The Eye Tribe

Re: Server crashes upon startup

2014-07-16T03:03:46+02:00

weibel wrote:
Martin, it seems whatever changes and bugfixes were incorporated into version 0.9.39 did the trick as I can now run the server without crashing and actually get data from the sensor now.

Awesome

Statistics: Posted by skataMartin — 16 Jul 2014, 03:03

Re: Server crashes upon startup

2014-07-15T23:48:23+02:00

Martin, it seems whatever changes and bugfixes were incorporated into version 0.9.39 did the trick as I can now run the server without crashing and actually get data from the sensor now.

Statistics: Posted by skataweibel — 15 Jul 2014, 23:48

Re: Server crashes upon startup

2014-07-15T22:25:12+02:00

weibel wrote:
Hi Martin and team,

Seems I'm encountering the same issues others are reporting. My log shows the same crash after 'Starting Direct Show device'

Any chance the fix for this will be released soon? Or I could get the pre-release version PM'ed to me? Thanks! I'm running on a standard win7 machine, reinstalled my USB 3.0 drivers as well.

Hi Weibel,

I've sent you a download link for the release candidate for 0.9.39, not sure if it will fix the issue you have but worth a try.

The next release has been delayed slightly due to the summer holidays. It contains a few bug fixes that I am eager to get out so it is first priority once we resume full operation again.

Statistics: Posted by skataMartin — 15 Jul 2014, 22:25

Re: Server crashes upon startup

2014-07-15T22:22:56+02:00

golan@andrew.cmu.edu wrote:
Yes, I am running Windows 8.1 Pro(64) on a Retina MacBook Pro.
I'm running Windows via Parallels, however -- not Bootcamp -- so I'll have to figure out where to get those drivers.

The Server claims that my EyeTribe firmware is out-of-date. Is this a false side-effect of having the wrong USB drivers?

Hi Golan,

Not entirely sure about the compatibility when accessing the device through a virtual machine. I know it is possible because I've seen a Youtube video doing so. The firmware out-of-date message is a side effect of not being able to fully read out the device properties.

Statistics: Posted by skataMartin — 15 Jul 2014, 22:22

Re: Server crashes upon startup

2014-07-14T23:22:21+02:00

Hi Martin and team,

Seems I'm encountering the same issues others are reporting. My log shows the same crash after 'Starting Direct Show device'

Any chance the fix for this will be released soon? Or I could get the pre-release version PM'ed to me? Thanks! I'm running on a standard win7 machine, reinstalled my USB 3.0 drivers as well.

2014-07-14 14:07:10.102|2028689897|I|Creating new log file
2014-07-14 14:07:10.102|2028689897|I|Initializing environment
2014-07-14 14:07:10.102|2028689897|I|Detecting primary screen
2014-07-14 14:07:10.115|2028689897|I|Register control handler
2014-07-14 14:07:10.115|2028689897|I|Initializing config system
2014-07-14 14:07:10.115|2028689897|I|Trying to load obsolete config file
2014-07-14 14:07:10.115|2028689897|W|Config file "C:\Users\USER\AppData\Local\EyeTribe/EyeTribe.cfg" doesn't exist!
2014-07-14 14:07:10.115|2028689897|I|TCP port: 6555
2014-07-14 14:07:10.116|2028689897|I|Connections: local only
2014-07-14 14:07:10.116|2028689897|I|Framerate: 30
2014-07-14 14:07:10.130|2028689897|I|Initializing Eye Tribe Server (v0.9.36)
2014-07-14 14:07:10.136|2028689897|I|Creating Tracker Manager
2014-07-14 14:07:10.136|2028689897|I|Creating Camera Manager
2014-07-14 14:07:10.136|2028689897|I|Initializing COM library
2014-07-14 14:07:10.137|2028689897|I|Initialized COM library
2014-07-14 14:07:10.176|2028689897|I|Video capturing device Found: Camera Plus (VGA Resolution Maximum)
2014-07-14 14:07:10.177|2028689897|I|Video capturing device Found: Integrated Camera
2014-07-14 14:07:10.178|2028689897|I|Video capturing device Found: TheEyeTribe
2014-07-14 14:07:10.201|2028689897|I|Registering the device
2014-07-14 14:07:10.201|2028689897|I|Device registered
2014-07-14 14:07:10.201|2028689897|I|Starting Device Monitor
2014-07-14 14:07:10.202|2028689897|I|Creating Detection Manager
2014-07-14 14:07:10.225|2028689897|I|Creating Calibration Manager
2014-07-14 14:07:10.225|2028689897|I|Initializing dispatcher
2014-07-14 14:07:10.225|2028689897|I|Initializing Network
2014-07-14 14:07:10.225|2028689897|I|Setting network connection port
2014-07-14 14:07:10.225|2028689897|I|Setting max network connections
2014-07-14 14:07:10.225|2028689897|I|Setting connection timeout
2014-07-14 14:07:10.225|2028689897|I|Starting Network
2014-07-14 14:07:10.225|2028689897|I|Checking for running instances
2014-07-14 14:07:10.567|2028689897|I|Validating number of camera devices
2014-07-14 14:07:10.567|2028689897|I|Validating config chosen device
2014-07-14 14:07:10.567|2028689897|I|Validating camera device
2014-07-14 14:07:10.567|2028689897|I|Initializing tracker device
2014-07-14 14:07:10.567|2028689897|I|Starting Direct Show device

