testing new firmware tool

2015-03-31T03:57:03+02:00

Sorry to hear that Joaquin.

I just got word from Antti:

Code:: I have ran a couple of tests with the new firmware and the device seems to work fine now. I had to do the update twice since the first round went somehow wrong. After first try Windows warned about a current peak in USB root hub.

So it does seem to help in some cases. Not sure what we can do to make it work on the Lenovos, I suppose you have tried all the usual things like updating, cables etc. ?

Statistics: Posted by skataMartin — 31 Mar 2015, 03:57

Re: Beta-testing new firmware tool

2015-03-18T14:08:40+02:00

I would like to mention that I had troubles updating the firmware. It seems that my USB port is not working properly with the TET and I got during update disconnection and reconnection of the device. I managed to finish the update using a different computer.

The first one was a Lenovo G510
The second one was a Lenovo T430

(I unistall the power management software, looking forward to solve my usb problems, but ir didn't)

Statistics: Posted by skatajoaquin — 18 Mar 2015, 14:08

Re: Beta-testing new firmware tool

2015-03-17T20:15:34+02:00

Hi Martin,

I'm happy to report that the two new Eye Tribe trackers work well. We'll be using these in our upcoming study.

I did have one brief disconnection when testing one of the devices for an hour. This showed up as "The device stream has paused"/"The device stream has stopped" messages. The device reconnected in about 8 seconds, so it's probably not a big deal. Here's the log:

Code:: 2015-03-12 15:23:46.601|4152975713|I|Creating new log file 2015-03-12 15:23:46.601|4152975713|I|Initializing environment 2015-03-12 15:23:46.601|4152975713|I|Detecting primary screen 2015-03-12 15:23:46.601|4152975713|I|Register control handler 2015-03-12 15:23:46.601|4152975713|I|Initializing config system 2015-03-12 15:23:46.601|4152975713|I|TCP port: 6555 2015-03-12 15:23:46.601|4152975713|I|Connections: local only 2015-03-12 15:23:46.601|4152975713|I|Framerate: 30 2015-03-12 15:23:46.616|4152975713|I|Initializing the Eye Tribe Server (v0.9.53) 2015-03-12 15:23:46.616|4152975713|I|Initializing network 2015-03-12 15:23:46.616|4152975713|I|Initializing dispatcher 2015-03-12 15:23:46.616|4152975713|I|Initializing Network 2015-03-12 15:23:46.616|4152975713|I|Setting network connection port 2015-03-12 15:23:46.616|4152975713|I|Setting max network connections 2015-03-12 15:23:46.616|4152975713|I|Setting connection timeout 2015-03-12 15:23:46.616|4152975713|I|Starting Network 2015-03-12 15:23:46.616|4152975713|I|Checking for running instances 2015-03-12 15:23:46.616|4152975713|I|Creating Tracker Manager 2015-03-12 15:23:46.616|4152975713|I|Creating Camera Manager 2015-03-12 15:23:46.616|4152975713|I|Initializing COM library 2015-03-12 15:23:46.616|4152975713|I|Initialized COM library 2015-03-12 15:23:46.616|4152975713|I|Starting Device Monitor 2015-03-12 15:23:46.648|1385566660|I|Video capturing device Found: Intel(R) RealSense(TM) 3D Camera Virtual Driver 2015-03-12 15:23:47.616|4152975713|I|Creating Detection Manager 2015-03-12 15:23:47.632|4152975713|I|Creating Calibration Manager 2015-03-12 15:23:47.632|4152975713|I|Validating number of camera devices 2015-03-12 15:23:47.632|4152975713|W|Waiting for the tracker device to be connected 2015-03-12 15:23:58.614|1385566660|I|Video capturing device Found: TheEyeTribe 2015-03-12 15:23:58.661|1385566660|I|Registering the device 2015-03-12 15:23:58.661|1385566660|I|Device registered 2015-03-12 15:23:58.661|1385566660|I|Validating camera device 2015-03-12 15:23:58.661|1385566660|I|Initializing tracker device 2015-03-12 15:23:58.661|1385566660|I|Starting Direct Show device 2015-03-12 15:23:58.693|1385566660|I|Building Direct Show render graph 2015-03-12 15:23:58.724|1385566660|I|Setting up device properties 2015-03-12 15:23:58.739|1385566660|I|Setting chosen video format 2015-03-12 15:23:58.739|1385566660|I|Validate camera firmware 2015-03-12 15:23:58.739|1385566660|I|Eye Tribe Tracker firmware revision is 293 2015-03-12 15:23:58.739|1385566660|I|Validate USB3 host 2015-03-12 15:23:58.739|1385566660|I|Validate camera device stream 2015-03-12 15:24:00.880|1385566660|I|The Eye Tribe Tracker stands ready 2015-03-12 15:24:00.880|1385566660|I|The tracker device has been connected 2015-03-12 15:24:19.207|398623459|I|New connection detected [176093691904] 2015-03-12 15:24:19.904|1385566660|I|The device stream has started 2015-03-12 15:24:19.904|398623459|I|Tracker started 2015-03-12 15:24:19.904|398623459|I|Creating new connection [176093691904] 2015-03-12 15:55:45.134|398623459|I|Default calibration profile saved successfully 2015-03-12 15:56:31.695|398623459|I|Default calibration profile saved successfully 2015-03-12 16:02:28.603|398623459|I|Default calibration profile saved successfully 2015-03-12 16:03:05.298|398623459|I|Default calibration profile saved successfully 2015-03-12 16:05:57.906|398623459|I|Default calibration profile saved successfully 2015-03-12 16:15:52.009|1385566660|W|The device stream has paused 2015-03-12 16:15:53.011|1385566660|E|The device stream has stopped 2015-03-12 16:15:58.013|1385566660|E|UVC Extensions (tetcode:2254) 2015-03-12 16:16:00.155|1385566660|I|The device stream has stopped 2015-03-12 16:16:00.155|1385566660|I|Resetting the device! 2015-03-12 16:16:00.157|1385566660|I|Stopping Direct Show device 2015-03-12 16:16:00.272|1385566660|W|The Eye Tribe Tracker has been disconnected, waiting for connection 2015-03-12 16:16:00.282|1385566660|I|Validating camera device 2015-03-12 16:16:00.282|1385566660|I|Initializing tracker device 2015-03-12 16:16:00.282|1385566660|I|Starting Direct Show device 2015-03-12 16:16:00.294|1385566660|I|Building Direct Show render graph 2015-03-12 16:16:00.327|1385566660|I|Setting up device properties 2015-03-12 16:16:00.335|1385566660|I|Setting chosen video format 2015-03-12 16:16:00.339|1385566660|I|Validate camera firmware 2015-03-12 16:16:00.339|1385566660|I|Eye Tribe Tracker firmware revision is 293 2015-03-12 16:16:00.343|1385566660|I|Validate USB3 host 2015-03-12 16:16:00.344|1385566660|I|Validate camera device stream 2015-03-12 16:16:00.770|1385566660|I|The device stream has started 2015-03-12 16:16:00.770|1385566660|I|The Eye Tribe Tracker stands ready 2015-03-12 16:16:00.770|1385566660|I|The tracker device has been connected 2015-03-12 16:16:01.274|1385566660|I|The device stream has resumed 2015-03-12 16:30:29.847|398623459|I|Connection removed [176093691904] 2015-03-12 16:30:30.155|1385566660|I|The device stream has stopped 2015-03-12 16:30:30.155|398623459|I|Tracker stopped 2015-03-12 16:30:34.327|4152975713|I|Shutting down Tracker Manager 2015-03-12 16:30:34.327|4152975713|I|Shutting down Camera Manager 2015-03-12 16:30:34.327|4152975713|I|Stopping Device Monitor 2015-03-12 16:30:35.038|1385566660|I|Stopping Direct Show device 2015-03-12 16:30:35.152|4152975713|I|Uninitializing COM library 2015-03-12 16:30:35.152|4152975713|I|Uninitialized COM library 2015-03-12 16:30:35.152|4152975713|I|Shutting down Detection Manager 2015-03-12 16:30:35.154|4152975713|I|Shutting down Calibration Manager 2015-03-12 16:30:35.154|4152975713|I|Deinitializing dispatcher 2015-03-12 16:30:35.154|4152975713|I|Deinitializing Network Manager 2015-03-12 16:30:35.154|4152975713|I|Network Manager Deinitialized

