The Eye Tribe

Hey guys,

I just received my device, but my excitement was quickly over, as the SDK would fail to install, saying I need to have .NET framework 3.5 installed.

I am running Windows 8.1 x64, which has .NET 4.5 built in AFAIK.

Any advice ?

Thanks a lot

Boris

EDIT:

Dumping the log :

[1590:0604][2014-06-23T14:23:21]i001: Burn v3.8.1128.0, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\Brs Sbsk\Downloads\TheEyeTribeSDK-0.9.36-x86.exe, cmdline: ''
[1590:0604][2014-06-23T14:23:21]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]\EyeTribe\Client\EyeTribeUIWin.exe'
[1590:0604][2014-06-23T14:23:21]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\BRSSBS~1\AppData\Local\Temp\The_Eye_Tribe_SDK_20140623142321.log'
[1590:0604][2014-06-23T14:23:21]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Brs Sbsk\Downloads\TheEyeTribeSDK-0.9.36-x86.exe'
[1590:0604][2014-06-23T14:23:21]i000: Setting string variable 'WixBundleName' to value 'The Eye Tribe SDK'
[1590:0604][2014-06-23T14:23:21]i100: Detect begin, 2 packages
[1590:0604][2014-06-23T14:23:21]i101: Detected package: EYETRIBE_CLIENT_MSI, state: Absent, cached: Complete
[1590:0604][2014-06-23T14:23:21]i101: Detected package: EYETRIBE_MSI, state: Absent, cached: Complete
[1590:0604][2014-06-23T14:23:21]i199: Detect complete, result: 0x0
[1590:15E4][2014-06-23T14:23:22]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[1590:0604][2014-06-23T14:23:22]i200: Plan begin, 2 packages, action: Install
[1590:0604][2014-06-23T14:23:22]i000: Setting string variable 'WixBundleRollbackLog_EYETRIBE_CLIENT_MSI' to value 'C:\Users\BRSSBS~1\AppData\Local\Temp\The_Eye_Tribe_SDK_20140623142321_0_EYETRIBE_CLIENT_MSI_rollback.log'
[1590:0604][2014-06-23T14:23:22]i000: Setting string variable 'WixBundleLog_EYETRIBE_CLIENT_MSI' to value 'C:\Users\BRSSBS~1\AppData\Local\Temp\The_Eye_Tribe_SDK_20140623142321_0_EYETRIBE_CLIENT_MSI.log'
[1590:0604][2014-06-23T14:23:22]i000: Setting string variable 'WixBundleRollbackLog_EYETRIBE_MSI' to value 'C:\Users\BRSSBS~1\AppData\Local\Temp\The_Eye_Tribe_SDK_20140623142321_1_EYETRIBE_MSI_rollback.log'
[1590:0604][2014-06-23T14:23:22]i000: Setting string variable 'WixBundleLog_EYETRIBE_MSI' to value 'C:\Users\BRSSBS~1\AppData\Local\Temp\The_Eye_Tribe_SDK_20140623142321_1_EYETRIBE_MSI.log'
[1590:0604][2014-06-23T14:23:22]i201: Planned package: EYETRIBE_CLIENT_MSI, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[1590:0604][2014-06-23T14:23:22]i201: Planned package: EYETRIBE_MSI, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[1590:0604][2014-06-23T14:23:22]i299: Plan complete, result: 0x0
[1590:0604][2014-06-23T14:23:22]i300: Apply begin
[1528:1540][2014-06-23T14:23:23]i360: Creating a system restore point.
[1528:1540][2014-06-23T14:23:23]i361: Created a system restore point.
[1528:1540][2014-06-23T14:23:23]i000: Caching bundle from: 'C:\Users\BRSSBS~1\AppData\Local\Temp\{367819d6-79f3-441c-8543-8f5f115c610e}\.be\TheEyeTribeSDK.exe' to: 'C:\ProgramData\Package Cache\{367819d6-79f3-441c-8543-8f5f115c610e}\TheEyeTribeSDK.exe'
[1528:1540][2014-06-23T14:23:23]i320: Registering bundle dependency provider: {367819d6-79f3-441c-8543-8f5f115c610e}, version: 0.9.36.0
[1528:15A4][2014-06-23T14:23:23]i304: Verified existing payload: EYETRIBE_CLIENT_MSI at path: C:\ProgramData\Package Cache\{3DDF99C1-0885-4B54-9BA6-A2917F655CAC}v0.9.36.0\InstallerClient.msi.
[1528:15A4][2014-06-23T14:23:23]i304: Verified existing payload: EYETRIBE_MSI at path: C:\ProgramData\Package Cache\{C667D04F-3C86-4863-86AA-9477E62C4C67}v0.9.36.0\Installer.msi.
[1528:1540][2014-06-23T14:23:23]i323: Registering package dependency provider: {3DDF99C1-0885-4B54-9BA6-A2917F655CAC}, version: 0.9.36.0, package: EYETRIBE_CLIENT_MSI
[1528:1540][2014-06-23T14:23:23]i301: Applying execute package: EYETRIBE_CLIENT_MSI, action: Install, path: C:\ProgramData\Package Cache\{3DDF99C1-0885-4B54-9BA6-A2917F655CAC}v0.9.36.0\InstallerClient.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'
[1528:1540][2014-06-23T14:23:24]e000: Error 0x80070643: Failed to install MSI package.
[1528:1540][2014-06-23T14:23:24]e000: Error 0x80070643: Failed to execute MSI package.
[1590:0604][2014-06-23T14:23:24]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[1590:0604][2014-06-23T14:23:24]i319: Applied execute package: EYETRIBE_CLIENT_MSI, result: 0x80070643, restart: None
[1590:0604][2014-06-23T14:23:24]e000: Error 0x80070643: Failed to execute MSI package.
[1528:1540][2014-06-23T14:23:24]i330: Removed bundle dependency provider: {367819d6-79f3-441c-8543-8f5f115c610e}
[1528:1540][2014-06-23T14:23:24]i352: Removing cached bundle: {367819d6-79f3-441c-8543-8f5f115c610e}, from path: C:\ProgramData\Package Cache\{367819d6-79f3-441c-8543-8f5f115c610e}\
[1590:0604][2014-06-23T14:23:25]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

