Re: The tracker device has been connected but is not working

2016-09-29T17:31:51+02:00

Also can't get this to work. Have tried numerous eye tribe hardware with the same result. Getting same result as gairlochan. Here is my log file...

2016-09-29 10:21:32.331|12684674838650244738|I|Creating new log file
2016-09-29 10:21:32.331|12684674838650244738|I|Initializing environment
2016-09-29 10:21:32.331|12684674838650244738|I|OS X version 10.11.6
2016-09-29 10:21:32.331|12684674838650244738|I|Detecting primary screen
2016-09-29 10:21:32.348|12684674838650244738|I|Initializing config system
2016-09-29 10:21:32.348|12684674838650244738|I|TCP port: 6555
2016-09-29 10:21:32.348|12684674838650244738|I|Connections: local only
2016-09-29 10:21:32.348|12684674838650244738|I|Framerate: 30
2016-09-29 10:21:32.348|12684674838650244738|I|Initializing the Eye Tribe Server (v0.9.77)
2016-09-29 10:21:32.348|12684674838650244738|I|Initializing network
2016-09-29 10:21:32.348|12684674838650244738|I|Initializing dispatcher
2016-09-29 10:21:32.348|12684674838650244738|I|Initializing Network
2016-09-29 10:21:32.348|12684674838650244738|I|Setting network connection port
2016-09-29 10:21:32.348|12684674838650244738|I|Setting max network connections
2016-09-29 10:21:32.348|12684674838650244738|I|Starting Network
2016-09-29 10:21:32.348|12684674838650244738|I|Checking for running instances
2016-09-29 10:21:32.349|12684674838650244738|I|Creating Tracker Manager
2016-09-29 10:21:32.349|12684674838650244738|I|Creating Camera Manager
2016-09-29 10:21:32.456|12684674838650244738|I|Starting Device Monitor
2016-09-29 10:21:32.581|3100597932431093314|I|Video capturing device Found: FaceTime HD Camera
2016-09-29 10:21:32.581|3100597932431093314|I|Ignoring the device
2016-09-29 10:21:32.581|3100597932431093314|I|Video capturing device Found: TheEyeTribe
2016-09-29 10:21:32.581|3100597932431093314|I|Registering the device
2016-09-29 10:21:32.581|3100597932431093314|I|Device registered
2016-09-29 10:21:32.581|3100597932431093314|I|Validating camera device
2016-09-29 10:21:32.581|3100597932431093314|I|Initializing tracker device
2016-09-29 10:21:32.586|3100597932431093314|E|Could not initialize The Eye Tribe Tracker
2016-09-29 10:21:32.586|3100597932431093314|E|The tracker device has been connected but is not working
2016-09-29 10:21:33.459|12684674838650244738|I|Creating Detection Manager
2016-09-29 10:21:33.471|12684674838650244738|I|Creating Calibration Manager
2016-09-29 10:21:33.471|12684674838650244738|I|Creating AutoExposureEstimator
2016-09-29 10:21:33.471|12684674838650244738|I|Validating number of camera devices
2016-09-29 10:21:33.471|12684674838650244738|I|Validating config chosen device

Statistics: Posted by skatascottallencambo@gmail.com — 29 Sep 2016, 17:31

The tracker device has been connected but is not working

2016-07-25T22:12:11+02:00

Hello all,

I have had it working, but I don't use it because of unacceptable inaccuracy (have been in communication with EyeTribe tech support about that). But it was at least connecting, red lights on the IR camera and driving the mouse pointer etc. Now there are no red lights, nothing.

But now, just when I finally decided to try coding something using the SDK, I suddenly can't get it going, no matter what I do.

My Mac can definitely see the IR camera, as it shows up in System Information:
USB 3.0 Hi-Speed Bus
TheEyeTribe
(This disappears if I unplug it.)

I've tried:
• Restarting the server (many times).
• Unplugging and replugging the IR camera.
• Brand new cable, as supplied by EyeTribe.
• Different USB3 socket.
• Fresh, clean install of EyeTribe software, after re-downloading it.
• AnotherEyeTribe IR camera (I have three, because of trying to troubleshoot the inaccuracy issue).
• Running Windows 8.1 under VMWare and doing a fresh install of EyeTribe software there.
• Rebooting my Mac.
• Unplugging everything else (except my keyboard) from USB (I have a big old classic Mac Pro (that's Mac Pro, not MacBook Pro) with a pretty hefty power supply, so power shouldn't be an issue; it certainly never was before).