I'll follow up with Rasmus to RMA the defective device. I hope you find out figure out the defect when it's in your lab! It was very strange that it only froze on Windows 8.1 Pro 64-bit with that one device.

Statistics: Posted by skataJoe G — 17 Mar 2015, 20:15

Re: Beta-testing new firmware tool

2015-03-11T22:58:56+02:00

Moi Antti,

Check you inbox for download link. Let me know how it goes.

Statistics: Posted by skataMartin — 11 Mar 2015, 22:58

Re: Beta-testing new firmware tool

2015-03-11T16:20:24+02:00

Hi,

I'm also having this stream-stopped issue. I would like to give a try testing the new firmware if that would solve the problem in this case.

Here is my system information:
ASUS K53SV
Windows 7 Home premium (64bit)
Intel 6 series/C200 series chipset family
ASMedia XHCI Controller

I have updated BIOS and ASMedia USB 3.0 driver (1.16.12.0) but that didn't solve the problem.

Here is the log file:

Code:: 2015-03-11 15:09:01.060|1227557921|I|Creating new log file 2015-03-11 15:09:01.060|1227557921|I|Initializing environment 2015-03-11 15:09:01.060|1227557921|I|Detecting primary screen 2015-03-11 15:09:01.066|1227557921|I|Register control handler 2015-03-11 15:09:01.066|1227557921|I|Initializing config system 2015-03-11 15:09:01.066|1227557921|I|TCP port: 6555 2015-03-11 15:09:01.066|1227557921|I|Connections: local only 2015-03-11 15:09:01.066|1227557921|I|Framerate: 30 2015-03-11 15:09:01.075|1227557921|I|Initializing the Eye Tribe Server (v0.9.49) 2015-03-11 15:09:01.077|1227557921|I|Initializing network 2015-03-11 15:09:01.151|1227557921|I|Initializing dispatcher 2015-03-11 15:09:01.151|1227557921|I|Initializing Network 2015-03-11 15:09:01.151|1227557921|I|Setting network connection port 2015-03-11 15:09:01.151|1227557921|I|Setting max network connections 2015-03-11 15:09:01.151|1227557921|I|Setting connection timeout 2015-03-11 15:09:01.151|1227557921|I|Starting Network 2015-03-11 15:09:01.151|1227557921|I|Checking for running instances 2015-03-11 15:09:01.154|1227557921|I|Creating Tracker Manager 2015-03-11 15:09:01.154|1227557921|I|Creating Camera Manager 2015-03-11 15:09:01.154|1227557921|I|Initializing COM library 2015-03-11 15:09:01.155|1227557921|I|Initialized COM library 2015-03-11 15:09:01.155|1227557921|I|Starting Device Monitor 2015-03-11 15:09:01.168|3441717675|I|Video capturing device Found: USB2.0 UVC VGA WebCam 2015-03-11 15:09:01.169|3441717675|I|Video capturing device Found: TheEyeTribe 2015-03-11 15:09:01.175|3441717675|I|Registering the device 2015-03-11 15:09:01.175|3441717675|I|Device registered 2015-03-11 15:09:01.176|3441717675|I|Video capturing device Found: PS3Eye Camera 2015-03-11 15:09:01.176|3441717675|I|Video capturing device Found: OgamaCapture 2015-03-11 15:09:01.176|3441717675|I|Validating camera device 2015-03-11 15:09:01.176|3441717675|I|Initializing tracker device 2015-03-11 15:09:01.176|3441717675|I|Starting Direct Show device 2015-03-11 15:09:01.184|3441717675|I|Building Direct Show render graph 2015-03-11 15:09:01.282|3441717675|I|Setting up device properties 2015-03-11 15:09:01.287|3441717675|I|Setting chosen video format 2015-03-11 15:09:01.290|3441717675|I|Validate camera firmware 2015-03-11 15:09:01.290|3441717675|I|Eye Tribe Tracker firmware revision is 293 2015-03-11 15:09:01.293|3441717675|I|Validate USB3 host 2015-03-11 15:09:01.293|3441717675|I|Validate camera device stream 2015-03-11 15:09:03.377|3441717675|I|The Eye Tribe Tracker stands ready 2015-03-11 15:09:03.377|3441717675|I|The tracker device has been connected 2015-03-11 15:09:03.379|1227557921|I|Creating Detection Manager 2015-03-11 15:09:03.390|1227557921|I|Creating Calibration Manager 2015-03-11 15:09:03.390|1227557921|I|Validating number of camera devices 2015-03-11 15:09:03.390|1227557921|I|Validating config chosen device 2015-03-11 15:09:11.090|420362596|I|New connection detected [176093691904] 2015-03-11 15:09:11.383|3441717675|I|The device stream has started 2015-03-11 15:09:11.383|420362596|I|Tracker started 2015-03-11 15:09:11.383|420362596|I|Creating new connection [176093691904] 2015-03-11 15:12:21.794|3441717675|W|The device stream has paused 2015-03-11 15:12:22.794|3441717675|E|The device stream has stopped 2015-03-11 15:12:52.817|3441717675|E|UVC Extensions (tetcode:2254) 2015-03-11 15:12:52.949|3441717675|I|The device stream has stopped 2015-03-11 15:12:52.949|3441717675|I|Resetting the device! 2015-03-11 15:12:52.950|3441717675|I|Stopping Direct Show device 2015-03-11 15:12:53.060|3441717675|W|The Eye Tribe Tracker has been disconnected, waiting for connection 2015-03-11 15:24:35.643|420362596|I|Connection removed [176093691904] 2015-03-11 15:24:35.643|420362596|I|Tracker stopped

