The Eye Tribe

Re: device is not recognized

2014-06-17T18:12:35+02:00

Ok. Might be that the device has been damaged during transport. We test the devices twice, first at the factory and a second time when it arrives here before going out to the fulfillment center. Please contact support@theeeyetribe.com to have it replaced.

Statistics: Posted by skataMartin — 17 Jun 2014, 18:12

Re: device is not recognized

2014-06-17T08:03:13+02:00

> 1. Has it been working before, and now it does't anymore?
Yes it has never worked. So I borrow my friend's theeyetribe device and check it.

> 2. Your friends device is working ok on your computer with the same cable?
Yes I use same cable.

> 3. What happens when you plug in your device?
Nothing happened on windows7.
"USB Device Not Recognized" pop-up message on windows8.

> 4. What version of Windows are you using?
Windows7 Home Premium SP1 64bit, ASUS U24E
Windows8 Pro 64bit, Panasonic CF-AX2
and I checked some other pc but it not works.

> 5. Did you install the drivers for the USB3.0 controller?
Yes it is installed.

Statistics: Posted by skatalegokichi — 17 Jun 2014, 08:03

Re: device is not recognized

2014-06-16T17:37:52+02:00

Ok, just a couple of questions to make sure I understand correctly:

1. Has it been working before, and now it does't anymore?
2. Your friends device is working ok on your computer with the same cable?
3. What happens when you plug in your device?
4. What version of Windows are you using?
5. Did you install the drivers for the USB3.0 controller?

Statistics: Posted by skataMartin — 16 Jun 2014, 17:37

device is not recognized

2014-06-15T05:25:32+02:00

my EyeTribe device is not recognized when I attach it.
In the Imaging device of the device manager I cannot find "TheEyeTribe" device.

However, another one my friend has, it works in spite of using same usb cable.

I think my device is broken.
What can I do?

Code:: 2014-06-15 12:14:11.192|2591044076|I|Creating new log file 2014-06-15 12:14:11.192|2591044076|I|Initializing environment 2014-06-15 12:14:11.192|2591044076|I|Detecting primary screen 2014-06-15 12:14:11.195|2591044076|I|Register control handler 2014-06-15 12:14:11.195|2591044076|I|Initializing config system 2014-06-15 12:14:11.195|2591044076|I|Trying to load obsolete config file 2014-06-15 12:14:11.195|2591044076|I|Config file loaded and applied 2014-06-15 12:14:11.195|2591044076|I|TCP port: 6555 2014-06-15 12:14:11.195|2591044076|I|Connections: local only 2014-06-15 12:14:11.195|2591044076|I|Framerate: 30 2014-06-15 12:14:11.199|2591044076|I|Initializing Eye Tribe Server (v0.9.36) 2014-06-15 12:14:11.202|2591044076|I|Creating Tracker Manager 2014-06-15 12:14:11.202|2591044076|I|Creating Camera Manager 2014-06-15 12:14:11.202|2591044076|I|Initializing COM library 2014-06-15 12:14:11.202|2591044076|I|Initialized COM library 2014-06-15 12:14:11.218|2591044076|I|Video capturing device Found: USB2.0 UVC VGA WebCam 2014-06-15 12:14:11.218|2591044076|I|Starting Device Monitor 2014-06-15 12:14:11.218|2591044076|I|Creating Detection Manager 2014-06-15 12:14:11.229|2591044076|I|Creating Calibration Manager 2014-06-15 12:14:11.229|2591044076|I|Initializing dispatcher 2014-06-15 12:14:11.229|2591044076|I|Initializing Network 2014-06-15 12:14:11.229|2591044076|I|Setting network connection port 2014-06-15 12:14:11.229|2591044076|I|Setting max network connections 2014-06-15 12:14:11.229|2591044076|I|Setting connection timeout 2014-06-15 12:14:11.229|2591044076|I|Starting Network 2014-06-15 12:14:11.229|2591044076|I|Checking for running instances 2014-06-15 12:14:11.563|2591044076|I|Validating number of camera devices 2014-06-15 12:14:11.563|2591044076|W|Waiting for the tracker device to be connected

Statistics: Posted by skatalegokichi — 15 Jun 2014, 05:25