The Eye Tribe • View topic - "The device stream has stopped" lockup across computers

"The device stream has stopped" lockup across computers

Posted: 04 Mar 2015, 22:03

by Joe G

I have an Eye Tribe tracker with firmware 293 and SDK 0.9.49 x86. I have tested this on three different Windows 8.1 Pro x64 computers, including a mini-ITX Intel computer, Intel NUC, and Surface Pro 2. Each computer experiences a lockup of the eye tracker after approximately 3-5 minutes.

Symptoms:
There's no particular usage that causes the lockup. The Eye Tribe server may simply be running with TET tracker connected or I may attempt or complete calibration before the lockup occurs. A symptom of the lockup is that the red LEDs will not turn off and the Eye Tribe server will not notice if the device is subsequently disconnected. The log shows "The device stream has paused" followed by "The device stream has stopped". If I exit the Eye Tribe server (clicking the x in the console window), there is nothing more added to the log.

I believe this issue may be more prevalent than described in the Known Issues post (viewtopic.php?f=9&t=232). It also seems similar to the post on Issues with the 0.9.49 Windows SDK (viewtopic.php?f=9&t=398), although I have reproduced the issue on three computers every time without any success running TET tracker for longer than a few minutes.

Here are the specific devices I tested on. These all use integrated USB 3.0 connections on the motherboards. I have tested on all USB 3.0 ports possible with no other USB 3.0 devices connected.
- ASUS H87I-PLUS motherboard
- Intel NUC D54250WYKH (D54250WYB board)
- Surface Pro 2

Please advise on possible workarounds. Thanks!

Re: "The device stream has stopped" lockup across computers

Posted: 04 Mar 2015, 22:30

by Joe G

Here are example logs from these tests of the Eye Tribe tracker.

Asus H87I-PLUS:

Code: Select all: 2015-03-04 10:00:54.272|1623151191|I|Creating new log file 2015-03-04 10:00:54.272|1623151191|I|Initializing environment 2015-03-04 10:00:54.272|1623151191|I|Detecting primary screen 2015-03-04 10:00:54.272|1623151191|I|Register control handler 2015-03-04 10:00:54.272|1623151191|I|Initializing config system 2015-03-04 10:00:54.272|1623151191|I|TCP port: 6555 2015-03-04 10:00:54.272|1623151191|I|Connections: local only 2015-03-04 10:00:54.272|1623151191|I|Framerate: 30 2015-03-04 10:00:54.288|1623151191|I|Initializing the Eye Tribe Server (v0.9.49) 2015-03-04 10:00:54.288|1623151191|I|Initializing network 2015-03-04 10:00:54.288|1623151191|I|Initializing dispatcher 2015-03-04 10:00:54.288|1623151191|I|Initializing Network 2015-03-04 10:00:54.288|1623151191|I|Setting network connection port 2015-03-04 10:00:54.288|1623151191|I|Setting max network connections 2015-03-04 10:00:54.288|1623151191|I|Setting connection timeout 2015-03-04 10:00:54.288|1623151191|I|Starting Network 2015-03-04 10:00:54.288|1623151191|I|Checking for running instances 2015-03-04 10:00:54.288|1623151191|I|Creating Tracker Manager 2015-03-04 10:00:54.288|1623151191|I|Creating Camera Manager 2015-03-04 10:00:54.288|1623151191|I|Initializing COM library 2015-03-04 10:00:54.288|1623151191|I|Initialized COM library 2015-03-04 10:00:54.288|1623151191|I|Starting Device Monitor 2015-03-04 10:00:54.288|483119755|I|Video capturing device Found: TheEyeTribe 2015-03-04 10:00:54.304|483119755|I|Registering the device 2015-03-04 10:00:54.304|483119755|I|Device registered 2015-03-04 10:00:54.304|483119755|I|Validating camera device 2015-03-04 10:00:54.304|483119755|I|Initializing tracker device 2015-03-04 10:00:54.304|483119755|I|Starting Direct Show device 2015-03-04 10:00:54.319|483119755|I|Building Direct Show render graph 2015-03-04 10:00:54.335|483119755|I|Setting up device properties 2015-03-04 10:00:54.335|483119755|I|Setting chosen video format 2015-03-04 10:00:54.335|483119755|I|Validate camera firmware 2015-03-04 10:00:54.335|483119755|I|Eye Tribe Tracker firmware revision is 293 2015-03-04 10:00:54.351|483119755|I|Validate USB3 host 2015-03-04 10:00:54.351|483119755|I|Validate camera device stream 2015-03-04 10:00:56.440|483119755|I|The Eye Tribe Tracker stands ready 2015-03-04 10:00:56.440|483119755|I|The tracker device has been connected 2015-03-04 10:00:56.440|1623151191|I|Creating Detection Manager 2015-03-04 10:00:56.456|1623151191|I|Creating Calibration Manager 2015-03-04 10:00:56.456|1623151191|I|Validating number of camera devices 2015-03-04 10:00:56.456|1623151191|I|Validating config chosen device 2015-03-04 10:01:04.744|2025772507|I|New connection detected [176093691904] 2015-03-04 10:01:05.451|483119755|I|The device stream has started 2015-03-04 10:01:05.451|2025772507|I|Tracker started 2015-03-04 10:01:05.451|2025772507|I|Creating new connection [176093691904] 2015-03-04 10:01:35.442|483119755|W|The device stream has paused 2015-03-04 10:01:36.441|483119755|E|The device stream has stopped