Statistics: Posted by skataAntti — 11 Mar 2015, 16:20

Re: Beta-testing new firmware tool

2015-03-09T22:37:14+02:00

Hi Joe,

Appreciate the extensive testing, it is obvious that there is problem with this device and Windows 8. A bit surprising as the stream-stopped so far have occurred mainly on Windows 7 systems with non-Intel USB controllers, especially from NEC/Renesas.

Rasmus at support will arrange for replacement of the unit at your convenience.

Once it gets here I will run it on the test-rig to figure out what the cause is.

Let me know how the other devices behave.

Statistics: Posted by skataMartin — 09 Mar 2015, 22:37

Re: Beta-testing new firmware tool

2015-03-09T20:48:19+02:00

Hi Martin,

I tested with the new firmware versions on two computers using Windows 8.1 Pro 64-bit and didn't have any success. I also tried a new (third-party) cable. The results were similar to before. See below:

Intel NUC with new 203 firmware:

Code:: 2015-03-08 15:27:03.813|3807505345|I|Creating new log file 2015-03-08 15:27:03.813|3807505345|I|Initializing environment 2015-03-08 15:27:03.813|3807505345|I|Detecting primary screen 2015-03-08 15:27:03.818|3807505345|I|Register control handler 2015-03-08 15:27:03.818|3807505345|I|Initializing config system 2015-03-08 15:27:03.818|3807505345|I|TCP port: 6555 2015-03-08 15:27:03.818|3807505345|I|Connections: local only 2015-03-08 15:27:03.818|3807505345|I|Framerate: 30 2015-03-08 15:27:03.836|3807505345|I|Initializing the Eye Tribe Server (v0.9.53) 2015-03-08 15:27:03.840|3807505345|I|Initializing network 2015-03-08 15:27:03.842|3807505345|I|Initializing dispatcher 2015-03-08 15:27:03.842|3807505345|I|Initializing Network 2015-03-08 15:27:03.842|3807505345|I|Setting network connection port 2015-03-08 15:27:03.842|3807505345|I|Setting max network connections 2015-03-08 15:27:03.842|3807505345|I|Setting connection timeout 2015-03-08 15:27:03.842|3807505345|I|Starting Network 2015-03-08 15:27:03.842|3807505345|I|Checking for running instances 2015-03-08 15:27:03.847|3807505345|I|Creating Tracker Manager 2015-03-08 15:27:03.847|3807505345|I|Creating Camera Manager 2015-03-08 15:27:03.847|3807505345|I|Initializing COM library 2015-03-08 15:27:03.848|3807505345|I|Initialized COM library 2015-03-08 15:27:03.848|3807505345|I|Starting Device Monitor 2015-03-08 15:27:03.865|1837501030|I|Video capturing device Found: Intel(R) RealSense(TM) 3D Camera Virtual Driver 2015-03-08 15:27:03.865|1837501030|I|Video capturing device Found: TheEyeTribe 2015-03-08 15:27:03.871|1837501030|I|Registering the device 2015-03-08 15:27:03.871|1837501030|I|Device registered 2015-03-08 15:27:03.871|1837501030|I|Validating camera device 2015-03-08 15:27:03.871|1837501030|I|Initializing tracker device 2015-03-08 15:27:03.871|1837501030|I|Starting Direct Show device 2015-03-08 15:27:03.884|1837501030|I|Building Direct Show render graph 2015-03-08 15:27:03.917|1837501030|I|Setting up device properties 2015-03-08 15:27:03.924|1837501030|I|Setting chosen video format 2015-03-08 15:27:03.931|1837501030|I|Validate camera firmware 2015-03-08 15:27:03.932|1837501030|I|Eye Tribe Tracker firmware revision is 203 2015-03-08 15:27:03.935|1837501030|I|Validate USB3 host 2015-03-08 15:27:03.935|1837501030|I|Validate camera device stream 2015-03-08 15:27:06.044|1837501030|I|The Eye Tribe Tracker stands ready 2015-03-08 15:27:06.044|1837501030|I|The tracker device has been connected 2015-03-08 15:27:06.046|3807505345|I|Creating Detection Manager 2015-03-08 15:27:06.067|3807505345|I|Creating Calibration Manager 2015-03-08 15:27:06.067|3807505345|I|Validating number of camera devices 2015-03-08 15:27:06.067|3807505345|I|Validating config chosen device 2015-03-08 15:27:11.245|1210739288|I|New connection detected [176093691904] 2015-03-08 15:27:12.055|1837501030|I|The device stream has started 2015-03-08 15:27:12.055|1210739288|I|Tracker started 2015-03-08 15:27:12.055|1210739288|I|Creating new connection [176093691904] 2015-03-08 15:27:43.034|1837501030|W|The device stream has paused 2015-03-08 15:27:44.034|1837501030|E|The device stream has stopped

Intel NUC with 402 firmware:

