Device is connected but LED's are off.

[n.red24]

Device had previously been working fine. All of a sudden, only the left-hand side LED's were turning on, now no LED's turn on. Device is recognized by Windows, server + UI.

[Martin]

Sounds like LED board connector has come loose ( this would be the first to my knowledge). No worries, please contact Rasmus on support @ theeyetribe.com to have it fixed.

For quality control please tell him how it has been used. Frequent traveling etc. Could help us to make sure it doesn't happen again.