The Eye Tribe

I got an error while installing v0.9.33.

Previous installation is working succesfully but 9.33 is not .


Error Log :

[09B4:2D44][2014-04-13T18:20:08]i001: Burn v3.8.1128.0, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\Emrah\Downloads\TheEyeTribeSDK-0.9.33-x86.exe, cmdline: ''
[09B4:2D44][2014-04-13T18:20:08]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]\EyeTribe\Client\EyeTribeUIWin.exe'
[09B4:2D44][2014-04-13T18:20:08]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Emrah\AppData\Local\Temp\The_Eye_Tribe_SDK_20140413182008.log'
[09B4:2D44][2014-04-13T18:20:08]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Emrah\Downloads\TheEyeTribeSDK-0.9.33-x86.exe'
[09B4:2D44][2014-04-13T18:20:08]i000: Setting string variable 'WixBundleName' to value 'The Eye Tribe SDK'
[09B4:2D44][2014-04-13T18:20:08]i100: Detect begin, 2 packages
[09B4:2D44][2014-04-13T18:20:08]i101: Detected package: EYETRIBE_CLIENT_MSI, state: Absent, cached: None
[09B4:2D44][2014-04-13T18:20:08]i101: Detected package: EYETRIBE_MSI, state: Absent, cached: None
[09B4:2D44][2014-04-13T18:20:08]i199: Detect complete, result: 0x0
[09B4:2DC8][2014-04-13T18:20:10]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[09B4:2D44][2014-04-13T18:20:10]i200: Plan begin, 2 packages, action: Install
[09B4:2D44][2014-04-13T18:20:10]i000: Setting string variable 'WixBundleRollbackLog_EYETRIBE_CLIENT_MSI' to value 'C:\Users\Emrah\AppData\Local\Temp\The_Eye_Tribe_SDK_20140413182008_0_EYETRIBE_CLIENT_MSI_rollback.log'
[09B4:2D44][2014-04-13T18:20:10]i000: Setting string variable 'WixBundleLog_EYETRIBE_CLIENT_MSI' to value 'C:\Users\Emrah\AppData\Local\Temp\The_Eye_Tribe_SDK_20140413182008_0_EYETRIBE_CLIENT_MSI.log'
[09B4:2D44][2014-04-13T18:20:10]i000: Setting string variable 'WixBundleRollbackLog_EYETRIBE_MSI' to value 'C:\Users\Emrah\AppData\Local\Temp\The_Eye_Tribe_SDK_20140413182008_1_EYETRIBE_MSI_rollback.log'
[09B4:2D44][2014-04-13T18:20:10]i000: Setting string variable 'WixBundleLog_EYETRIBE_MSI' to value 'C:\Users\Emrah\AppData\Local\Temp\The_Eye_Tribe_SDK_20140413182008_1_EYETRIBE_MSI.log'
[09B4:2D44][2014-04-13T18:20:10]i201: Planned package: EYETRIBE_CLIENT_MSI, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[09B4:2D44][2014-04-13T18:20:10]i201: Planned package: EYETRIBE_MSI, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[09B4:2D44][2014-04-13T18:20:10]i299: Plan complete, result: 0x0
[09B4:2D44][2014-04-13T18:20:10]i300: Apply begin
[09B4:2D44][2014-04-13T18:20:28]e000: Error 0x800700e8: Failed to wait for child to connect to pipe.
[09B4:2D44][2014-04-13T18:20:28]e000: Error 0x800700e8: Failed to connect to elevated child process.
[09B4:2D44][2014-04-13T18:20:28]e000: Error 0x800700e8: Failed to actually elevate.
[09B4:2D44][2014-04-13T18:20:28]e000: Error 0x800700e8: Failed to elevate.
[09B4:2D44][2014-04-13T18:20:29]i399: Apply complete, result: 0x800700e8, restart: None, ba requested restart: No

Hi Emrah,

Thanks for the bug report. I've created a ticket for this issue and hope to have it resolved soon.

Hi Emrah,

Try to remove the previous version of EyeTribe SDK from you computer and install 0.9.33. again.
Let us know if it works.

/Henrik

Henrik wrote:Hi Emrah,

Try to remove the previous version of EyeTribe SDK from you computer and install 0.9.33. again.
Let us know if it works.

/Henrik

Hi Henrik,
I got the same error

Emrah, I am still investigating your issue.

After uninstalling EyeTribe SDK can you please open 'regedit' and search for 'EyeTribe'.
What do you see?

Henrik wrote:Emrah, I am still investigating your issue.

After uninstalling EyeTribe SDK can you please open 'regedit' and search for 'EyeTribe'.
What do you see?

Hi Henrik,

I saw below lines in my regedit. I am going to delete everything and try to install again.

HKEY_CURRENT_USER\Software\Microsoft\IntelliPoint\AppSpecific\EyeTribe.exe
HKEY_CURRENT_USER\Software\Microsoft\IntelliPoint\AppSpecific\EyeTribeUIWin.exe
HKEY_CURRENT_USER\Software\Microsoft\IntelliPoint\AppSpecific\TheEyeTribeSDK-0.9.26-x86.exe
HKEY_CURRENT_USER\Software\Microsoft\IntelliPoint\AppSpecific\TheEyeTribeSDK-0.9.31-x86.exe
HKEY_CURRENT_USER\Software\Microsoft\IntelliPoint\AppSpecific\TheEyeTribeSDK-0.9.33-x86 (1).exe
HKEY_CURRENT_USER\Software\Microsoft\IntelliPoint\AppSpecific\TheEyeTribeSDK-0.9.33-x86.exe


HKEY_CURRENT_USER\Software\Microsoft\IntelliType Pro\AppSpecific\EyeTribe.exe
HKEY_CURRENT_USER\Software\Microsoft\IntelliType Pro\AppSpecific\EyeTribeUIWin.exe
HKEY_CURRENT_USER\Software\Microsoft\IntelliPoint Pro\AppSpecific\TheEyeTribeSDK-0.9.26-x86.exe
HKEY_CURRENT_USER\Software\Microsoft\IntelliPoint Pro\AppSpecific\TheEyeTribeSDK-0.9.31-x86.exe
HKEY_CURRENT_USER\Software\Microsoft\IntelliPoint Pro\AppSpecific\TheEyeTribeSDK-0.9.33-x86 (1).exe
HKEY_CURRENT_USER\Software\Microsoft\IntelliPoint Pro\AppSpecific\TheEyeTribeSDK-0.9.33-x86.exe

and some others...

I deleted everything in my RegEdit than I insstalled the last version successfully.

Thanks Henrik.

Hi Emrah,

Good to hear, I'll let Henrik know that we've resolved this.