Code:: 2015-03-08 15:29:44.073|529515419|I|Creating new log file 2015-03-08 15:29:44.073|529515419|I|Initializing environment 2015-03-08 15:29:44.073|529515419|I|Detecting primary screen 2015-03-08 15:29:44.073|529515419|I|Register control handler 2015-03-08 15:29:44.073|529515419|I|Initializing config system 2015-03-08 15:29:44.073|529515419|I|TCP port: 6555 2015-03-08 15:29:44.073|529515419|I|Connections: local only 2015-03-08 15:29:44.073|529515419|I|Framerate: 30 2015-03-08 15:29:44.089|529515419|I|Initializing the Eye Tribe Server (v0.9.53) 2015-03-08 15:29:44.089|529515419|I|Initializing network 2015-03-08 15:29:44.105|529515419|I|Initializing dispatcher 2015-03-08 15:29:44.105|529515419|I|Initializing Network 2015-03-08 15:29:44.105|529515419|I|Setting network connection port 2015-03-08 15:29:44.105|529515419|I|Setting max network connections 2015-03-08 15:29:44.105|529515419|I|Setting connection timeout 2015-03-08 15:29:44.105|529515419|I|Starting Network 2015-03-08 15:29:44.105|529515419|I|Checking for running instances 2015-03-08 15:29:44.105|529515419|I|Creating Tracker Manager 2015-03-08 15:29:44.105|529515419|I|Creating Camera Manager 2015-03-08 15:29:44.105|529515419|I|Initializing COM library 2015-03-08 15:29:44.105|529515419|I|Initialized COM library 2015-03-08 15:29:44.105|529515419|I|Starting Device Monitor 2015-03-08 15:29:44.105|16474294|I|Video capturing device Found: Intel(R) RealSense(TM) 3D Camera Virtual Driver 2015-03-08 15:29:44.105|16474294|I|Video capturing device Found: TheEyeTribe 2015-03-08 15:29:44.120|16474294|I|Registering the device 2015-03-08 15:29:44.120|16474294|I|Device registered 2015-03-08 15:29:44.120|16474294|I|Validating camera device 2015-03-08 15:29:44.120|16474294|I|Initializing tracker device 2015-03-08 15:29:44.120|16474294|I|Starting Direct Show device 2015-03-08 15:29:44.120|16474294|I|Building Direct Show render graph 2015-03-08 15:29:44.152|16474294|I|Setting up device properties 2015-03-08 15:29:44.152|16474294|I|Setting chosen video format 2015-03-08 15:29:44.152|16474294|I|Validate camera firmware 2015-03-08 15:29:44.152|16474294|I|Eye Tribe Tracker firmware revision is 402 2015-03-08 15:29:44.152|16474294|I|Validate USB3 host 2015-03-08 15:29:44.152|16474294|I|Validate camera device stream 2015-03-08 15:29:46.247|16474294|I|The Eye Tribe Tracker stands ready 2015-03-08 15:29:46.247|16474294|I|The tracker device has been connected 2015-03-08 15:29:46.247|529515419|I|Creating Detection Manager 2015-03-08 15:29:46.263|529515419|I|Creating Calibration Manager 2015-03-08 15:29:46.263|529515419|I|Validating number of camera devices 2015-03-08 15:29:46.263|529515419|I|Validating config chosen device 2015-03-08 15:29:50.561|3012944277|I|New connection detected [176093691904] 2015-03-08 15:29:51.275|16474294|I|The device stream has started 2015-03-08 15:29:51.276|3012944277|I|Tracker started 2015-03-08 15:29:51.276|3012944277|I|Creating new connection [176093691904] 2015-03-08 15:30:58.239|16474294|W|The device stream has paused 2015-03-08 15:30:59.238|16474294|E|The device stream has stopped 2015-03-08 15:31:06.416|3012944277|I|Connection removed [176093691904]

Intel workstation with new 203 firmware:

Code:: 2015-03-08 17:24:08.055|3015812689|I|Creating new log file 2015-03-08 17:24:08.055|3015812689|I|Initializing environment 2015-03-08 17:24:08.055|3015812689|I|Detecting primary screen 2015-03-08 17:24:08.055|3015812689|I|Register control handler 2015-03-08 17:24:08.055|3015812689|I|Initializing config system 2015-03-08 17:24:08.055|3015812689|I|TCP port: 6555 2015-03-08 17:24:08.055|3015812689|I|Connections: local only 2015-03-08 17:24:08.055|3015812689|I|Framerate: 30 2015-03-08 17:24:08.055|3015812689|I|Initializing the Eye Tribe Server (v0.9.53) 2015-03-08 17:24:08.055|3015812689|I|Initializing network 2015-03-08 17:24:08.071|3015812689|I|Initializing dispatcher 2015-03-08 17:24:08.071|3015812689|I|Initializing Network 2015-03-08 17:24:08.071|3015812689|I|Setting network connection port 2015-03-08 17:24:08.071|3015812689|I|Setting max network connections 2015-03-08 17:24:08.071|3015812689|I|Setting connection timeout 2015-03-08 17:24:08.071|3015812689|I|Starting Network 2015-03-08 17:24:08.071|3015812689|I|Checking for running instances 2015-03-08 17:24:08.071|3015812689|I|Creating Tracker Manager 2015-03-08 17:24:08.071|3015812689|I|Creating Camera Manager 2015-03-08 17:24:08.071|3015812689|I|Initializing COM library 2015-03-08 17:24:08.071|3015812689|I|Initialized COM library 2015-03-08 17:24:08.071|3015812689|I|Starting Device Monitor 2015-03-08 17:24:08.071|3721693085|I|Video capturing device Found: TheEyeTribe 2015-03-08 17:24:08.071|3721693085|I|Registering the device 2015-03-08 17:24:08.071|3721693085|I|Device registered 2015-03-08 17:24:08.071|3721693085|I|Validating camera device 2015-03-08 17:24:08.071|3721693085|I|Initializing tracker device 2015-03-08 17:24:08.071|3721693085|I|Starting Direct Show device 2015-03-08 17:24:08.071|3721693085|I|Building Direct Show render graph 2015-03-08 17:24:08.180|3721693085|I|Setting up device properties 2015-03-08 17:24:08.180|3721693085|I|Setting chosen video format 2015-03-08 17:24:08.180|3721693085|I|Validate camera firmware 2015-03-08 17:24:08.180|3721693085|I|Eye Tribe Tracker firmware revision is 203 2015-03-08 17:24:08.180|3721693085|I|Validate USB3 host 2015-03-08 17:24:08.180|3721693085|I|Validate camera device stream 2015-03-08 17:24:10.299|3721693085|I|The Eye Tribe Tracker stands ready 2015-03-08 17:24:10.299|3721693085|I|The tracker device has been connected 2015-03-08 17:24:10.300|3015812689|I|Creating Detection Manager 2015-03-08 17:24:10.308|3015812689|I|Creating Calibration Manager 2015-03-08 17:24:10.308|3015812689|I|Default calibration profile loaded! 2015-03-08 17:24:10.309|3015812689|I|Validating number of camera devices 2015-03-08 17:24:10.309|3015812689|I|Validating config chosen device 2015-03-08 17:24:14.881|1551011605|I|New connection detected [176093691904] 2015-03-08 17:24:15.324|3721693085|I|The device stream has started 2015-03-08 17:24:15.324|1551011605|I|Tracker started 2015-03-08 17:24:15.324|1551011605|I|Creating new connection [176093691904] 2015-03-08 17:24:49.307|3721693085|W|The device stream has paused 2015-03-08 17:24:50.314|3721693085|E|The device stream has stopped 2015-03-08 17:26:06.497|1551011605|I|Connection removed [176093691904]