Intel NUC D54250WYKH:

Code: Select all: 2015-03-04 10:15:37.018|2200828448|I|Creating new log file 2015-03-04 10:15:37.018|2200828448|I|Initializing environment 2015-03-04 10:15:37.018|2200828448|I|Detecting primary screen 2015-03-04 10:15:37.018|2200828448|I|Register control handler 2015-03-04 10:15:37.018|2200828448|I|Initializing config system 2015-03-04 10:15:37.018|2200828448|I|TCP port: 6555 2015-03-04 10:15:37.018|2200828448|I|Connections: local only 2015-03-04 10:15:37.018|2200828448|I|Framerate: 30 2015-03-04 10:15:37.034|2200828448|I|Initializing the Eye Tribe Server (v0.9.49) 2015-03-04 10:15:37.034|2200828448|I|Initializing network 2015-03-04 10:15:37.034|2200828448|I|Initializing dispatcher 2015-03-04 10:15:37.034|2200828448|I|Initializing Network 2015-03-04 10:15:37.034|2200828448|I|Setting network connection port 2015-03-04 10:15:37.034|2200828448|I|Setting max network connections 2015-03-04 10:15:37.034|2200828448|I|Setting connection timeout 2015-03-04 10:15:37.034|2200828448|I|Starting Network 2015-03-04 10:15:37.034|2200828448|I|Checking for running instances 2015-03-04 10:15:37.034|2200828448|I|Creating Tracker Manager 2015-03-04 10:15:37.034|2200828448|I|Creating Camera Manager 2015-03-04 10:15:37.034|2200828448|I|Initializing COM library 2015-03-04 10:15:37.034|2200828448|I|Initialized COM library 2015-03-04 10:15:37.034|2200828448|I|Starting Device Monitor 2015-03-04 10:15:37.059|3444406496|I|Video capturing device Found: Intel(R) RealSense(TM) 3D Camera Virtual Driver 2015-03-04 10:15:37.059|3444406496|I|Video capturing device Found: TheEyeTribe 2015-03-04 10:15:37.064|3444406496|I|Registering the device 2015-03-04 10:15:37.064|3444406496|I|Device registered 2015-03-04 10:15:37.064|3444406496|I|Validating camera device 2015-03-04 10:15:37.064|3444406496|I|Initializing tracker device 2015-03-04 10:15:37.064|3444406496|I|Starting Direct Show device 2015-03-04 10:15:37.067|3444406496|I|Building Direct Show render graph 2015-03-04 10:15:37.098|3444406496|I|Setting up device properties 2015-03-04 10:15:37.098|3444406496|I|Setting chosen video format 2015-03-04 10:15:37.098|3444406496|I|Validate camera firmware 2015-03-04 10:15:37.098|3444406496|I|Eye Tribe Tracker firmware revision is 293 2015-03-04 10:15:37.098|3444406496|I|Validate USB3 host 2015-03-04 10:15:37.098|3444406496|I|Validate camera device stream 2015-03-04 10:15:39.204|3444406496|I|The Eye Tribe Tracker stands ready 2015-03-04 10:15:39.204|3444406496|I|The tracker device has been connected 2015-03-04 10:15:39.204|2200828448|I|Creating Detection Manager 2015-03-04 10:15:39.235|2200828448|I|Creating Calibration Manager 2015-03-04 10:15:39.235|2200828448|I|Validating number of camera devices 2015-03-04 10:15:39.235|2200828448|I|Validating config chosen device 2015-03-04 10:15:43.339|3627300331|I|New connection detected [176093691904] 2015-03-04 10:15:44.245|3444406496|I|The device stream has started 2015-03-04 10:15:44.245|3627300331|I|Tracker started 2015-03-04 10:15:44.245|3627300331|I|Creating new connection [176093691904] 2015-03-04 10:16:07.238|3444406496|W|The device stream has paused 2015-03-04 10:16:08.238|3444406496|E|The device stream has stopped

