Need to update firmware

[mschoenfeldt]

Hi,
i need to update the firmware of my eyetribe (server and eytribe ui tolds me). Where can i find the flas tool and firmware ?
Thanky you for helping,

Cheers,
Mario

[Martin]

Hi Mario,

Check PM Inbox for link.

[mschoenfeldt]

Hi MArtin,
thank you for the flasher.
I manged to update the firmware to revision 203 (by clicking the "Check online" button). Both version of 203 firmware did not work!
The eytribe server tells me: "Eye Tribe firmware revision is 203" (...) and after starting client calibration ui "The eye Tribe Tracker is not supported!" " The tracker device has been connected but is not working"
The device batch is "2013-12"
I also tested local firmware file "fw484_hw0201.lif" and got the same error.
Any Idea ?

My system : Win7/64, Asus X79 Deluxe board with SB3 ASMedia® ASM1042 controller.

This is a part of logfile:
2016-04-17 15:12:03.349|81691705|I|Registering the device
2016-04-17 15:12:03.349|81691705|I|Device registered
2016-04-17 15:12:03.349|81691705|I|Video capturing device Found: VHScrCap
2016-04-17 15:12:03.349|81691705|I|Validating camera device
2016-04-17 15:12:03.349|81691705|I|Initializing tracker device
2016-04-17 15:12:03.349|81691705|I|Starting Direct Show device
2016-04-17 15:12:03.365|81691705|I|Building Direct Show render graph
2016-04-17 15:12:03.458|81691705|I|Setting up device properties
2016-04-17 15:12:03.458|81691705|I|Setting chosen video format
2016-04-17 15:12:03.474|81691705|I|Validate camera firmware
2016-04-17 15:12:03.474|81691705|I|Eye Tribe Tracker firmware revision is 484
2016-04-17 15:12:03.474|81691705|I|Validate USB3 host
2016-04-17 15:12:03.474|81691705|I|Validate camera device stream
2016-04-17 15:12:07.637|81691705|I|The Eye Tribe Tracker stands ready
2016-04-17 15:12:07.637|81691705|I|The tracker device has been connected
2016-04-17 15:12:07.652|4294851526|I|Creating Detection Manager
2016-04-17 15:12:07.652|4294851526|I|Creating Calibration Manager
2016-04-17 15:12:07.652|4294851526|I|Validating number of camera devices
2016-04-17 15:12:07.652|4294851526|I|Validating config chosen device
2016-04-17 15:12:07.668|172251350|I|New connection detected [176093691904]
2016-04-17 15:12:08.651|81691705|E|UVC Extensions (tetcode:2254)
2016-04-17 15:12:08.651|81691705|W|UVC Extensions (tetcode:2255)
2016-04-17 15:12:08.651|81691705|W|UVC Extensions (tetcode:2256)
2016-04-17 15:12:08.651|81691705|W|UVC Extensions (tetcode:2257)
2016-04-17 15:12:08.651|81691705|I|The device stream has started
2016-04-17 15:12:08.651|172251350|I|Tracker started
2016-04-17 15:12:08.651|172251350|I|Creating new connection [176093691904]
2016-04-17 15:12:10.655|81691705|W|The device stream has paused
2016-04-17 15:12:11.650|81691705|E|The device stream has stopped
2016-04-17 15:12:11.650|81691705|E|UVC Extensions (tetcode:2254)
2016-04-17 15:12:13.844|81691705|I|The device stream has stopped
2016-04-17 15:12:13.844|81691705|I|Resetting the device!
2016-04-17 15:12:13.845|81691705|I|Stopping Direct Show device
2016-04-17 15:12:13.969|81691705|W|The Eye Tribe Tracker has been disconnected, waiting for connection
2016-04-17 15:12:13.975|81691705|I|Validating camera device
2016-04-17 15:12:13.975|81691705|I|Initializing tracker device
2016-04-17 15:12:13.975|81691705|I|Starting Direct Show device
2016-04-17 15:12:13.976|81691705|I|Building Direct Show render graph
2016-04-17 15:12:14.133|81691705|I|Setting up device properties
2016-04-17 15:12:14.135|81691705|E|UVC Extensions (tetcode:2254)
2016-04-17 15:12:14.364|81691705|W|UVC Extensions (tetcode:2257)
2016-04-17 15:12:14.364|81691705|I|Setting chosen video format
2016-04-17 15:12:14.563|81691705|W|UVC Extensions (tetcode:2257)
2016-04-17 15:12:14.563|81691705|I|Validate camera firmware
2016-04-17 15:12:14.563|81691705|W|UVC Extensions (tetcode:2258)
2016-04-17 15:12:14.563|81691705|E|The Eye Tribe Tracker is not supported!
2016-04-17 15:12:14.565|81691705|E|The Eye Tribe Tracker is not working
2016-04-17 15:12:14.565|81691705|E|The tracker device has been connected but is not working
2016-04-17 15:22:58.621|4294851526|I|Shutting down Tracker Manager
2016-04-17 15:22:58.621|4294851526|I|Shutting down Camera Manager
2016-04-17 15:22:58.621|4294851526|I|Stopping Device Monitor
2016-04-17 15:22:59.105|81691705|I|Stopping Direct Show device
2016-04-17 15:22:59.276|4294851526|I|Uninitializing COM library
2016-04-17 15:22:59.276|4294851526|I|Uninitialized COM library
2016-04-17 15:22:59.276|4294851526|I|Shutting down Detection Manager
2016-04-17 15:22:59.292|4294851526|I|Shutting down Calibration Manager
2016-04-17 15:22:59.292|4294851526|I|Deinitializing dispatcher
2016-04-17 15:22:59.292|4294851526|I|Deinitializing Network Manager
2016-04-17 15:22:59.292|4294851526|I|Network Manager Deinitialized


Best regards,
Mario

[mschoenfeldt]

Hi Martin,

I still need help ? Can you answer why my eye tribe is no longer supported ? Do I need to order a new one ?