Intel workstation with 402 firmware:

Code:: 2015-03-08 17:17:11.277|3563455777|I|Creating new log file 2015-03-08 17:17:11.277|3563455777|I|Initializing environment 2015-03-08 17:17:11.277|3563455777|I|Detecting primary screen 2015-03-08 17:17:11.277|3563455777|I|Register control handler 2015-03-08 17:17:11.277|3563455777|I|Initializing config system 2015-03-08 17:17:11.277|3563455777|I|TCP port: 6555 2015-03-08 17:17:11.277|3563455777|I|Connections: local only 2015-03-08 17:17:11.277|3563455777|I|Framerate: 30 2015-03-08 17:17:11.293|3563455777|I|Initializing the Eye Tribe Server (v0.9.53) 2015-03-08 17:17:11.293|3563455777|I|Initializing network 2015-03-08 17:17:11.293|3563455777|I|Initializing dispatcher 2015-03-08 17:17:11.293|3563455777|I|Initializing Network 2015-03-08 17:17:11.293|3563455777|I|Setting network connection port 2015-03-08 17:17:11.293|3563455777|I|Setting max network connections 2015-03-08 17:17:11.293|3563455777|I|Setting connection timeout 2015-03-08 17:17:11.293|3563455777|I|Starting Network 2015-03-08 17:17:11.293|3563455777|I|Checking for running instances 2015-03-08 17:17:11.293|3563455777|I|Creating Tracker Manager 2015-03-08 17:17:11.293|3563455777|I|Creating Camera Manager 2015-03-08 17:17:11.293|3563455777|I|Initializing COM library 2015-03-08 17:17:11.293|3563455777|I|Initialized COM library 2015-03-08 17:17:11.293|3563455777|I|Starting Device Monitor 2015-03-08 17:17:11.309|1624752617|I|Video capturing device Found: TheEyeTribe 2015-03-08 17:17:11.309|1624752617|I|Registering the device 2015-03-08 17:17:11.309|1624752617|I|Device registered 2015-03-08 17:17:11.309|1624752617|I|Validating camera device 2015-03-08 17:17:11.309|1624752617|I|Initializing tracker device 2015-03-08 17:17:11.309|1624752617|I|Starting Direct Show device 2015-03-08 17:17:11.324|1624752617|I|Building Direct Show render graph 2015-03-08 17:17:11.434|1624752617|I|Setting up device properties 2015-03-08 17:17:11.449|1624752617|I|Setting chosen video format 2015-03-08 17:17:11.449|1624752617|I|Validate camera firmware 2015-03-08 17:17:11.449|1624752617|I|Eye Tribe Tracker firmware revision is 402 2015-03-08 17:17:11.449|1624752617|I|Validate USB3 host 2015-03-08 17:17:11.449|1624752617|I|Validate camera device stream 2015-03-08 17:17:13.554|1624752617|I|The Eye Tribe Tracker stands ready 2015-03-08 17:17:13.554|1624752617|I|The tracker device has been connected 2015-03-08 17:17:13.556|3563455777|I|Creating Detection Manager 2015-03-08 17:17:13.563|3563455777|I|Creating Calibration Manager 2015-03-08 17:17:13.569|3563455777|I|Default calibration profile loaded! 2015-03-08 17:17:13.570|3563455777|I|Validating number of camera devices 2015-03-08 17:17:13.570|3563455777|I|Validating config chosen device 2015-03-08 17:17:34.230|2088709257|I|New connection detected [176093691904] 2015-03-08 17:17:34.562|1624752617|I|The device stream has started 2015-03-08 17:17:34.562|2088709257|I|Tracker started 2015-03-08 17:17:34.562|2088709257|I|Creating new connection [176093691904] 2015-03-08 17:19:35.508|1624752617|W|The device stream has paused 2015-03-08 17:19:36.505|1624752617|E|The device stream has stopped 2015-03-08 17:20:01.760|2088709257|I|Connection removed [176093691904]

Note that the device stream pauses and then stops, but sometimes the Eye Tribe Server will notice when I close the Eye Tribe UI after the lockup, resulting in a "Connection removed" message. Other times it doesn't notice at all.

I tested the device out on Windows 7 again for an extended period of time. It tracked my eyes for over an hour without any problems.
Windows 7 Pro 64-bit workstation log (no problems on Windows 7):