Surface Pro 2:

Code: Select all: 2015-03-04 14:26:24.743|3926375035|I|Creating new log file 2015-03-04 14:26:24.743|3926375035|I|Initializing environment 2015-03-04 14:26:24.743|3926375035|I|Detecting primary screen 2015-03-04 14:26:24.747|3926375035|I|Register control handler 2015-03-04 14:26:24.747|3926375035|I|Initializing config system 2015-03-04 14:26:24.747|3926375035|I|TCP port: 6555 2015-03-04 14:26:24.747|3926375035|I|Connections: local only 2015-03-04 14:26:24.747|3926375035|I|Framerate: 30 2015-03-04 14:26:24.759|3926375035|I|Initializing the Eye Tribe Server (v0.9.49) 2015-03-04 14:26:24.759|3926375035|I|Initializing network 2015-03-04 14:26:24.763|3926375035|I|Initializing dispatcher 2015-03-04 14:26:24.763|3926375035|I|Initializing Network 2015-03-04 14:26:24.763|3926375035|I|Setting network connection port 2015-03-04 14:26:24.763|3926375035|I|Setting max network connections 2015-03-04 14:26:24.763|3926375035|I|Setting connection timeout 2015-03-04 14:26:24.763|3926375035|I|Starting Network 2015-03-04 14:26:24.763|3926375035|I|Checking for running instances 2015-03-04 14:26:24.763|3926375035|I|Creating Tracker Manager 2015-03-04 14:26:24.763|3926375035|I|Creating Camera Manager 2015-03-04 14:26:24.763|3926375035|I|Initializing COM library 2015-03-04 14:26:24.767|3926375035|I|Initialized COM library 2015-03-04 14:26:24.767|3926375035|I|Starting Device Monitor 2015-03-04 14:26:24.799|3042749877|I|Video capturing device Found: Microsoft LifeCam Front 2015-03-04 14:26:24.803|3042749877|I|Video capturing device Found: Microsoft LifeCam Rear 2015-03-04 14:26:24.803|3042749877|I|Video capturing device Found: TheEyeTribe 2015-03-04 14:26:24.859|3042749877|I|Registering the device 2015-03-04 14:26:24.859|3042749877|I|Device registered 2015-03-04 14:26:24.859|3042749877|I|Video capturing device Found: PS3Eye Camera 2015-03-04 14:26:24.859|3042749877|I|Validating camera device 2015-03-04 14:26:24.859|3042749877|I|Initializing tracker device 2015-03-04 14:26:24.859|3042749877|I|Starting Direct Show device 2015-03-04 14:26:24.895|3042749877|I|Building Direct Show render graph 2015-03-04 14:26:24.939|3042749877|I|Setting up device properties 2015-03-04 14:26:24.947|3042749877|I|Setting chosen video format 2015-03-04 14:26:24.947|3042749877|I|Validate camera firmware 2015-03-04 14:26:24.951|3042749877|I|Eye Tribe Tracker firmware revision is 293 2015-03-04 14:26:24.951|3042749877|I|Validate USB3 host 2015-03-04 14:26:24.951|3042749877|I|Validate camera device stream 2015-03-04 14:26:26.649|3042749877|I|The Eye Tribe Tracker stands ready 2015-03-04 14:26:26.649|3042749877|I|The tracker device has been connected 2015-03-04 14:26:26.649|3926375035|I|Creating Detection Manager 2015-03-04 14:26:26.685|3926375035|I|Creating Calibration Manager 2015-03-04 14:26:26.685|3926375035|I|Validating number of camera devices 2015-03-04 14:26:26.685|3926375035|I|Validating config chosen device 2015-03-04 14:26:35.673|3042749877|I|Stopping Direct Show device 2015-03-04 14:26:35.785|3042749877|W|The Eye Tribe Tracker has been disconnected, waiting for connection 2015-03-04 14:26:35.841|2973421810|I|New connection detected [176093691904] 2015-03-04 14:26:35.841|2973421810|E|Could not start tracker 2015-03-04 14:26:35.841|2973421810|I|Creating new connection [176093691904] 2015-03-04 14:26:36.664|3042749877|I|Validating camera device 2015-03-04 14:26:36.664|3042749877|I|Initializing tracker device 2015-03-04 14:26:36.664|3042749877|I|Starting Direct Show device 2015-03-04 14:26:36.675|3042749877|I|Building Direct Show render graph 2015-03-04 14:26:36.786|3042749877|I|Setting up device properties 2015-03-04 14:26:36.797|3042749877|I|Setting chosen video format 2015-03-04 14:26:36.803|3042749877|I|Validate camera firmware 2015-03-04 14:26:36.804|3042749877|I|Eye Tribe Tracker firmware revision is 293 2015-03-04 14:26:36.816|3042749877|I|Validate USB3 host 2015-03-04 14:26:36.816|3042749877|I|Validate camera device stream 2015-03-04 14:26:37.246|3042749877|I|The Eye Tribe Tracker stands ready 2015-03-04 14:26:37.255|3042749877|I|The device stream has started 2015-03-04 14:26:37.255|3042749877|I|Tracker started 2015-03-04 14:26:37.255|3042749877|I|The tracker device has been connected 2015-03-04 14:27:41.622|3042749877|W|The device stream has paused 2015-03-04 14:27:42.622|3042749877|E|The device stream has stopped

