Re: ERROR: Could not initialize The Eye Tribe Tracker

2014-02-19T15:28:22+02:00

Hi Ulysses,

I'm sure we can work this out. Could you please post you log, it is found at:

C:\Users\MYUSERNAME\AppData\Local\EyeTribe\Logs\

Thanks.

Statistics: Posted by skataMartin — 19 Feb 2014, 15:28

Re: ERROR: Could not initialize The Eye Tribe Tracker

2014-02-19T08:44:39+02:00

Oh and the corresponding USB port info given by the USB Device Tree is as the following:

Code:: =========================== USB Port4 =========================== Connection Status : Device is connected Port Chain : 3-18-4 ======================== USB Device ======================== +++++++++++++++++ Device Information ++++++++++++++++++ Device Description : USB Composite Device Device ID : USB\VID_29AB&PID_00FB\0000000001 Driver KeyName : {36fc9e60-c465-11cf-8056-444553540000}\0029 (GUID_DEVCLASS_USB) Driver : C:\Windows\system32\DRIVERS\usbccgp.sys (Version: 6.1.7601.17514 Date: 2010-11-20) Legacy BusType : PNPBus Class : USB Service : usbccgp Enumerator : USB Location Info : Port_#0004.Hub_#0004 Location IDs : PCIROOT(0)#PCI(1400)#USBROOT(0)#USB(18)#USB(4) Container ID : {efe91711-2f69-5f41-a896-f3d88b9c4a95} Manufacturer Info : (Standard USB Host Controller) Capabilities : Removable, UniqueID, SurpriseRemovalOK Address : 4 Problem Code : 0 Power State : D0 (supported: D0, D2, D3, wake from D0, wake from D2) Child Device 1 : USB Video Device Device ID : USB\VID_29AB&PID_00FB&MI_00\6&9289170&0&0000 Class : Image ---------------- Connection Information --------------- Connection Index : 0x04 Connection Status : 0x01 (DeviceConnected) Current Config Value : 0x01 Device Address : 0x0E Is Hub : 0x00 (no) Number Of Open Pipes : 0x02 (2) Device Bus Speed : 0x03 (SuperSpeed) Pipe0ScheduleOffset : 0x00 (0) Pipe1ScheduleOffset : 0x00 (0) ------------------ Device Descriptor ------------------ bLength : 0x12 (18 bytes) bDescriptorType : 0x01 (Device Descriptor) bcdUSB : 0x300 (USB Version 3.00) bDeviceClass : 0xEF (Miscellaneous) bDeviceSubClass : 0x02 bDeviceProtocol : 0x01 bMaxPacketSize0 : 0x09 (9 bytes) idVendor : 0x29AB idProduct : 0x00FB bcdDevice : 0x00 iManufacturer : 0x01 Language 0x0409 : "Leopard Imaging" iProduct : 0x02 Language 0x0409 : "TheEyeTribe" iSerialNumber : 0x03 Language 0x0409 : "0000000001" bNumConfigurations : 0x01 -------------- Configuration Descriptor --------------- bLength : 0x09 (9 bytes) bDescriptorType : 0x02 (Configuration Descriptor) wTotalLength : 0x0115 (277 bytes) bNumInterfaces : 0x02 bConfigurationValue : 0x01 iConfiguration : 0x00 bmAttributes : 0x80 (Bus Powered) MaxPower : 0x70 (896 mA) ------------------- IAD Descriptor -------------------- bLength : 0x08 (8 bytes) bDescriptorType : 0x0B bFirstInterface : 0x00 bInterfaceCount : 0x02 bFunctionClass : 0x0E (Video) bFunctionSubClass : 0x03 (Video Interface Collection) bFunctionProtocol : 0x00 (PC_PROTOCOL_UNDEFINED protocol) iFunction : 0x00 ---------------- Interface Descriptor ----------------- bLength : 0x09 (9 bytes) bDescriptorType : 0x04 (Interface Descriptor) bInterfaceNumber : 0x00 bAlternateSetting : 0x00 bNumEndpoints : 0x01 bInterfaceClass : 0x0E (Video) bInterfaceSubClass : 0x01 (Video Control) bInterfaceProtocol : 0x00 iInterface : 0x00 ------- Video Control Interface Header Descriptor ----- bLength : 0x0D (13 bytes) bDescriptorType : 0x24 (Video Control Interface) bDescriptorSubtype : 0x01 (Video Control Header) bcdUVC : 0x0100 (UVC