The Eye Tribe

Hi,
after months of working smoothly the server is now generating the following message:

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**************************************
**   The EYE TRIBE TRACKER Server   **
**************************************
Version: 0.9.56

Settings applied:
TCP port: 6555
Connections: local only
Framerate: 60

[12:55:59.379] INF: Initializing the Eye Tribe Server
[12:55:59.777] INF: Eye Tribe Tracker firmware revision is 0
[12:55:59.782] ERR: The Eye Tribe Tracker firmware revision is no longer suporte
d!
       Please upgrade to revision 202

The tracker device has been connected but is not working
[12:56:00.409] INF: Default calibration profile loaded!


Here is my system information (sorry, in German):

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Betriebssystemname   Microsoft Windows 7 Enterprise
Version   6.1.7601 Service Pack 1 Build 7601
Zusätzliche Betriebssystembeschreibung    Nicht verfügbar
Betriebssystemhersteller   Microsoft Corporation
Systemname   3D-ANIMATION-2
Systemhersteller   System manufacturer
Systemmodell   System Product Name
Systemtyp   x64-basierter PC
Prozessor   Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz, 3201 MHz, 6 Kern(e), 12 logische(r) Prozessor(en)
BIOS-Version/-Datum   American Megatrends Inc. 3305, 25.12.2012
SMBIOS-Version   2.7
Windows-Verzeichnis   C:\Windows
Systemverzeichnis   C:\Windows\system32
Startgerät   \Device\HarddiskVolume2
Gebietsschema   Deutschland
Hardwareabstraktionsebene   Version = "6.1.7601.17514"
Benutzername   3D-ANIMATION-2\Digo
Zeitzone   Mitteleuropäische Sommerzeit
Installierter physikalischer Speicher (RAM)   16,0 GB
Gesamter realer Speicher   15,9 GB
Verfügbarer realer Speicher   12,0 GB
Gesamter virtueller Speicher   31,9 GB
Verfügbarer virtueller Speicher   27,5 GB
Größe der Auslagerungsdatei   15,9 GB
Auslagerungsdatei   D:\pagefile.sys


And here is the usb info:

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ASMedia XHCI Controller   PCI\VEN_1B21&DEV_1042&SUBSYS_84881043&REV_00\4&65AA486&0&00E3
ASMedia XHCI Controller   PCI\VEN_1B21&DEV_1042&SUBSYS_84881043&REV_00\4&18D41C3A&0&00E1
Intel(R) C600/X79 series chipset USB2 Enhanced Host Controller #1 - 1D26   PCI\VEN_8086&DEV_1D26&SUBSYS_84EF1043&REV_06\3&11583659&0&E8
Intel(R) C600/X79 series chipset USB2 Enhanced Host Controller #2 - 1D2D   PCI\VEN_8086&DEV_1D2D&SUBSYS_84EF1043&REV_06\3&11583659&0&D0


Any idea?

Thanks,
Digo

Hi Digo,

Not sure why this occurs, it's a generic error where the server finds the device but cannot read information from it. This can occur due to several reasons, most common is troublesome USB drivers but as you say it has been working for a long time so unless the drivers changed it should not be the case. Other candidates are faulty cable/connector or corrupt device firmware.

I've sent you download links for previous version (0.9.49 & 0.9.51) and a firmware updater.

If this does not help it would be interesting to know if the same issue occurs on another computer.

If the problem remains please contact Rasmus at support@theeyetribe.com to get RMA details.