[Resolved] Installing v0.9.33 Pipe Error

[Emrah]

I got an error while installing v0.9.33.

Previous installation is working succesfully but 9.33 is not .


Error Log :

[09B4:2D44][2014-04-13T18:20:08]i001: Burn v3.8.1128.0, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\Emrah\Downloads\TheEyeTribeSDK-0.9.33-x86.exe, cmdline: ''
[09B4:2D44][2014-04-13T18:20:08]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]\EyeTribe\Client\EyeTribeUIWin.exe'
[09B4:2D44][2014-04-13T18:20:08]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Emrah\AppData\Local\Temp\The_Eye_Tribe_SDK_20140413182008.log'
[09B4:2D44][2014-04-13T18:20:08]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Emrah\Downloads\TheEyeTribeSDK-0.9.33-x86.exe'
[09B4:2D44][2014-04-13T18:20:08]i000: Setting string variable 'WixBundleName' to value 'The Eye Tribe SDK'
[09B4:2D44][2014-04-13T18:20:08]i100: Detect begin, 2 packages
[09B4:2D44][2014-04-13T18:20:08]i101: Detected package: EYETRIBE_CLIENT_MSI, state: Absent, cached: None
[09B4:2D44][2014-04-13T18:20:08]i101: Detected package: EYETRIBE_MSI, state: Absent, cached: None
[09B4:2D44][2014-04-13T18:20:08]i199: Detect complete, result: 0x0
[09B4:2DC8][2014-04-13T18:20:10]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[09B4:2D44][2014-04-13T18:20:10]i200: Plan begin, 2 packages, action: Install
[09B4:2D44][2014-04-13T18:20:10]i000: Setting string variable 'WixBundleRollbackLog_EYETRIBE_CLIENT_MSI' to value 'C:\Users\Emrah\AppData\Local\Temp\The_Eye_Tribe_SDK_20140413182008_0_EYETRIBE_CLIENT_MSI_rollback.log'
[09B4:2D44][2014-04-13T18:20:10]i000: Setting string variable 'WixBundleLog_EYETRIBE_CLIENT_MSI' to value 'C:\Users\Emrah\AppData\Local\Temp\The_Eye_Tribe_SDK_20140413182008_0_EYETRIBE_CLIENT_MSI.log'
[09B4:2D44][2014-04-13T18:20:10]i000: Setting string variable 'WixBundleRollbackLog_EYETRIBE_MSI' to value 'C:\Users\Emrah\AppData\Local\Temp\The_Eye_Tribe_SDK_20140413182008_1_EYETRIBE_MSI_rollback.log'
[09B4:2D44][2014-04-13T18:20:10]i000: Setting string variable 'WixBundleLog_EYETRIBE_MSI' to value 'C:\Users\Emrah\AppData\Local\Temp\The_Eye_Tribe_SDK_20140413182008_1_EYETRIBE_MSI.log'
[09B4:2D44][2014-04-13T18:20:10]i201: Planned package: EYETRIBE_CLIENT_MSI, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[09B4:2D44][2014-04-13T18:20:10]i201: Planned package: EYETRIBE_MSI, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[09B4:2D44][2014-04-13T18:20:10]i299: Plan complete, result: 0x0
[09B4:2D44][2014-04-13T18:20:10]i300: Apply begin
[09B4:2D44][2014-04-13T18:20:28]e000: Error 0x800700e8: Failed to wait for child to connect to pipe.
[09B4:2D44][2014-04-13T18:20:28]e000: Error 0x800700e8: Failed to connect to elevated child process.
[09B4:2D44][2014-04-13T18:20:28]e000: Error 0x800700e8: Failed to actually elevate.
[09B4:2D44][2014-04-13T18:20:28]e000: Error 0x800700e8: Failed to elevate.
[09B4:2D44][2014-04-13T18:20:29]i399: Apply complete, result: 0x800700e8, restart: None, ba requested restart: No

[Martin]

Hi Emrah,

Thanks for the bug report. I've created a ticket for this issue and hope to have it resolved soon.

[Henrik]

Hi Emrah,

Try to remove the previous version of EyeTribe SDK from you computer and install 0.9.33. again.
Let us know if it works.

/Henrik

[Emrah]

Hi Emrah,

Try to remove the previous version of EyeTribe SDK from you computer and install 0.9.33. again.
Let us know if it works.

/Henrik

Hi Henrik,
I got the same error

[Henrik]

Emrah, I am still investigating your issue.

After uninstalling EyeTribe SDK can you please open 'regedit' and search for 'EyeTribe'.
What do you see?

[Emrah]

Emrah, I am still investigating your issue.

After uninstalling EyeTribe SDK can you please open 'regedit' and search for 'EyeTribe'.
What do you see?

Hi Henrik,

I saw below lines in my regedit. I am going to delete everything and try to install again.

HKEY_CURRENT_USER\Software\Microsoft\IntelliPoint\AppSpecific\EyeTribe.exe
HKEY_CURRENT_USER\Software\Microsoft\IntelliPoint\AppSpecific\EyeTribeUIWin.exe
HKEY_CURRENT_USER\Software\Microsoft\IntelliPoint\AppSpecific\TheEyeTribeSDK-0.9.26-x86.exe
HKEY_CURRENT_USER\Software\Microsoft\IntelliPoint\AppSpecific\TheEyeTribeSDK-0.9.31-x86.exe
HKEY_CURRENT_USER\Software\Microsoft\IntelliPoint\AppSpecific\TheEyeTribeSDK-0.9.33-x86 (1).exe
HKEY_CURRENT_USER\Software\Microsoft\IntelliPoint\AppSpecific\TheEyeTribeSDK-0.9.33-x86.exe


HKEY_CURRENT_USER\Software\Microsoft\IntelliType Pro\AppSpecific\EyeTribe.exe
HKEY_CURRENT_USER\Software\Microsoft\IntelliType Pro\AppSpecific\EyeTribeUIWin.exe
HKEY_CURRENT_USER\Software\Microsoft\IntelliPoint Pro\AppSpecific\TheEyeTribeSDK-0.9.26-x86.exe
HKEY_CURRENT_USER\Software\Microsoft\IntelliPoint Pro\AppSpecific\TheEyeTribeSDK-0.9.31-x86.exe
HKEY_CURRENT_USER\Software\Microsoft\IntelliPoint Pro\AppSpecific\TheEyeTribeSDK-0.9.33-x86 (1).exe
HKEY_CURRENT_USER\Software\Microsoft\IntelliPoint Pro\AppSpecific\TheEyeTribeSDK-0.9.33-x86.exe

and some others...

[Emrah]

I deleted everything in my RegEdit than I insstalled the last version successfully.

Thanks Henrik.

[Martin]

Hi Emrah,

Good to hear, I'll let Henrik know that we've resolved this.