The Eye Tribe • View topic - Server crashes upon startup

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Re: Server crashes upon startup

Posted: 14 Jul 2014, 04:14

by golan

Yes, I am running Windows 8.1 Pro(64) on a Retina MacBook Pro.
I'm running Windows via Parallels, however -- not Bootcamp -- so I'll have to figure out where to get those drivers.

The Server claims that my EyeTribe firmware is out-of-date. Is this a false side-effect of having the wrong USB drivers?

Re: Server crashes upon startup

Posted: 14 Jul 2014, 23:22

by weibel

Hi Martin and team,

Seems I'm encountering the same issues others are reporting. My log shows the same crash after 'Starting Direct Show device'

Any chance the fix for this will be released soon? Or I could get the pre-release version PM'ed to me? Thanks! I'm running on a standard win7 machine, reinstalled my USB 3.0 drivers as well.

2014-07-14 14:07:10.102|2028689897|I|Creating new log file
2014-07-14 14:07:10.102|2028689897|I|Initializing environment
2014-07-14 14:07:10.102|2028689897|I|Detecting primary screen
2014-07-14 14:07:10.115|2028689897|I|Register control handler
2014-07-14 14:07:10.115|2028689897|I|Initializing config system
2014-07-14 14:07:10.115|2028689897|I|Trying to load obsolete config file
2014-07-14 14:07:10.115|2028689897|W|Config file "C:\Users\USER\AppData\Local\EyeTribe/EyeTribe.cfg" doesn't exist!
2014-07-14 14:07:10.115|2028689897|I|TCP port: 6555
2014-07-14 14:07:10.116|2028689897|I|Connections: local only
2014-07-14 14:07:10.116|2028689897|I|Framerate: 30
2014-07-14 14:07:10.130|2028689897|I|Initializing Eye Tribe Server (v0.9.36)
2014-07-14 14:07:10.136|2028689897|I|Creating Tracker Manager
2014-07-14 14:07:10.136|2028689897|I|Creating Camera Manager
2014-07-14 14:07:10.136|2028689897|I|Initializing COM library
2014-07-14 14:07:10.137|2028689897|I|Initialized COM library
2014-07-14 14:07:10.176|2028689897|I|Video capturing device Found: Camera Plus (VGA Resolution Maximum)
2014-07-14 14:07:10.177|2028689897|I|Video capturing device Found: Integrated Camera
2014-07-14 14:07:10.178|2028689897|I|Video capturing device Found: TheEyeTribe
2014-07-14 14:07:10.201|2028689897|I|Registering the device
2014-07-14 14:07:10.201|2028689897|I|Device registered
2014-07-14 14:07:10.201|2028689897|I|Starting Device Monitor
2014-07-14 14:07:10.202|2028689897|I|Creating Detection Manager
2014-07-14 14:07:10.225|2028689897|I|Creating Calibration Manager
2014-07-14 14:07:10.225|2028689897|I|Initializing dispatcher
2014-07-14 14:07:10.225|2028689897|I|Initializing Network
2014-07-14 14:07:10.225|2028689897|I|Setting network connection port
2014-07-14 14:07:10.225|2028689897|I|Setting max network connections
2014-07-14 14:07:10.225|2028689897|I|Setting connection timeout
2014-07-14 14:07:10.225|2028689897|I|Starting Network
2014-07-14 14:07:10.225|2028689897|I|Checking for running instances
2014-07-14 14:07:10.567|2028689897|I|Validating number of camera devices
2014-07-14 14:07:10.567|2028689897|I|Validating config chosen device
2014-07-14 14:07:10.567|2028689897|I|Validating camera device
2014-07-14 14:07:10.567|2028689897|I|Initializing tracker device
2014-07-14 14:07:10.567|2028689897|I|Starting Direct Show device

Re: Server crashes upon startup

Posted: 15 Jul 2014, 22:22

by Martin

golan@andrew.cmu.edu wrote:Yes, I am running Windows 8.1 Pro(64) on a Retina MacBook Pro.
I'm running Windows via Parallels, however -- not Bootcamp -- so I'll have to figure out where to get those drivers.

The Server claims that my EyeTribe firmware is out-of-date. Is this a false side-effect of having the wrong USB drivers?

Hi Golan,

Not entirely sure about the compatibility when accessing the device through a virtual machine. I know it is possible because I've seen a Youtube video doing so. The firmware out-of-date message is a side effect of not being able to fully read out the device properties.

Re: Server crashes upon startup

Posted: 15 Jul 2014, 22:25

by Martin

weibel wrote:Hi Martin and team,

Seems I'm encountering the same issues others are reporting. My log shows the same crash after 'Starting Direct Show device'

Any chance the fix for this will be released soon? Or I could get the pre-release version PM'ed to me? Thanks! I'm running on a standard win7 machine, reinstalled my USB 3.0 drivers as well.

Hi Weibel,

I've sent you a download link for the release candidate for 0.9.39, not sure if it will fix the issue you have but worth a try.

The next release has been delayed slightly due to the summer holidays. It contains a few bug fixes that I am eager to get out so it is first priority once we resume full operation again.

Re: Server crashes upon startup

Posted: 15 Jul 2014, 23:48

by weibel

Martin, it seems whatever changes and bugfixes were incorporated into version 0.9.39 did the trick as I can now run the server without crashing and actually get data from the sensor now.

Re: Server crashes upon startup

Posted: 16 Jul 2014, 03:03

by Martin

weibel wrote:Martin, it seems whatever changes and bugfixes were incorporated into version 0.9.39 did the trick as I can now run the server without crashing and actually get data from the sensor now.

Awesome