Statistics: Posted by skataweibel — 14 Jul 2014, 23:22

Re: Server crashes upon startup

2014-07-14T04:14:46+02:00

Yes, I am running Windows 8.1 Pro(64) on a Retina MacBook Pro.
I'm running Windows via Parallels, however -- not Bootcamp -- so I'll have to figure out where to get those drivers.

The Server claims that my EyeTribe firmware is out-of-date. Is this a false side-effect of having the wrong USB drivers?

Statistics: Posted by skatagolan@andrew.cmu.edu — 14 Jul 2014, 04:14

Re: Server crashes upon startup

2014-07-13T04:01:53+02:00

Are you running Windows on Mac hardware? I think that you have the standard USB drivers from Microsoft still installed.

I recall when we installed on MacMini and had issues with the bootcamp driver package. Turned out that we manually had to go into the Device Manager, right click and click Uninstall the driver for the USB 3.0 controller. Then we manually added the correct drivers (Bootcamp package) and it worked perfectly.

Statistics: Posted by skataMartin — 13 Jul 2014, 04:01

Re: Server crashes upon startup

2014-07-12T05:31:54+02:00

@Martin, thank you for sending me the pre-release version of 0.9.39-x86 for my Windows 8.1 machine. I have good news and bad news. The good news is that the server no longer crashes upon startup, so 0.9.39 is definitely better. The bad news is that it does not work with my Eye Tribe device, whose firmware is out of date. Transcripts are below. Who/how/where can I download the latest firmware?

Here are transcripts of how this appears.
Specifically, this appears in the terminal:

Code:: INF: Eye Tribe Tracker firmware revision is 0 ERR:The Eye Tribe Tracker firmware revision is no longer suported! Please upgrade to revision 202

Here is the session log:

Code:: 2014-07-11 20:19:27.219|152743896|I|Creating new log file 2014-07-11 20:19:27.234|152743896|I|Initializing environment 2014-07-11 20:19:27.234|152743896|I|Detecting primary screen 2014-07-11 20:19:27.234|152743896|I|Register control handler 2014-07-11 20:19:27.234|152743896|I|Initializing config system 2014-07-11 20:19:27.234|152743896|I|Trying to load obsolete config file 2014-07-11 20:19:27.234|152743896|W|Config file "C:\Users\golan\AppData\Local\EyeTribe/EyeTribe.cfg" doesn't exist! 2014-07-11 20:19:27.234|152743896|I|TCP port: 6555 2014-07-11 20:19:27.234|152743896|I|Connections: local only 2014-07-11 20:19:27.234|152743896|I|Framerate: 30 2014-07-11 20:19:27.250|152743896|I|Initializing Eye Tribe Server (v0.9.39) 2014-07-11 20:19:27.250|152743896|I|Creating Tracker Manager 2014-07-11 20:19:27.250|152743896|I|Creating Camera Manager 2014-07-11 20:19:27.250|152743896|I|Initializing COM library 2014-07-11 20:19:27.250|152743896|I|Initialized COM library 2014-07-11 20:19:27.266|152743896|I|Video capturing device Found: TheEyeTribe #2 2014-07-11 20:19:27.266|152743896|I|Video capturing device Found: FaceTime HD Camera (Built-in) 2014-07-11 20:19:27.266|152743896|I|Starting Device Monitor 2014-07-11 20:19:27.266|152743896|I|Creating Detection Manager 2014-07-11 20:19:27.281|152743896|I|Creating Calibration Manager 2014-07-11 20:19:27.281|152743896|I|Initializing dispatcher 2014-07-11 20:19:27.281|152743896|I|Initializing Network 2014-07-11 20:19:27.281|152743896|I|Setting network connection port 2014-07-11 20:19:27.281|152743896|I|Setting max network connections 2014-07-11 20:19:27.281|152743896|I|Setting connection timeout 2014-07-11 20:19:27.281|152743896|I|Starting Network 2014-07-11 20:19:27.281|152743896|I|Checking for running instances 2014-07-11 20:19:27.641|152743896|I|Validating number of camera devices 2014-07-11 20:19:27.641|152743896|W|Waiting for the tracker device to be connected 2014-07-11 20:19:41.273|1003188926|I|Video capturing device Found: TheEyeTribe 2014-07-11 20:19:41.281|1003188926|I|Registering the device 2014-07-11 20:19:41.282|1003188926|I|Device registered 2014-07-11 20:19:41.282|1003188926|I|Validating camera device 2014-07-11 20:19:41.282|1003188926|I|Initializing tracker device 2014-07-11 20:19:41.282|1003188926|I|Starting Direct Show device 2014-07-11 20:19:41.298|1003188926|I|Building Direct Show render graph 2014-07-11 20:19:41.318|1003188926|I|Setting up device properties 2014-07-11 20:19:41.318|1003188926|E|Direct Show props [-2147467262] (tetcode:2220) 2014-07-11 20:19:41.318|1003188926|E|Direct Show props [-2147467262] (tetcode:2220) 2014-07-11 20:19:41.318|1003188926|E|Direct Show props [-2147467262] (tetcode:2220) 2014-07-11 20:19:41.318|1003188926|I|Setting chosen video format 2014-07-11 20:19:41.318|1003188926|W|Framerate not available, using default mode 2014-07-11 20:19:41.318|1003188926|I|Validate camera firmware 2014-07-11 20:19:41.318|1003188926|I|Eye Tribe Tracker firmware revision is 0 2014-07-11 20:19:41.330|1003188926|E|The Eye Tribe Tracker firmware revision is no longer suported 2014-07-11 20:19:41.330|1003188926|E|The Eye Tribe Tracker is not working 2014-07-11 20:19:41.330|1003188926|E|The tracker device has been connected but not working 2014-07-11 20:19:49.190|152743896|I|Stopping Network 2014-07-11 20:19:49.534|152743896|I|Shutting down Tracker Manager 2014-07-11 20:19:49.534|152743896|I|Stoppig Device Monitor

Thanks for your help,
Golan

Statistics: Posted by skatagolan@andrew.cmu.edu — 12 Jul 2014, 05:31

Re: Server crashes upon startup

2014-07-11T21:37:44+02:00

I also have the same problem: launching the server immediately fails, with the error: "The EYE TRIBE TRACKER Server has stopped working".

I'm using Windows 8.1 Pro, 64-bit.
In the Device Manager, under Universal Serial Bus controllers, the machine reports that it has a Renesas USB 3.0 eXtensible Host Controller installed and working properly.