Version 1.00) wTotalLength : 0x0050 (80 bytes) dwClockFreq : 0x018054AC (25.1 MHz) bInCollection : 0x01 (1 VideoStreaming interface) baInterfaceNr[1] : 0x01 -------- Video Control Input Terminal Descriptor ------ bLength : 0x12 (18 bytes) bDescriptorType : 0x24 (Video Control Interface) bDescriptorSubtype : 0x02 (Input Terminal) bTerminalID : 0x01 wTerminalType : 0x0201 (ITT_CAMERA) bAssocTerminal : 0x00 (Not associated with an Output Terminal) iTerminal : 0x00 Camera Input Terminal Data: wObjectiveFocalLengthMin : 0x0001 wObjectiveFocalLengthMax : 0x0062 wOcularFocalLength : 0x0001 bControlSize : 0x03 bmControls : 0x2A, 0x0A, 0x00 D00 : 0 no - Scanning Mode D01 : 1 yes - Auto-Exposure Mode D02 : 0 no - Auto-Exposure Priority D03 : 1 yes - Exposure Time (Absolute) D04 : 0 no - Exposure Time (Relative) D05 : 1 yes - Focus (Absolute) D06 : 0 no - Focus (Relative) D07 : 0 no - Iris (Absolute) D08 : 0 no - Iris (Relative) D09 : 1 yes - Zoom (Absolute) D10 : 0 no - Zoom (Relative) D11 : 1 yes - Pan (Absolute) D12 : 0 no - Pan (Relative) D13 : 0 no - Roll (Absolute) D14 : 0 no - Roll (Relative) D15 : 0 no - Tilt (Absolute) D16 : 0 no - Tilt (Relative) D17 : 0 no - Focus Auto D18 : 0 no - Reserved D19 : 0 no - Reserved D20 : 0 no - Reserved D21 : 0 no - Reserved D22 : 0 no - Reserved D23 : 0 no - Reserved -------- Video Control Processing Unit Descriptor ----- bLength : 0x0C (12 bytes) bDescriptorType : 0x24 (Video Control Interface) bDescriptorSubtype : 0x05 (Processing Unit) bUnitID : 0x02 bSourceID : 0x01 wMaxMultiplier : 0x4000 (163.84x Zoom) bControlSize : 0x03 bmControls : 0x68, 0x16, 0x00 D00 : 0 no - Brightness D01 : 0 no - Contrast D02 : 0 no - Hue D03 : 1 yes - Saturation D04 : 0 no - Sharpness D05 : 1 yes - Gamma D06 : 1 yes - White Balance Temperature D07 : 0 no - White Balance Component D08 : 0 no - Backlight Compensation D09 : 1 yes - Gain D10 : 1 yes - Power Line Frequency D11 : 0 no - Hue, Auto D12 : 1 yes - White Balance Temperature, Auto D13 : 0 no - White Balance Component, Auto D14 : 0 no - Digital Multiplier D15 : 0 no - Digital Multiplier Limit D16 : 0 no - Analog Video Standard D17 : 0 no - Analog Video Lock Status D18 : 0 no - Reserved D19 : 0 no - Reserved D20 : 0 no - Reserved D21 : 0 no - Reserved D22 : 0 no - Reserved D23 : 0 no - Reserved iProcessing : 0x00 --------- Video Control Extension Unit Descriptor ----- bLength : 0x1C (28 bytes) bDescriptorType : 0x24 (Video Control Interface) bDescriptorSubtype : 0x06 (Extension Unit) bUnitID : 0x03 guidExtensionCode : {78E321E1-C8AC-40A5-8AC9-75A2A02C74FB} bNumControls : 0x01 bNrInPins : 0x01 baSourceID[1] : 0x02 bControlSize : 0x03 bmControls : 0xFF, 0xFF, 0x00 D00 : 1 yes - Vendor-Specific (Optional) D01 : 1 yes - Vendor-Specific (Optional) D02 : 1 yes - Vendor-Specific (Optional) D03 : 1 yes - Vendor-Specific (Optional) D04 : 1 yes - Vendor-Specific (Optional) D05 : 1 yes - Vendor-Specific (Optional) D06 : 1 yes - Vendor-Specific (Optional) D07 : 1 yes - Vendor-Specific (Optional) D08 : 1 yes - Vendor-Specific (Optional) D09 : 1 yes - Vendor-Specific (Optional) D10 : 1 yes - Vendor-Specific (Optional) D11 : 1 yes - Vendor-Specific (Optional) D12 : 1 yes - Vendor-Specific (Optional) D13 : 1 yes - Vendor-Specific (Optional) D14 : 1 yes - Vendor-Specific (Optional) D15 : 1 yes - Vendor-Specific (Optional) D16 : 0 no - Vendor-Specific (Optional) D17 : 0 no - Vendor-Specific (Optional) D18 : 0 no - Vendor-Specific (Optional) D19 : 0 no - Vendor-Specific (Optional) D20 : 0 no - Vendor-Specific (Optional) D21 : 0 no - Vendor-Specific (Optional) D22 : 0 no - Vendor-Specific (Optional) D23 : 0 no - Vendor-Specific (Optional) iExtension : 0x00 ------- Video Control Output Terminal Descriptor ------ bLength : 0x09 (9 bytes) bDescriptorType : 0x24 (Video Control Interface) bDescriptorSubtype : 0x03 (Output Terminal) bTerminalID : 0x04 wTerminalType : 0x0101 (TT_STREAMING) bAssocTerminal : 0x00 (Not associated with an Input Terminal) bSourceID : 0x03 iTerminal : 0x00 ----------------- Endpoint Descriptor ----------------- bLength : 0x07 (7 bytes) bDescriptorType : 0x05 (Endpoint Descriptor) bEndpointAddress : 0x82 (Direction=IN EndpointID=2) bmAttributes : 0x03 (TransferType=InterruptPeriodic) *!*ERROR Endpoint Companion Descriptor missing wMaxPacketSize : 0x40 bInterval : 0x01 (1 ms) ------ SuperSpeed Endpoint Companion Descriptor ------- bLength : 0x06 (6 bytes) bDescriptorType : 0x30 bMaxBurst : 0x00 (up to 1 packets per burst) bmAttributes : 0x00 wBytesPerInterval : 0x0400 (*!*ERROR must be 0 for control and bulk endpoints) --- Class-specific VC Interrupt Endpoint Descriptor --- bLength : 0x05 (5 bytes) bDescriptorType : 0x25 (Video Control Endpoint) bDescriptorSubtype : 0x03 (Interrupt) wMaxTransferSize : 0x0040 (64 bytes) ---------------- Interface Descriptor ----------------- bLength : 0x09 (9 bytes) bDescriptorType : 0x04 (Interface Descriptor) bInterfaceNumber : 0x01 bAlternateSetting : 0x00 bNumEndpoints : 0x01 bInterfaceClass : 0x0E (Video) bInterfaceSubClass : 0x02 (Video Streaming) bInterfaceProtocol : 0x00 iInterface : 0x00 ---- VC-Specific VS Video Input Header Descriptor ----- bLength : 0x0E (14 bytes) bDescriptorType : 0x24 (Video Streaming Interface) bDescriptorSubtype : 0x01 (Input Header) bNumFormats : 0x01 wTotalLength : 0x0083 bEndpointAddress : 0x83 (Direction=IN EndpointID=3) bmInfo : 0x00 (Dynamic Format Change not supported) bTerminalLink : 0x04 bStillCaptureMethod : 0x01 (Still Capture Method 1) nbTriggerSupport : 0x00 (Hardware Triggering not supported) bTriggerUsage : 0x00 (Host will initiate still image capture) nbControlSize : 0x01 Video Payload Format 1 : 0x00 D0 : 0 no - Key Frame Rate D1 : 0 no - P Frame Rate D2 : 0 no - Compression Quality D3 : 0 no - Compression Window Size D4 : 0 no - Generate Key Frame D5 : 0 no - Update Frame Segment D6 : 0 no - Reserved D7 : 0 no - Reserved ------- VS Uncompressed Format Type Descriptor -------- bLength : 0x1B (27 bytes) bDescriptorType : 0x24 (Video Streaming Interface) bDescriptorSubtype : 0x04 (Uncompressed Format Type) bFormatIndex : 0x01 bNumFrameDescriptors : 0x03 guidFormat : {32595559-0000-0010-8000-00AA00389B71} (YUY2) bBitsPerPixel : 0x10 bDefaultFrameIndex : 0x01 bAspectRatioX : 0x10 bAspectRatioY : 0x09 *!*ERROR: Both bAspectRatioX and bAspectRatioY must equal 0 if stream is non-interlaced bmInterlaceFlags : 0x00 D0 IL stream or variable: 0 (no) D1 Fields per frame : 0 (2 fields) D2 Field 1 first : 0 (no) D3 Reserved : 0 D4..5 Field pattern : 0 (Field 1 only) D6..7 Display Mode : 0 (Bob only) bCopyProtect : 0x00 (No restrictions) *!