Wifi doesn't work when eye tracker connected to USB 3.0

[haidar.rausyanfikr]

I found something strange, every time the eye tracker plugged into my USB 3.0 port, then wifi turns off automatically, and when I unplug it, my wifi working again. Anyone have the same problem?

[Martin]

Hi Haidar,

Sounds weird, I'll check with support to see if there's been any similar cases.

The device and software works fine otherwise?

Wondering if this is a OS/driver power-state managing issue or if it is related to the hardware. Really difficult to diagnose on the limited info.

- What's the brand/model of the laptop?
- I assume other USB 3.0 devices does not cause the same problem, and that you have the latest drivers?

[warbyrd]

I have a similar problem, i lose my wifi connection i mean - the connection itself stays alive, but i cannot open any websites - as soon as a client connects to the running eyetribe server even if it is the EyeTribe UI. When i close the client application, everything runs smooth again. am i the only one?

edit:
i'm on win7 x64
laptop: asus V5 573G
running on an ssd