Microsoft requires you to manually activate .Net 3.5 on Windows 8 as described in their help-section.

Thanks Martin, worked like a charm. Btw, this was not an issue on another computer, which had visual studio and all kinds of dev software installed, which probably enabled the older .net frameworks.

Glad to hear.

I think you get the different .net version with Visual Studio. Good to know, thanks.

Hi everyone,
we're having a problem installing the SDK.

We're running Windows 8.1 x64.

Here's the installation log:

Code: Select all

[1B14:1C38][2014-07-16T15:06:17]i001: Burn v3.8.1128.0, Windows v6.3 (Build 9600: Service Pack 0), path: E:\TheEyeTribeSDK.exe, cmdline: ''
[1B14:1C38][2014-07-16T15:06:17]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]\EyeTribe\Client\EyeTribeUIWin.exe'
[1B14:1C38][2014-07-16T15:06:17]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\ale\AppData\Local\Temp\The_Eye_Tribe_SDK_20140716150617.log'
[1B14:1C38][2014-07-16T15:06:17]i000: Setting string variable 'WixBundleOriginalSource' to value 'E:\TheEyeTribeSDK.exe'
[1B14:1C38][2014-07-16T15:06:17]i000: Setting string variable 'WixBundleName' to value 'The Eye Tribe SDK'
[1B14:1C38][2014-07-16T15:06:17]i100: Detect begin, 2 packages
[1B14:1C38][2014-07-16T15:06:17]i101: Detected package: EYETRIBE_CLIENT_MSI, state: Absent, cached: None
[1B14:1C38][2014-07-16T15:06:17]i101: Detected package: EYETRIBE_MSI, state: Absent, cached: None
[1B14:1C38][2014-07-16T15:06:17]i199: Detect complete, result: 0x0
[1B14:1CF4][2014-07-16T15:06:19]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[1B14:1C38][2014-07-16T15:06:19]i200: Plan begin, 2 packages, action: Install
[1B14:1C38][2014-07-16T15:06:19]i000: Setting string variable 'WixBundleRollbackLog_EYETRIBE_CLIENT_MSI' to value 'C:\Users\ale\AppData\Local\Temp\The_Eye_Tribe_SDK_20140716150617_0_EYETRIBE_CLIENT_MSI_rollback.log'
[1B14:1C38][2014-07-16T15:06:19]i000: Setting string variable 'WixBundleLog_EYETRIBE_CLIENT_MSI' to value 'C:\Users\ale\AppData\Local\Temp\The_Eye_Tribe_SDK_20140716150617_0_EYETRIBE_CLIENT_MSI.log'
[1B14:1C38][2014-07-16T15:06:19]i000: Setting string variable 'WixBundleRollbackLog_EYETRIBE_MSI' to value 'C:\Users\ale\AppData\Local\Temp\The_Eye_Tribe_SDK_20140716150617_1_EYETRIBE_MSI_rollback.log'
[1B14:1C38][2014-07-16T15:06:19]i000: Setting string variable 'WixBundleLog_EYETRIBE_MSI' to value 'C:\Users\ale\AppData\Local\Temp\The_Eye_Tribe_SDK_20140716150617_1_EYETRIBE_MSI.log'
[1B14:1C38][2014-07-16T15:06:19]i201: Planned package: EYETRIBE_CLIENT_MSI, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1B14:1C38][2014-07-16T15:06:19]i201: Planned package: EYETRIBE_MSI, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1B14:1C38][2014-07-16T15:06:19]i299: Plan complete, result: 0x0
[1B14:1C38][2014-07-16T15:06:19]i300: Apply begin
