Re: The tracker device has been connected but not working

2014-09-02T19:48:58+02:00

Hi dobromir,

Sorry to hear your having such problems. We've seen it on some computers as well and it seems to relate to MS DirectShow, particularly on older systems. On our newer Core i3/i5/ i7 desktops & laptops and the Surface Pro it runs without hiccups, on a crappy low-end HP laptop with an AMD chip it rarely keeps going for more than 2 hours. It is very system dependent.

It's one of those things we keep working on and will not settle until it working on most USB3.0 equipped systems. The only recommendation I can provide is to continuously update the software and let us know if it improves.

Btw, did you try disabling power management/saving functions for the USB on the Windows 8 systems?

Statistics: Posted by skataMartin — 02 Sep 2014, 19:48

The tracker device has been connected but not working

2014-08-12T15:14:36+02:00

Every time after few minutes (or even less!) device is being disconnected without any reason...

Server says: "The Eye Tribe Tracker has been disconnected!"

Server log says: "The tracker device has been connected but not working"

API console keeps sending heartbeats, but doesn't receive any data.

Leds on device are still on, but the only way to make it working again is to replug the USB cable...

This is not after hours, it's after max 2 minutes (or even seconds)! This makes that device totally unusable!

Tested on 3 laptops:

1. Asus N550J with Windows 8.1 - disconnects after max few minutes (or even seconds)
2. Samsung 550P - Windows 8.1 - disconnects after max few minutes (or even seconds)
3. Lenovo ThinkPad E540 with Windows 7 - seems to be working fine... but didn't test for longer period.

SDK version 0.9.40 x86.

What can I do about it?

Best regards.

LOG:

Code:: 2014-08-12 15:24:48.651|2195450806|I|Creating new log file 2014-08-12 15:24:48.652|2195450806|I|Initializing environment 2014-08-12 15:24:48.652|2195450806|I|Detecting primary screen 2014-08-12 15:24:48.659|2195450806|I|Register control handler 2014-08-12 15:24:48.659|2195450806|I|Initializing config system 2014-08-12 15:24:48.659|2195450806|I|TCP port: 6555 2014-08-12 15:24:48.659|2195450806|I|Connections: local only 2014-08-12 15:24:48.659|2195450806|I|Framerate: 30 2014-08-12 15:24:48.668|2195450806|I|Initializing the Eye Tribe Server (v0.9.40) 2014-08-12 15:24:48.674|2195450806|I|Creating Tracker Manager 2014-08-12 15:24:48.674|2195450806|I|Creating Camera Manager 2014-08-12 15:24:48.674|2195450806|I|Initializing COM library 2014-08-12 15:24:48.676|2195450806|I|Initialized COM library 2014-08-12 15:24:48.708|2195450806|I|Video capturing device Found: TheEyeTribe 2014-08-12 15:24:48.729|2195450806|I|Registering the device 2014-08-12 15:24:48.729|2195450806|I|Device registered 2014-08-12 15:24:48.729|2195450806|I|Starting Device Monitor 2014-08-12 15:24:48.730|2195450806|I|Creating Detection Manager 2014-08-12 15:24:48.764|2195450806|I|Creating Calibration Manager 2014-08-12 15:24:48.765|2195450806|I|Initializing dispatcher 2014-08-12 15:24:48.765|2195450806|I|Initializing Network 2014-08-12 15:24:48.765|2195450806|I|Setting network connection port 2014-08-12 15:24:48.765|2195450806|I|Setting max network connections 2014-08-12 15:24:48.765|2195450806|I|Setting connection timeout 2014-08-12 15:24:48.765|2195450806|I|Starting Network 2014-08-12 15:24:48.765|2195450806|I|Checking for running instances 2014-08-12 15:24:49.099|2195450806|I|Validating number of camera devices 2014-08-12 15:24:49.099|2195450806|I|Validating config chosen device 2014-08-12 15:24:49.099|2195450806|I|Validating camera device 2014-08-12 15:24:49.099|2195450806|I|Initializing tracker device 2014-08-12 15:24:49.099|2195450806|I|Starting Direct Show device 2014-08-12 15:24:49.147|2195450806|I|Building Direct Show render graph 2014-08-12 15:24:49.229|2195450806|I|Setting up device properties 2014-08-12 15:24:49.234|2195450806|I|Setting chosen video format 2014-08-12 15:24:49.240|2195450806|I|Validate camera firmware 2014-08-12 15:24:49.241|2195450806|I|Eye Tribe Tracker firmware revision is 293 2014-08-12 15:24:49.249|2195450806|I|Validate USB3 host 2014-08-12 15:24:49.249|2195450806|I|Validate camera device stream 2014-08-12 15:24:51.383|2195450806|I|The Eye Tribe Tracker stands ready 2014-08-12 15:24:53.485|2487497464|I|New connection detected [176093691904] 2014-08-12 15:24:53.514|2487497464|I|The device stream has started 2014-08-12 15:24:53.514|2487497464|I|Tracker started 2014-08-12 15:24:53.514|2487497464|I|Creating new connection [176093691904] 2014-08-12 15:25:52.406|2487497464|I|New connection detected [180388659200] 2014-08-12 15:25:52.406|2487497464|I|Creating new connection [180388659200] 2014-08-12 15:26:11.811|2633483933|W|The device stream has paused 2014-08-12 15:26:12.812|2633483933|E|The device stream has stopped 2014-08-12 15:26:17.813|2633483933|E|UVC Extensions (tetcode:2254) 2014-08-12 15:26:20.019|2633483933|I|The device stream has stopped 2014-08-12 15:26:20.019|2633483933|I|Resetting the device! 2014-08-12 15:26:20.019|2633483933|I|Stopping Direct Show device 2014-08-12 15:26:20.148|2633483933|W|The Eye Tribe Tracker has been disconnected, waiting for connection 2014-08-12 15:26:20.169|2633483933|I|Validating camera device 2014-08-12 15:26:20.169|2633483933|I|Initializing tracker device 2014-08-12 15:26:20.170|2633483933|I|Starting Direct Show device 2014-08-12 15:26:20.182|2633483933|I|Building Direct Show render graph 2014-08-12 15:26:45.255|2633483933|E|Direct Show [-2147024809] (tetcode:2219) 2014-08-12 15:26:45.255|2633483933|I|Stopping Direct Show device 2014-08-12 15:26:45.359|2633483933|E|Could not initialize The Eye Tribe Tracker 2014-08-12 15:26:45.370|2633483933|E|The tracker device has been connected but not working

PS. DirectShow error -2147024809 is "The parameter is incorrect", so it seems to be some application problem, not device itself...

Statistics: Posted by skatadobromir.cias@edgenpd.com — 12 Aug 2014, 15:14