Code:: 2015-03-06 19:09:46.477|1432190893|I|Creating new log file 2015-03-06 19:09:46.477|1432190893|I|Initializing environment 2015-03-06 19:09:46.477|1432190893|I|Detecting primary screen 2015-03-06 19:09:46.493|1432190893|I|Register control handler 2015-03-06 19:09:46.493|1432190893|I|Initializing config system 2015-03-06 19:09:46.493|1432190893|I|TCP port: 6555 2015-03-06 19:09:46.493|1432190893|I|Connections: local only 2015-03-06 19:09:46.493|1432190893|I|Framerate: 30 2015-03-06 19:09:46.493|1432190893|I|Initializing the Eye Tribe Server (v0.9.49) 2015-03-06 19:09:46.493|1432190893|I|Initializing network 2015-03-06 19:09:46.493|1432190893|I|Initializing dispatcher 2015-03-06 19:09:46.493|1432190893|I|Initializing Network 2015-03-06 19:09:46.493|1432190893|I|Setting network connection port 2015-03-06 19:09:46.493|1432190893|I|Setting max network connections 2015-03-06 19:09:46.493|1432190893|I|Setting connection timeout 2015-03-06 19:09:46.493|1432190893|I|Starting Network 2015-03-06 19:09:46.493|1432190893|I|Checking for running instances 2015-03-06 19:09:46.493|1432190893|I|Creating Tracker Manager 2015-03-06 19:09:46.493|1432190893|I|Creating Camera Manager 2015-03-06 19:09:46.493|1432190893|I|Initializing COM library 2015-03-06 19:09:46.493|1432190893|I|Initialized COM library 2015-03-06 19:09:46.493|1432190893|I|Starting Device Monitor 2015-03-06 19:09:46.508|432768284|I|Video capturing device Found: ManyCam Virtual Webcam 2015-03-06 19:09:46.508|432768284|I|Video capturing device Found: TheEyeTribe 2015-03-06 19:09:46.524|432768284|I|Registering the device 2015-03-06 19:09:46.524|432768284|I|Device registered 2015-03-06 19:09:46.524|432768284|I|Video capturing device Found: ManyCam Video Source 2015-03-06 19:09:46.524|432768284|I|Video capturing device Found: PS3Eye Camera 2015-03-06 19:09:46.524|432768284|I|Validating camera device 2015-03-06 19:09:46.524|432768284|I|Initializing tracker device 2015-03-06 19:09:46.524|432768284|I|Starting Direct Show device 2015-03-06 19:09:46.524|432768284|I|Building Direct Show render graph 2015-03-06 19:09:46.649|432768284|I|Setting up device properties 2015-03-06 19:09:46.664|432768284|E|Could not initialize The Eye Tribe Tracker 2015-03-06 19:09:46.664|432768284|E|The tracker device has been connected but is not working 2015-03-06 19:09:47.507|1432190893|I|Creating Detection Manager 2015-03-06 19:09:47.507|1432190893|I|Creating Calibration Manager 2015-03-06 19:09:47.507|1432190893|I|Validating number of camera devices 2015-03-06 19:09:47.507|1432190893|I|Validating config chosen device 2015-03-06 19:09:55.499|432768284|W|The Eye Tribe Tracker has been disconnected, waiting for connection 2015-03-06 19:09:58.495|432768284|I|Validating camera device 2015-03-06 19:09:58.495|432768284|I|Initializing tracker device 2015-03-06 19:09:58.495|432768284|I|Starting Direct Show device 2015-03-06 19:09:58.495|432768284|I|Building Direct Show render graph 2015-03-06 19:09:58.565|432768284|I|Setting up device properties 2015-03-06 19:09:58.585|432768284|I|Setting chosen video format 2015-03-06 19:09:58.595|432768284|I|Validate camera firmware 2015-03-06 19:09:58.595|432768284|I|Eye Tribe Tracker firmware revision is 293 2015-03-06 19:09:58.605|432768284|I|Validate USB3 host 2015-03-06 19:09:58.605|432768284|I|Validate camera device stream 2015-03-06 19:10:00.727|432768284|I|The Eye Tribe Tracker stands ready 2015-03-06 19:10:00.727|432768284|I|The tracker device has been connected 2015-03-06 19:10:12.021|2692130436|I|New connection detected [176093691904] 2015-03-06 19:10:12.723|432768284|I|The device stream has started 2015-03-06 19:10:12.723|2692130436|I|Tracker started 2015-03-06 19:10:12.723|2692130436|I|Creating new connection [176093691904] 2015-03-06 20:21:56.152|2692130436|I|Connection removed [176093691904] 2015-03-06 20:21:56.407|432768284|I|The device stream has stopped 2015-03-06 20:21:56.407|2692130436|I|Tracker stopped 2015-03-06 20:22:05.315|1432190893|I|Shutting down Tracker Manager 2015-03-06 20:22:05.315|1432190893|I|Shutting down Camera Manager 2015-03-06 20:22:05.315|1432190893|I|Stopping Device Monitor 2015-03-06 20:22:06.251|432768284|I|Stopping Direct Show device 2015-03-06 20:22:06.360|1432190893|I|Uninitializing COM library 2015-03-06 20:22:06.360|1432190893|I|Uninitialized COM library 2015-03-06 20:22:06.360|1432190893|I|Shutting down Detection Manager 2015-03-06 20:22:06.391|1432190893|I|Shutting down Calibration Manager 2015-03-06 20:22:06.391|1432190893|I|Deinitializing dispatcher 2015-03-06 20:22:06.391|1432190893|I|Deinitializing Network Manager 2015-03-06 20:22:06.391|1432190893|I|Network Manager Deinitialized

I have tested on four computers running this OS across multiple firmwares and SDK versions. I even tested a computer with a fresh re-installation of Windows 8.1 Pro 64-bit and a computer that had just arrived from the factory. The device functions perfectly on a Windows 7 Pro 64-bit machine, but I have not found a Windows 8.1 Pro 64-bit computer that works for longer than a few minutes. I have swapped out cables (including a new one from a third party) and there are no cable problems. Based on my testing, it really does seem like the device has a problem with Windows 8.1 Pro 64-bit.

We have a couple more Eye Tribe devices arriving at our lab this week, so I'll follow-up with those to see whether this is a fluke. I'll wait to RMA this device until I've tried out the others.

Statistics: Posted by skataJoe G — 09 Mar 2015, 20:48

Re: Beta-testing new firmware tool

2015-03-07T00:04:41+02:00

Thanks, Martin! I'll try out these new versions and let you know by Monday.

Statistics: Posted by skataJoe G — 07 Mar 2015, 00:04

Re: Beta-testing new firmware tool

2015-03-06T23:40:54+02:00

Hey Joe,

Yup, seems like a faulty data path, we've seen some incompatibility with USB host controllers but this seems to be something else. Could be bad connector, cable, shipping, ESD, PCB etc.

We have shipped many thousands so this is not the expected behavior.

As one last try I've sent you another modified version of 203 that has been verified to work where stream-stopped problem occurred.

If no resolve I would like to arrange a RMA for QC and get you a new/repair.

