The Eye Tribe

Cannot start EyeTribe UI when the second monitor is connected. No matter if it duplicates/extends/substitutes the primary monitor. In all the cases EyeTribe UI cannot start with the following error:

Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: eyetribeuiwin.exe
Problem Signature 02: 0.9.28.0
Problem Signature 03: 530b6138
Problem Signature 04: PresentationFramework
Problem Signature 05: 3.0.0.0
Problem Signature 06: 5167b4d1
Problem Signature 07: 6263
Problem Signature 08: e1
Problem Signature 09: System.Windows.Markup.XamlParse
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1049

Any ideas, please?

Hi MastaLomaster,

Could be that the software has issues with detecting the secondary screen information. Could you please tell me what version of Windows you are using and the brand/model of your 2nd screen.

Tried with several monitors, will list all of them tomorrow
PC: Windows 7 Pro ServicePack 1 64-bit
Dell Precision M4600
Video: NVIDIA Quadro 2000M

Monitors that I tried:
Acer AL2023W
Dell 1704FPT
Dell 2213T

Thanks for posting the configurations. I've created a bug report for this issue.

At the moment we have not been able to recreate the bug. So far testing has involved Windows 7 64 bit Ultimate and Windows 8 on Nvidia Geforce (210, 230, 770) and ATI Radeon 5850 combined with displays from Samsung (S27A850T, S24C650), Dell (U2713HM, U2412M).

Investigating a different approach to accessing screen information, will send you a version to test once completed.