[1E24:150C][2014-07-16T15:06:21]i360: Creating a system restore point.
[1E24:150C][2014-07-16T15:06:21]i361: Created a system restore point.
[1E24:150C][2014-07-16T15:06:21]i000: Caching bundle from: 'C:\Users\ale\AppData\Local\Temp\{367819d6-79f3-441c-8543-8f5f115c610e}\.be\TheEyeTribeSDK.exe' to: 'C:\ProgramData\Package Cache\{367819d6-79f3-441c-8543-8f5f115c610e}\TheEyeTribeSDK.exe'
[1E24:150C][2014-07-16T15:06:21]i320: Registering bundle dependency provider: {367819d6-79f3-441c-8543-8f5f115c610e}, version: 0.9.36.0
[1B14:0D48][2014-07-16T15:06:21]i336: Acquiring container: WixAttachedContainer, copy from: E:\TheEyeTribeSDK.exe
[1B14:0D48][2014-07-16T15:06:21]i000: Setting string variable 'WixBundleLastUsedSource' to value 'E:\'
[1B14:1630][2014-07-16T15:06:21]e000: Error 0x80070570: Failed to extract all files from container, erf: 1:4:0
[1B14:0D48][2014-07-16T15:06:21]e000: Error 0x80070570: Failed to begin and wait for operation.
[1B14:0D48][2014-07-16T15:06:21]e000: Error 0x80070570: Failed to extract payload: a1 from container: WixAttachedContainer
[1B14:0D48][2014-07-16T15:06:21]e312: Failed to extract payloads from container: WixAttachedContainer to working path: C:\Users\ale\AppData\Local\Temp\{367819d6-79f3-441c-8543-8f5f115c610e}\73FCEFD8F22D4A09D5A4C20BE6CC38D9833CE557, error: 0x80070570.
[1B14:1C38][2014-07-16T15:06:21]e000: Error 0x80070570: Failed while caching, aborting execution.
[1E24:150C][2014-07-16T15:06:21]i330: Removed bundle dependency provider: {367819d6-79f3-441c-8543-8f5f115c610e}
[1E24:150C][2014-07-16T15:06:21]i352: Removing cached bundle: {367819d6-79f3-441c-8543-8f5f115c610e}, from path: C:\ProgramData\Package Cache\{367819d6-79f3-441c-8543-8f5f115c610e}\
[1B14:1C38][2014-07-16T15:06:22]i399: Apply complete, result: 0x80070570, restart: None, ba requested restart:  No


.Net Framework 3.5
We also tried to run the setup in compatibility mode (both win7 and win8) with no success.

Hi Alberto,

We're looking into the issue, thanks for supplying the log.

Meanwhile, I've sent you the 0.9.39 release candidate that you could try and see if it helps.

Hi Alberto,

Can you please confirm that you problem still persists with the release candidate 0.9.39
If not, can I please have you to test and answer the following:

• Are you admin of your computer

• Open Programs and Features and filter for EyeTribe. What do you see?

• Do you run any virus protection software? I it might have some heuristic-detection blocking that prevents the software from being installed. Try to disable your AV software and install.

• Check the "Uninstall" registry key to see if there are Bundles (Eye Tribe SDK) in there that are not cleaned up properly.

• Copy in The SDK to your desktop and start the installer from there.

Kind regards,
Henrik