I don't know how to determine if the EyeTribe believes it isn't connected to a USB 3 port.
My log file is below.

@Martin, could you please send me your new release candidate?
Hopefully,
Golan

=============================================
2014-07-11 15:20:38.098|4098513586|I|Creating new log file
2014-07-11 15:20:38.113|4098513586|I|Initializing environment
2014-07-11 15:20:38.113|4098513586|I|Detecting primary screen
2014-07-11 15:20:38.113|4098513586|I|Register control handler
2014-07-11 15:20:38.113|4098513586|I|Initializing config system
2014-07-11 15:20:38.113|4098513586|I|Trying to load obsolete config file
2014-07-11 15:20:38.113|4098513586|W|Config file "C:\Users\golan\AppData\Local\EyeTribe/EyeTribe.cfg" doesn't exist!
2014-07-11 15:20:38.113|4098513586|I|TCP port: 6555
2014-07-11 15:20:38.113|4098513586|I|Connections: local only
2014-07-11 15:20:38.113|4098513586|I|Framerate: 30
2014-07-11 15:20:38.113|4098513586|I|Initializing Eye Tribe Server (v0.9.36)
2014-07-11 15:20:38.113|4098513586|I|Creating Tracker Manager
2014-07-11 15:20:38.113|4098513586|I|Creating Camera Manager
2014-07-11 15:20:38.113|4098513586|I|Initializing COM library
2014-07-11 15:20:38.113|4098513586|I|Initialized COM library
2014-07-11 15:20:38.129|4098513586|I|Video capturing device Found: FaceTime HD Camera (Built-in)
2014-07-11 15:20:38.129|4098513586|I|Starting Device Monitor
2014-07-11 15:20:38.129|4098513586|I|Creating Detection Manager
2014-07-11 15:20:38.144|4098513586|I|Creating Calibration Manager
2014-07-11 15:20:38.144|4098513586|I|Initializing dispatcher
2014-07-11 15:20:38.144|4098513586|I|Initializing Network
2014-07-11 15:20:38.144|4098513586|I|Setting network connection port
2014-07-11 15:20:38.144|4098513586|I|Setting max network connections
2014-07-11 15:20:38.144|4098513586|I|Setting connection timeout
2014-07-11 15:20:38.160|4098513586|I|Starting Network
2014-07-11 15:20:38.160|4098513586|I|Checking for running instances
2014-07-11 15:20:38.504|4098513586|I|Validating number of camera devices
2014-07-11 15:20:38.504|4098513586|W|Waiting for the tracker device to be connected
2014-07-11 15:20:55.137|2099742088|I|Video capturing device Found: TheEyeTribe
2014-07-11 15:20:55.141|2099742088|I|Registering the device
2014-07-11 15:20:55.141|2099742088|I|Device registered
2014-07-11 15:20:55.141|2099742088|I|Validating camera device
2014-07-11 15:20:55.141|2099742088|I|Initializing tracker device
2014-07-11 15:20:55.141|2099742088|I|Starting Direct Show device

Statistics: Posted by skatagolan@andrew.cmu.edu — 11 Jul 2014, 21:37

Re: Server crashes upon startup

2014-07-02T23:05:31+02:00

Hi Martin,

My computer has the same problem, my USB might be the 2.0 version, can you send me the updated version so I can try it on.

Thanks a lot.
Kang

Statistics: Posted by skatakangwang.kw@gmail.com — 02 Jul 2014, 23:05

Re: Server crashes upon startup

2014-07-01T14:53:53+02:00

Worked for me as well! It told me that USB 3.0 failed, I reinstalled the USB 3.0 drivers and that worked.

Statistics: Posted by skatadirk.janssen@gmail.com — 01 Jul 2014, 14:53

Re: Server crashes upon startup

2014-07-01T10:49:42+02:00

Hello Martin,

Thank you very much for your help, it's working perfectly now.

When I installed this new version (sdk .39), the server was still crashing but the server window wasn't coming at all anymore. So, I tried the same than others from this forum, I uninstalled my usb 3.0 drivers and re-installed them manually.