Best regards,

Mario

[p.vaccari]

Hello, I have the same problem and I guess I have to update the firmware too. I tried simply to uninstall and reinstall, unsuccesfully. Could you please post in my PM Inbox the link or the tool for the update?

Thank you,

Paolo

[p.vaccari]

Some more information: the PC has Windows 8. Here is the content of the log file:

2016-04-24 17:44:21.290|2832739263|I|Creating new log file
2016-04-24 17:44:21.290|2832739263|I|Initializing environment
2016-04-24 17:44:21.290|2832739263|I|Detecting primary screen
2016-04-24 17:44:21.290|2832739263|I|Register control handler
2016-04-24 17:44:21.290|2832739263|I|Initializing config system
2016-04-24 17:44:21.290|2832739263|I|TCP port: 6555
2016-04-24 17:44:21.290|2832739263|I|Connections: local only
2016-04-24 17:44:21.290|2832739263|I|Framerate: 30
2016-04-24 17:44:21.306|2832739263|I|Initializing the Eye Tribe Server (v0.9.56)
2016-04-24 17:44:21.306|2832739263|I|Initializing network
2016-04-24 17:44:21.306|2832739263|I|Initializing dispatcher
2016-04-24 17:44:21.306|2832739263|I|Initializing Network
2016-04-24 17:44:21.306|2832739263|I|Setting network connection port
2016-04-24 17:44:21.306|2832739263|I|Setting max network connections
2016-04-24 17:44:21.306|2832739263|I|Setting connection timeout
2016-04-24 17:44:21.306|2832739263|I|Starting Network
2016-04-24 17:44:21.306|2832739263|I|Checking for running instances
2016-04-24 17:44:21.321|2832739263|I|Creating Tracker Manager
2016-04-24 17:44:21.321|2832739263|I|Creating Camera Manager
2016-04-24 17:44:21.321|2832739263|I|Initializing COM library
2016-04-24 17:44:21.321|2832739263|I|Initialized COM library
2016-04-24 17:44:21.321|2832739263|I|Starting Device Monitor
2016-04-24 17:44:21.392|117103516|I|Video capturing device Found: HP Full HD Camera
2016-04-24 17:44:21.392|117103516|I|Video capturing device Found: HP 5MP Camera
2016-04-24 17:44:21.392|117103516|I|Video capturing device Found: TheEyeTribe
2016-04-24 17:44:21.392|117103516|I|Registering the device
2016-04-24 17:44:21.392|117103516|I|Device registered
2016-04-24 17:44:21.392|117103516|I|Validating camera device
2016-04-24 17:44:21.392|117103516|I|Initializing tracker device
2016-04-24 17:44:21.392|117103516|I|Starting Direct Show device
2016-04-24 17:44:21.408|117103516|I|Building Direct Show render graph
2016-04-24 17:44:21.439|117103516|I|Setting up device properties
2016-04-24 17:44:21.439|117103516|E|Could not initialize The Eye Tribe Tracker
2016-04-24 17:44:21.439|117103516|E|The tracker device has been connected but is not working
2016-04-24 17:44:22.314|2832739263|I|Creating Detection Manager
2016-04-24 17:44:22.314|2832739263|I|Creating Calibration Manager
2016-04-24 17:44:22.330|2832739263|I|Default calibration profile loaded!
2016-04-24 17:44:22.330|2832739263|I|Validating number of camera devices
2016-04-24 17:44:22.330|2832739263|I|Validating config chosen device
2016-04-24 17:47:23.501|2832739263|I|Shutting down Tracker Manager
2016-04-24 17:47:23.501|2832739263|I|Shutting down Camera Manager
2016-04-24 17:47:23.501|2832739263|I|Stopping Device Monitor
2016-04-24 17:47:24.345|2832739263|I|Uninitializing COM library
2016-04-24 17:47:24.345|2832739263|I|Uninitialized COM library
2016-04-24 17:47:24.345|2832739263|I|Shutting down Detection Manager
2016-04-24 17:47:24.361|2832739263|I|Shutting down Calibration Manager
2016-04-24 17:47:24.361|2832739263|I|Deinitializing dispatcher
2016-04-24 17:47:24.361|2832739263|I|Deinitializing Network Manager
2016-04-24 17:47:24.361|2832739263|I|Network Manager Deinitialized

Thank you for your help,

Paolo

[cbarbour]

May I also please have a link to the firmware? While I realize that the tracker will only work on a USB3 port, do you think it can be updated on OSX using parallels? Not sure if those are USB 2 or 3 ports.

[golan]

Hello,

I have three EyeTribe devices: model ET1000, Batch 2014-10. I am using them in OSX 10.9+.
Using them for the first time in a few months, I discovered that they are no longer operational because a Firmware Update is needed.

I looked on your website and in your forum for a download link, but I couldn't find one. I was astonished that you only appear to be offering this firmware update through private email.

I am teaching a workshop on writing software for your device! I need the firmware update urgently so that my students can develop code for them.

Please help!
Sincerely,
Golan Levin

[cbarbour]

Did anyone ever get a response? Not sure why the firmware isn't linked in the downloads section.

[tzoorik]

I have the same problem.
My eyetribe model is ET1000, Batch: 2014-04
firmware revision is 293.

Please send me the update.

Thank you.