Re: "The device stream has stopped" lockup across computers

Posted: 04 Mar 2015, 23:18

by Martin

Sorry to hear about your troubles.

Some of the platforms mentioned are unexpected, we've been running countless hours of demo on the Surface Pro 2.

I would be curious to know what would happen if you re-flashed or updated the firmware. I have sent you a PM with beta version of our flasher tool. Seems to do wonders on stream-stopped issues on Windows (on the limited set we've tested so far).

It's beta - so not without hiccups, computer skills helps (i.e windows device manager).

Let me know.

Re: "The device stream has stopped" lockup across computers

Posted: 04 Mar 2015, 23:23

by Joe G

Thanks for the quick reply, Martin! I'll try this and report back.

Re: "The device stream has stopped" lockup across computers

Posted: 04 Mar 2015, 23:49

by Martin

No worries, let me know on this thread.

Re: "The device stream has stopped" lockup across computers

Posted: 12 Mar 2015, 18:49

by TETiris

Martin,
I am having the same issue with my Microsoft Surface Pro (64-bit) running Windows 8.1 Pro O/S. TET stops working every 3 minutes or so

, but the LED lights stay on on the tracker. (Note that I leave the TET UI running in the background as I connect to the server via my own program at the same time.)

Is there a workaround for this (other than trying out the beta firmware)? Thanks.

--
Following is what I typically get a the last lines in the log file--
2015-03-12 12:35:24.146|3672429009|I|Eye Tribe Tracker firmware revision is 203
2015-03-12 12:35:24.148|3672429009|I|Validate USB3 host
2015-03-12 12:35:24.148|3672429009|I|Validate camera device stream
2015-03-12 12:35:24.580|3672429009|I|The device stream has started
2015-03-12 12:35:24.580|3672429009|I|The Eye Tribe Tracker stands ready
2015-03-12 12:35:24.580|3672429009|I|The tracker device has been connected
2015-03-12 12:35:25.104|3672429009|I|The device stream has resumed
2015-03-12 12:37:27.060|3672429009|W|The device stream has paused
2015-03-12 12:37:28.060|3672429009|E|The device stream has stopped

Re: "The device stream has stopped" lockup across computers

Posted: 12 Mar 2015, 19:50

by Martin

If you can wait a day or two we will release version 0.9.56 which could improve the situation. Otherwise checking/updating drivers for the USB controller can help, also disabling power-saving state on the USB is a hot-tip. This issue seems to occur for different reasons so it's difficult to provide one solution to solve it.

Re: "The device stream has stopped" lockup across computers

Posted: 12 Mar 2015, 21:41

by TETiris

Martin,
My Surface Pro is up-to-date on all updates so I am assuming it has the latest USB drivers.
I tried disabling the USB power management and that did not help either.

One thing I forgot to mention is that even calibration done via the TET UI fails occasionally with the "Device stream stopped" message in the log file.

The TET UI just hangs after that.

Any help will be appreciated. Thanks!

Re: "The device stream has stopped" lockup across computers

Posted: 13 Mar 2015, 17:17

by Martin

Could you please uninstall current and try the new 0.9.56 to see if that helps.