I've notified Rasmus (support at theeyetribe.com)

Statistics: Posted by skataMartin — 06 Mar 2015, 23:40

Re: Beta-testing new firmware tool

2015-03-06T23:04:44+02:00

Okay, so I flashed the device to firmware 293 and then tested a computer running Windows 8.1 Pro 64-bit that just arrived from the factory today. Unfortunately, the same lockup problem occurred. The device worked long enough to calibrate (with great success--five star quality), but then "froze" with the red LED lights on and no more log output. I then closed the Eye Tribe UI and Server, neither of which produced any more output. See example log below:

Code:: 2015-03-06 17:48:01.506|1038829306|I|Creating new log file 2015-03-06 17:48:01.506|1038829306|I|Initializing environment 2015-03-06 17:48:01.506|1038829306|I|Detecting primary screen 2015-03-06 17:48:01.506|1038829306|I|Register control handler 2015-03-06 17:48:01.506|1038829306|I|Initializing config system 2015-03-06 17:48:01.506|1038829306|I|TCP port: 6555 2015-03-06 17:48:01.506|1038829306|I|Connections: local only 2015-03-06 17:48:01.506|1038829306|I|Framerate: 30 2015-03-06 17:48:01.506|1038829306|I|Initializing the Eye Tribe Server (v0.9.53) 2015-03-06 17:48:01.506|1038829306|I|Initializing network 2015-03-06 17:48:01.506|1038829306|I|Initializing dispatcher 2015-03-06 17:48:01.506|1038829306|I|Initializing Network 2015-03-06 17:48:01.506|1038829306|I|Setting network connection port 2015-03-06 17:48:01.506|1038829306|I|Setting max network connections 2015-03-06 17:48:01.506|1038829306|I|Setting connection timeout 2015-03-06 17:48:01.506|1038829306|I|Starting Network 2015-03-06 17:48:01.506|1038829306|I|Checking for running instances 2015-03-06 17:48:01.522|1038829306|I|Creating Tracker Manager 2015-03-06 17:48:01.522|1038829306|I|Creating Camera Manager 2015-03-06 17:48:01.522|1038829306|I|Initializing COM library 2015-03-06 17:48:01.522|1038829306|I|Initialized COM library 2015-03-06 17:48:01.522|1038829306|I|Starting Device Monitor 2015-03-06 17:48:01.522|1736643239|I|Video capturing device Found: TheEyeTribe 2015-03-06 17:48:01.522|1736643239|I|Registering the device 2015-03-06 17:48:01.522|1736643239|I|Device registered 2015-03-06 17:48:01.522|1736643239|I|Validating camera device 2015-03-06 17:48:01.522|1736643239|I|Initializing tracker device 2015-03-06 17:48:01.522|1736643239|I|Starting Direct Show device 2015-03-06 17:48:01.538|1736643239|I|Building Direct Show render graph 2015-03-06 17:48:01.647|1736643239|I|Setting up device properties 2015-03-06 17:48:01.663|1736643239|I|Setting chosen video format 2015-03-06 17:48:01.663|1736643239|I|Validate camera firmware 2015-03-06 17:48:01.663|1736643239|I|Eye Tribe Tracker firmware revision is 293 2015-03-06 17:48:01.663|1736643239|I|Validate USB3 host 2015-03-06 17:48:01.663|1736643239|I|Validate camera device stream 2015-03-06 17:48:03.758|1736643239|I|The Eye Tribe Tracker stands ready 2015-03-06 17:48:03.758|1736643239|I|The tracker device has been connected 2015-03-06 17:48:03.758|1038829306|I|Creating Detection Manager 2015-03-06 17:48:03.774|1038829306|I|Creating Calibration Manager 2015-03-06 17:48:03.774|1038829306|I|Validating number of camera devices 2015-03-06 17:48:03.774|1038829306|I|Validating config chosen device 2015-03-06 17:48:09.039|3746170021|I|New connection detected [176093691904] 2015-03-06 17:48:09.782|1736643239|I|The device stream has started 2015-03-06 17:48:09.782|3746170021|I|Tracker started 2015-03-06 17:48:09.782|3746170021|I|Creating new connection [176093691904] 2015-03-06 17:48:42.977|3746170021|I|Default calibration profile saved successfully 2015-03-06 17:49:57.728|1736643239|W|The device stream has paused 2015-03-06 17:49:58.727|1736643239|E|The device stream has stopped

I think I'm out of things to test. I've tested across four computers with two firmwares and two SDK versions. There appears to be a Windows 8.1 Pro 64-bit incompatibility.

Statistics: Posted by skataJoe G — 06 Mar 2015, 23:04

Re: Beta-testing new firmware tool

2015-03-06T21:36:44+02:00

Hi Martin,

My test with a fresh installation of Windows 8.1 Pro 64-bit shows that the issue is not due to a conflict with installed software. The EyeTribe SDK was the only thing installed. The computer was also not connected to the internet. As before, I experienced a lockup after a range of ~15 seconds to a couple of minutes. Please see example logs below:

