The Eye Tribe

Re: EyeProof Installation Error

2015-03-13T02:29:58+02:00

Henrik,

Thanks for your reply. I was not trying to install to a mapped drive, and still got this error message. Also, you cannot run the EyeProof Installer as an Administrator directly by right-clicking on the MSI (at least not on Windows 8.1).

However, I was able to resolve this by launching a Command Prompt as an Administrator and then running the EyeProof Installer. Then the install worked. (Posting this solution for other people who might hit this issue.)

Thanks,
Doug

Statistics: Posted by skataDougNS — 13 Mar 2015, 02:29

Re: EyeProof Installation Error

2015-03-11T15:17:08+02:00

This error message is shown if you are trying to install EyeProof on a network/mapped drive. This is, unfortunately, not possible for a msiexec-based Windows installer. Preferably, you should install the application at its default installation location (EyeProof is less than 3MB).

If this is not working for you, please try the following and report back with your findings:

Re-download the installer and verify it is the correct file size
Make sure you don't have other installers running at the same time (look in Task Manager for "msiexec.exe")
Free up more hard drive space
Close some apps to free up more RAM
Reboot
Right-click and run the installer as admin
Try running the installer from the command line to generate a log file:
1. Go to a command prompt and navigate to the folder containing the installer
2. Run the command below and attach the log file in your comment ("eyeproof-install.log")
3. msiexec /i "EyeProofRecorder-0.10.107.msi" /l*v .\eyeproof-install.log

Hope this works for you.

Cheers,
Henrik

Statistics: Posted by skataHenrik — 11 Mar 2015, 15:17

Re: EyeProof Installation Error

2015-03-11T13:08:02+02:00

Hi Doug,

I've notified Henrik who is maintaining the installer and hope that the two of you can figure it out.

Statistics: Posted by skataMartin — 11 Mar 2015, 13:08

EyeProof Installation Error

2015-03-11T12:29:27+02:00

I downloaded EyeProof (EyeProofRecorder-0.10.107.msi) from your website (https://theeyetribe.com/order/my-account/) and tried to install it. It will not install and keeps giving me the error message, "Installation directory must be on a local hard drive." I am trying to run on Windows 8.1. Perhaps this is the problem? Can anyone advise?

Doug Girard
Nirodha Software

Statistics: Posted by skataDougNS — 11 Mar 2015, 12:29