... and I'm out of ideas. Is there anything else I can try (short of buying a new Mac)?

The log:
╭─lachlan@Lachlans-Mac-Pro.local ~/eyetribe/logs
╰─➤ cat 20160726032623_4432164134512455416.log
2016-07-26 03:26:23.762|4432164134512455416|I|Creating new log file
2016-07-26 03:26:23.762|4432164134512455416|I|Initializing environment
2016-07-26 03:26:23.763|4432164134512455416|I|OS X version 10.10.5
2016-07-26 03:26:23.763|4432164134512455416|I|Detecting primary screen
2016-07-26 03:26:23.791|4432164134512455416|I|Initializing config system
2016-07-26 03:26:23.792|4432164134512455416|I|TCP port: 6555
2016-07-26 03:26:23.792|4432164134512455416|I|Connections: local only
2016-07-26 03:26:23.792|4432164134512455416|I|Framerate: 30
2016-07-26 03:26:23.792|4432164134512455416|I|Initializing the Eye Tribe Server (v0.9.77)
2016-07-26 03:26:23.795|4432164134512455416|I|Initializing network
2016-07-26 03:26:23.796|4432164134512455416|I|Initializing dispatcher
2016-07-26 03:26:23.796|4432164134512455416|I|Initializing Network
2016-07-26 03:26:23.796|4432164134512455416|I|Setting network connection port
2016-07-26 03:26:23.796|4432164134512455416|I|Setting max network connections
2016-07-26 03:26:23.796|4432164134512455416|I|Starting Network
2016-07-26 03:26:23.796|4432164134512455416|I|Checking for running instances
2016-07-26 03:26:23.797|4432164134512455416|I|Creating Tracker Manager
2016-07-26 03:26:23.798|4432164134512455416|I|Creating Camera Manager
2016-07-26 03:26:23.904|4432164134512455416|I|Starting Device Monitor
2016-07-26 03:26:24.190|10447786930545275607|I|Video capturing device Found: TheEyeTribe
2016-07-26 03:26:24.190|10447786930545275607|I|Registering the device
2016-07-26 03:26:24.190|10447786930545275607|I|Device registered
2016-07-26 03:26:24.190|10447786930545275607|I|Video capturing device Found: Display iSight
2016-07-26 03:26:24.190|10447786930545275607|I|Ignoring the device
2016-07-26 03:26:24.191|10447786930545275607|I|Validating camera device
2016-07-26 03:26:24.191|10447786930545275607|I|Initializing tracker device
2016-07-26 03:26:24.219|10447786930545275607|E|Could not initialize The Eye Tribe Tracker
2016-07-26 03:26:24.219|10447786930545275607|E|The tracker device has been connected but is not working
2016-07-26 03:26:24.909|4432164134512455416|I|Creating Detection Manager
2016-07-26 03:26:24.932|4432164134512455416|I|Creating Calibration Manager
2016-07-26 03:26:24.936|4432164134512455416|I|Creating AutoExposureEstimator
2016-07-26 03:26:24.942|4432164134512455416|I|Default calibration profile loaded!
2016-07-26 03:26:24.943|4432164134512455416|I|Validating number of camera devices
2016-07-26 03:26:24.943|4432164134512455416|I|Validating config chosen device
2016-07-26 03:26:26.806|7817079941205802952|I|New connection detected [934905602048]
2016-07-26 03:26:26.915|7817079941205802952|E|Could not start tracker
2016-07-26 03:26:26.915|7817079941205802952|I|Creating new connection [934905602048]
2016-07-26 03:26:39.952|10447786930545275607|W|The Eye Tribe Tracker has been disconnected, waiting for connection
2016-07-26 03:28:05.118|7817079941205802952|I|New connection detected [939200569344]
2016-07-26 03:28:05.118|7817079941205802952|E|Could not start tracker
2016-07-26 03:28:05.118|7817079941205802952|I|Creating new connection [939200569344]

Statistics: Posted by skatagairlochan@mac.com — 25 Jul 2016, 22:12