Now it works well, thank you again Martin !

Best Regards,

Julien

Statistics: Posted by skatajulien.miagat@ge.com — 01 Jul 2014, 10:49

Re: Server crashes upon startup

2014-07-01T00:34:35+02:00

Dirk & Julien,

Check your PM inbox. Let me know how it works out.

Statistics: Posted by skataMartin — 01 Jul 2014, 00:34

Re: Server crashes upon startup

2014-06-30T15:33:49+02:00

Hi everyone,

I'm currently facing exactly the same problem: the server crashes each time I start the server.

Here is the log i'm having:

2014-06-30 15:23:22.662|2468447148|I|Creating new log file
2014-06-30 15:23:22.662|2468447148|I|Initializing environment
2014-06-30 15:23:22.662|2468447148|I|Detecting primary screen
2014-06-30 15:23:22.674|2468447148|I|Register control handler
2014-06-30 15:23:22.675|2468447148|I|Initializing config system
2014-06-30 15:23:22.675|2468447148|I|Trying to load obsolete config file
2014-06-30 15:23:22.675|2468447148|I|Config file loaded and applied
2014-06-30 15:23:22.675|2468447148|I|TCP port: 6555
2014-06-30 15:23:22.675|2468447148|I|Connections: local only
2014-06-30 15:23:22.675|2468447148|I|Framerate: 30
2014-06-30 15:23:22.678|2468447148|I|Initializing Eye Tribe Server (v0.9.36)
2014-06-30 15:23:22.680|2468447148|I|Creating Tracker Manager
2014-06-30 15:23:22.680|2468447148|I|Creating Camera Manager
2014-06-30 15:23:22.680|2468447148|I|Initializing COM library
2014-06-30 15:23:22.681|2468447148|I|Initialized COM library
2014-06-30 15:23:22.732|2468447148|I|Video capturing device Found: Integrated Webcam
2014-06-30 15:23:22.760|2468447148|I|Registering the device
2014-06-30 15:23:22.761|2468447148|I|Device registered
2014-06-30 15:23:22.761|2468447148|I|Video capturing device Found: TheEyeTribe
2014-06-30 15:23:22.764|2468447148|I|Registering the device
2014-06-30 15:23:22.764|2468447148|I|Device registered
2014-06-30 15:23:22.764|2468447148|I|Starting Device Monitor
2014-06-30 15:23:22.764|2468447148|I|Creating Detection Manager
2014-06-30 15:23:22.800|2468447148|I|Creating Calibration Manager
2014-06-30 15:23:22.801|2468447148|I|Initializing dispatcher
2014-06-30 15:23:22.801|2468447148|I|Initializing Network
2014-06-30 15:23:22.801|2468447148|I|Setting network connection port
2014-06-30 15:23:22.801|2468447148|I|Setting max network connections
2014-06-30 15:23:22.801|2468447148|I|Setting connection timeout
2014-06-30 15:23:22.801|2468447148|I|Starting Network
2014-06-30 15:23:22.801|2468447148|I|Checking for running instances
2014-06-30 15:23:23.134|2468447148|I|Validating number of camera devices
2014-06-30 15:23:23.134|2468447148|I|Validating config chosen device
2014-06-30 15:23:23.134|2468447148|I|Validating camera device
2014-06-30 15:23:23.134|2468447148|I|Initializing tracker device
2014-06-30 15:23:23.134|2468447148|I|Starting Direct Show device

Martin, you sent a version apparently correcting this issue. Could you please send it to me by mp?

Thank you very much

Best Regards

Statistics: Posted by skatajulien.miagat@ge.com — 30 Jun 2014, 15:33

Re: Server crashes upon startup

2014-06-30T12:51:55+02:00

I have the same issue. How do I check whether it is running in USB 3.0 or 2.0 mode?

Martin, could I also have a try at release candidate 1 for version 0.9.39?

Statistics: Posted by skatadirk.janssen@gmail.com — 30 Jun 2014, 12:51