MBP Retina 2012, EyeTribe device is not recognized

[e.braginets]

Helllo,
having problem with connecting eye tribe device to my MacBookPro
Computer just doesn't see it.

This device was working on Windows, but not on MacBook (late 2012, OSX Yosemite).
Is there any way to fix that?

[Martin]

Hello,

The images doesn't show correctly here, do you have links for them?

[e.braginets]

May bad, updated links.

[e.braginets]

also posting logs

Code: Select all

2016-01-04 20:38:57.271|642736659361634589|I|Creating new log file
2016-01-04 20:38:57.271|642736659361634589|I|Initializing environment
2016-01-04 20:38:57.271|642736659361634589|I|OS X version 10.10.5
2016-01-04 20:38:57.271|642736659361634589|I|Detecting primary screen
2016-01-04 20:38:57.302|642736659361634589|I|Initializing config system
2016-01-04 20:38:57.302|642736659361634589|I|TCP port: 6555
2016-01-04 20:38:57.302|642736659361634589|I|Connections: local only
2016-01-04 20:38:57.302|642736659361634589|I|Framerate: 30
2016-01-04 20:38:57.302|642736659361634589|I|Initializing the Eye Tribe Server (v0.9.56)
2016-01-04 20:38:57.302|642736659361634589|I|Initializing network
2016-01-04 20:38:57.302|642736659361634589|I|Initializing dispatcher
2016-01-04 20:38:57.302|642736659361634589|I|Initializing Network
2016-01-04 20:38:57.302|642736659361634589|I|Setting network connection port
2016-01-04 20:38:57.302|642736659361634589|I|Setting max network connections
2016-01-04 20:38:57.302|642736659361634589|I|Setting connection timeout
2016-01-04 20:38:57.302|642736659361634589|I|Starting Network
2016-01-04 20:38:57.302|642736659361634589|I|Checking for running instances
2016-01-04 20:38:57.303|642736659361634589|I|Creating Tracker Manager
2016-01-04 20:38:57.303|642736659361634589|I|Creating Camera Manager
2016-01-04 20:38:57.408|642736659361634589|I|Starting Device Monitor
2016-01-04 20:38:57.867|8171096063006288721|I|Video capturing device Found: FaceTime HD Camera (Built-in)
2016-01-04 20:38:58.410|642736659361634589|I|Creating Detection Manager
2016-01-04 20:38:58.423|642736659361634589|I|Creating Calibration Manager
2016-01-04 20:38:58.423|642736659361634589|I|Validating number of camera devices
2016-01-04 20:38:58.423|642736659361634589|W|Waiting for the tracker device to be connected
2016-01-04 20:39:10.754|17126841233187577594|I|New connection detected [934905602048]
2016-01-04 20:39:10.754|17126841233187577594|E|Could not start tracker
2016-01-04 20:39:10.754|17126841233187577594|I|Creating new connection [934905602048]
2016-01-04 20:39:59.852|17126841233187577594|I|Connection removed [934905602048]
2016-01-04 20:39:59.852|17126841233187577594|I|Tracker stopped
2016-01-04 20:40:03.286|17126841233187577594|I|New connection detected [939200569344]
2016-01-04 20:40:03.286|17126841233187577594|E|Could not start tracker
2016-01-04 20:40:03.287|17126841233187577594|I|Creating new connection [939200569344]
2016-01-04 20:41:34.374|17126841233187577594|I|Connection removed [939200569344]
2016-01-04 20:41:34.374|17126841233187577594|I|Tracker stopped
2016-01-04 21:13:26.816|17126841233187577594|I|New connection detected [943495536640]
2016-01-04 21:13:26.816|17126841233187577594|E|Could not start tracker
2016-01-04 21:13:26.816|17126841233187577594|I|Creating new connection [943495536640]
2016-01-04 21:14:10.240|17126841233187577594|I|Connection removed [943495536640]
2016-01-04 21:14:10.240|17126841233187577594|I|Tracker stopped

[Martin]

Will check with support if we've had similar cases. Unfortunately not enough information to diagnose. I've seen a couple of instances where it's reported as a USB 2.0 device but here it doesn't seem to be picked up at all. Is there another Mac around that you could try with?