Example log 1

Code:: 2015-03-06 17:25:33.049|1358221312|I|Creating new log file 2015-03-06 17:25:33.049|1358221312|I|Initializing environment 2015-03-06 17:25:33.049|1358221312|I|Detecting primary screen 2015-03-06 17:25:33.049|1358221312|I|Register control handler 2015-03-06 17:25:33.049|1358221312|I|Initializing config system 2015-03-06 17:25:33.049|1358221312|I|TCP port: 6555 2015-03-06 17:25:33.049|1358221312|I|Connections: local only 2015-03-06 17:25:33.049|1358221312|I|Framerate: 30 2015-03-06 17:25:33.064|1358221312|I|Initializing the Eye Tribe Server (v0.9.53) 2015-03-06 17:25:33.064|1358221312|I|Initializing network 2015-03-06 17:25:33.064|1358221312|I|Initializing dispatcher 2015-03-06 17:25:33.064|1358221312|I|Initializing Network 2015-03-06 17:25:33.064|1358221312|I|Setting network connection port 2015-03-06 17:25:33.064|1358221312|I|Setting max network connections 2015-03-06 17:25:33.064|1358221312|I|Setting connection timeout 2015-03-06 17:25:33.064|1358221312|I|Starting Network 2015-03-06 17:25:33.064|1358221312|I|Checking for running instances 2015-03-06 17:25:33.064|1358221312|I|Creating Tracker Manager 2015-03-06 17:25:33.064|1358221312|I|Creating Camera Manager 2015-03-06 17:25:33.064|1358221312|I|Initializing COM library 2015-03-06 17:25:33.064|1358221312|I|Initialized COM library 2015-03-06 17:25:33.064|1358221312|I|Starting Device Monitor 2015-03-06 17:25:33.064|3534509003|I|Video capturing device Found: TheEyeTribe 2015-03-06 17:25:33.064|3534509003|I|Registering the device 2015-03-06 17:25:33.064|3534509003|I|Device registered 2015-03-06 17:25:33.064|3534509003|I|Validating camera device 2015-03-06 17:25:33.064|3534509003|I|Initializing tracker device 2015-03-06 17:25:33.064|3534509003|I|Starting Direct Show device 2015-03-06 17:25:33.080|3534509003|I|Building Direct Show render graph 2015-03-06 17:25:33.080|3534509003|I|Setting up device properties 2015-03-06 17:25:33.096|3534509003|I|Setting chosen video format 2015-03-06 17:25:33.096|3534509003|I|Validate camera firmware 2015-03-06 17:25:33.096|3534509003|I|Eye Tribe Tracker firmware revision is 203 2015-03-06 17:25:33.096|3534509003|I|Validate USB3 host 2015-03-06 17:25:33.096|3534509003|I|Validate camera device stream 2015-03-06 17:25:34.769|3534509003|I|The Eye Tribe Tracker stands ready 2015-03-06 17:25:34.769|3534509003|I|The tracker device has been connected 2015-03-06 17:25:34.769|1358221312|I|Creating Detection Manager 2015-03-06 17:25:34.784|1358221312|I|Creating Calibration Manager 2015-03-06 17:25:34.784|1358221312|I|Validating number of camera devices 2015-03-06 17:25:34.784|1358221312|I|Validating config chosen device 2015-03-06 17:25:37.925|4237472009|I|New connection detected [176093691904] 2015-03-06 17:25:38.791|3534509003|I|The device stream has started 2015-03-06 17:25:38.791|4237472009|I|Tracker started 2015-03-06 17:25:38.791|4237472009|I|Creating new connection [176093691904] 2015-03-06 17:26:41.776|3534509003|W|The device stream has paused 2015-03-06 17:26:42.776|3534509003|E|The device stream has stopped 2015-03-06 17:27:11.868|4237472009|I|Connection removed [176093691904]

Example log 2:

Code:: 2015-03-06 17:27:42.259|1071552296|I|Creating new log file 2015-03-06 17:27:42.259|1071552296|I|Initializing environment 2015-03-06 17:27:42.259|1071552296|I|Detecting primary screen 2015-03-06 17:27:42.259|1071552296|I|Register control handler 2015-03-06 17:27:42.259|1071552296|I|Initializing config system 2015-03-06 17:27:42.259|1071552296|I|TCP port: 6555 2015-03-06 17:27:42.259|1071552296|I|Connections: local only 2015-03-06 17:27:42.259|1071552296|I|Framerate: 30 2015-03-06 17:27:42.259|1071552296|I|Initializing the Eye Tribe Server (v0.9.53) 2015-03-06 17:27:42.259|1071552296|I|Initializing network 2015-03-06 17:27:42.259|1071552296|I|Initializing dispatcher 2015-03-06 17:27:42.259|1071552296|I|Initializing Network 2015-03-06 17:27:42.259|1071552296|I|Setting network connection port 2015-03-06 17:27:42.259|1071552296|I|Setting max network connections 2015-03-06 17:27:42.259|1071552296|I|Setting connection timeout 2015-03-06 17:27:42.259|1071552296|I|Starting Network 2015-03-06 17:27:42.259|1071552296|I|Checking for running instances 2015-03-06 17:27:42.259|1071552296|I|Creating Tracker Manager 2015-03-06 17:27:42.259|1071552296|I|Creating Camera Manager 2015-03-06 17:27:42.259|1071552296|I|Initializing COM library 2015-03-06 17:27:42.259|1071552296|I|Initialized COM library 2015-03-06 17:27:42.259|1071552296|I|Starting Device Monitor 2015-03-06 17:27:42.275|1442946177|I|Video capturing device Found: TheEyeTribe 2015-03-06 17:27:42.275|1442946177|I|Registering the device 2015-03-06 17:27:42.275|1442946177|I|Device registered 2015-03-06 17:27:42.275|1442946177|I|Validating camera device 2015-03-06 17:27:42.275|1442946177|I|Initializing tracker device 2015-03-06 17:27:42.275|1442946177|I|Starting Direct Show device 2015-03-06 17:27:42.275|1442946177|I|Building Direct Show render graph 2015-03-06 17:27:42.290|1442946177|I|Setting up device properties 2015-03-06 17:27:42.290|1442946177|I|Setting chosen video format 2015-03-06 17:27:42.290|1442946177|I|Validate camera firmware 2015-03-06 17:27:42.290|1442946177|I|Eye Tribe Tracker firmware revision is 203 2015-03-06 17:27:42.290|1442946177|I|Validate USB3 host 2015-03-06 17:27:42.290|1442946177|I|Validate camera device stream 2015-03-06 17:27:44.389|1442946177|I|The Eye Tribe Tracker stands ready 2015-03-06 17:27:44.389|1442946177|I|The tracker device has been connected 2015-03-06 17:27:44.389|1071552296|I|Creating Detection Manager 2015-03-06 17:27:44.404|1071552296|I|Creating Calibration Manager 2015-03-06 17:27:44.404|1071552296|I|Validating number of camera devices 2015-03-06 17:27:44.404|1071552296|I|Validating config chosen device 2015-03-06 17:27:47.498|3324269820|I|New connection detected [176093691904] 2015-03-06 17:27:48.411|1442946177|I|The device stream has started 2015-03-06 17:27:48.411|3324269820|I|Tracker started 2015-03-06 17:27:48.411|3324269820|I|Creating new connection [176093691904] 2015-03-06 17:28:01.404|1442946177|W|The device stream has paused 2015-03-06 17:28:02.404|1442946177|E|The device stream has stopped

I'm going to flash the device to firmware 293 and test again.

Statistics: Posted by skataJoe G — 06 Mar 2015, 21:36

Re: Beta-testing new firmware tool

2015-03-06T17:11:00+02:00

Ok. Will forward the log to the dev team.

Let me know how it goes on the fresh-install.

Statistics: Posted by skataMartin — 06 Mar 2015, 17:11

Re: Beta-testing new firmware tool

2015-03-06T16:18:43+02:00

I'm going to test again using a fresh installation of Windows 8.1 Pro 64-bit. This should show whether the issue is due to anything I've installed.

Statistics: Posted by skataJoe G — 06 Mar 2015, 16:18