*ERROR: no Color Matching Descriptor for this format -------- VS Uncompressed Frame Type Descriptor -------- ---> This is the Default (optimum) Frame index bLength : 0x1E (30 bytes) bDescriptorType : 0x24 (Video Streaming Interface) bDescriptorSubtype : 0x05 (Uncompressed Frame Type) bFrameIndex : 0x01 bmCapabilities : 0x03 wWidth : 0x0480 (1152) wHeight : 0x0600 (1536) dwMinBitRate : 0x010E0000 (2.2 MB/s) dwMaxBitRate : 0x010E0000 (2.2 MB/s) dwMaxVideoFrameBufferSize: 0x00360000 dwDefaultFrameInterval : 0x0005A6C2 (37 ms -> 27.00 fps) bFrameIntervalType : 0x01 adwFrameInterval[1] : 0x0005A6C2 (37 ms -> 27.00 fps) -------- VS Uncompressed Frame Type Descriptor -------- bLength : 0x1E (30 bytes) bDescriptorType : 0x24 (Video Streaming Interface) bDescriptorSubtype : 0x05 (Uncompressed Frame Type) bFrameIndex : 0x02 bmCapabilities : 0x03 wWidth : 0x040C (1036) wHeight : 0x0600 (1536) dwMinBitRate : 0x05B0E000 (11.9 MB/s) dwMaxBitRate : 0x05B0E000 (11.9 MB/s) dwMaxVideoFrameBufferSize: 0x00309000 dwDefaultFrameInterval : 0x00051615 (33 ms -> 30.00 fps) bFrameIntervalType : 0x01 adwFrameInterval[1] : 0x00051615 (33 ms -> 30.00 fps) -------- VS Uncompressed Frame Type Descriptor -------- bLength : 0x1E (30 bytes) bDescriptorType : 0x24 (Video Streaming Interface) bDescriptorSubtype : 0x05 (Uncompressed Frame Type) bFrameIndex : 0x03 bmCapabilities : 0x03 wWidth : 0x0300 (768) wHeight : 0x0400 (1024) dwMinBitRate : 0x05A00000 (11.7 MB/s) dwMaxBitRate : 0x05A00000 (11.7 MB/s) dwMaxVideoFrameBufferSize: 0x00180000 dwDefaultFrameInterval : 0x00028B0A (16 ms -> 60.00 fps) bFrameIntervalType : 0x01 adwFrameInterval[1] : 0x00028B0A (16 ms -> 60.00 fps) ----------------- Endpoint Descriptor ----------------- bLength : 0x07 (7 bytes) bDescriptorType : 0x05 (Endpoint Descriptor) bEndpointAddress : 0x83 (Direction=IN EndpointID=3) bmAttributes : 0x02 (TransferType=Bulk) wMaxPacketSize : 0x400 bInterval : 0x00 (never NAKs) ------ SuperSpeed Endpoint Companion Descriptor ------- bLength : 0x06 (6 bytes) bDescriptorType : 0x30 bMaxBurst : 0x0F (up to 16 packets per burst) bmAttributes : 0x00 wBytesPerInterval : 0x0000 -------- Binary Object Store (BOS) Descriptor --------- bLength : 0x05 (5 bytes) bDescriptorType : 0x0F wTotalLength : 0x0016 bNumDeviceCaps : 0x02 ------------- USB 2.0 Extension Descriptor ------------ bLength : 0x07 (7 bytes) bDescriptorType : 0x10 bDevCapabilityType : 0x02 (USB 2.0 Extension) bmAttributes : 0x02 LPMCapable : 1 (Link Power Management protocol is supported) BESLAndAlternateHIRD : 0 (BESL & Alternate HIRD definitions are not supported) BaselineBESLValid : 0 (not valid) DeepBESLValid : 0 (not valid) BaselineBESL : 0 DeepBESL : 0 ----- SuperSpeed USB Device Capability Descriptor ----- bLength : 0x0A (10 bytes) bDescriptorType : 0x10 bDevCapabilityType : 0x03 bmAttributes : 0x00 wSpeedsSupported : 0x0E (Full-Speed, High-Speed, SuperSpeed) bFunctionalitySupport : 0x03 (lowest speed is 'SuperSpeed') bU1DevExitLat : 0x00 (0 祍) wU2DevExitLat : 0x0000 (0 祍)

Statistics: Posted by skatayue.chang@wustl.edu — 19 Feb 2014, 08:44

ERROR: Could not initialize The Eye Tribe Tracker

2014-02-19T08:37:37+02:00

Hi

I kept getting the error saying "could not initialize the eye tribe tracker".
The error has been present since I first started the server using 0.9.20; never got past it.
Then I uninstalled the 0.9.20 SW+UI and installed the 0.9.27 SW+UI, unplugged and replugged the device, still receiving the same errors.

The USB 3.0 works and The server could detect the (dis)connection of the Tracker.

My tracker is like-new, even the protective sensor guard has not been removed yet. Any idea what could be causing the problem?

Thanks,
Ulysses

Statistics: Posted by skatayue.chang@wustl.edu — 19 Feb 2014, 08:37