When I turned on my computer, the system tray said “USB device not recognized”.
In the previous couple times that it said “USB device not recognized”, the Eye Tribe Server said “ERR: The Eye Tribe Tracker must be connected to a USB 3 host!”.
I’m getting a new error message this time: “ERR: The Eye Tribe Tracker cannot stream data! – Verify that the USB host is working properly, and that the device is not already in use.”.
I tried the following suggestion from a previous 03 Jun 2014 thread about the “must be connected to a USB 3 host” error: viewtopic.php?f=9&t=221
Martin wrote:Could you please try to open up the Device Manager, under Imaging Devices, right click on TheEyeTribe and select Uninstall. Then reconnect the device and let Windows install the device automatically. Does that help?
It started working again after uninstalling in the Device Manager, restarting the computer (necessary?), unplugging, and then reconnecting the device.
Log file from AppData:
2014-06-18 13:05:52.272|2944809476|I|Creating new log file
2014-06-18 13:05:52.273|2944809476|I|Initializing environment
2014-06-18 13:05:52.273|2944809476|I|Detecting primary screen
2014-06-18 13:05:52.303|2944809476|I|Register control handler
2014-06-18 13:05:52.303|2944809476|I|Initializing config system
2014-06-18 13:05:52.303|2944809476|I|Trying to load obsolete config file
2014-06-18 13:05:52.316|2944809476|I|Config file loaded and applied
2014-06-18 13:05:52.316|2944809476|I|TCP port: 6555
2014-06-18 13:05:52.316|2944809476|I|Connections: local only
2014-06-18 13:05:52.316|2944809476|I|Framerate: 30
2014-06-18 13:05:52.319|2944809476|I|Initializing Eye Tribe Server (v0.9.36)
2014-06-18 13:05:52.321|2944809476|I|Creating Tracker Manager
2014-06-18 13:05:52.345|2944809476|I|Creating Camera Manager
2014-06-18 13:05:52.345|2944809476|I|Initializing COM library
2014-06-18 13:05:52.346|2944809476|I|Initialized COM library
2014-06-18 13:05:52.396|2944809476|I|Video capturing device Found: Microsoft LifeCam VX-6000
2014-06-18 13:05:52.397|2944809476|I|Video capturing device Found: TheEyeTribe
2014-06-18 13:05:52.583|2944809476|I|Registering the device
2014-06-18 13:05:52.583|2944809476|I|Device registered
2014-06-18 13:05:52.583|2944809476|I|Starting Device Monitor
2014-06-18 13:05:52.583|2944809476|I|Creating Detection Manager
2014-06-18 13:05:52.622|2944809476|I|Creating Calibration Manager
2014-06-18 13:05:52.633|2944809476|I|Initializing dispatcher
2014-06-18 13:05:52.633|2944809476|I|Initializing Network
2014-06-18 13:05:52.633|2944809476|I|Setting network connection port
2014-06-18 13:05:52.633|2944809476|I|Setting max network connections
2014-06-18 13:05:52.633|2944809476|I|Setting connection timeout
2014-06-18 13:05:52.633|2944809476|I|Starting Network
2014-06-18 13:05:52.633|2944809476|I|Checking for running instances
2014-06-18 13:05:52.966|2944809476|I|Validating number of camera devices
2014-06-18 13:05:52.966|2944809476|I|Validating config chosen device
2014-06-18 13:05:52.966|2944809476|I|Validating camera device
2014-06-18 13:05:52.966|2944809476|I|Initializing tracker device
2014-06-18 13:05:52.966|2944809476|I|Starting Direct Show device
2014-06-18 13:05:53.172|2944809476|I|Building Direct Show render graph
2014-06-18 13:05:53.329|2944809476|I|Setting up DShow properties
2014-06-18 13:05:53.354|2944809476|I|Setting chosen video format
2014-06-18 13:05:53.363|2944809476|I|Validate camera firmware
2014-06-18 13:05:53.365|2944809476|I|Eye Tribe Tracker firmware revision is 203
2014-06-18 13:05:53.367|2944809476|I|Validate USB3 host
2014-06-18 13:05:53.367|2944809476|I|Validate camera device stream
2014-06-18 13:05:54.725|2944809476|E|The Eye Tribe Tracker cannot stream data
2014-06-18 13:05:54.751|2944809476|E|The Eye Tribe Tracker is not working
