Hi everyone,
I post this topic because of a device problem. I've been using the
eyeTribe device for weeks and all worked fine.
But, yesterday morning, several problems occured that made the device
unusable.
The problem began with a message telling the firmwall had to be
updated. So, we went on the site, dowloaded the firmwall again and
repaired the installed one.
After that, a new problem occured in these terms : "ERR : The EyeTribe
Tracker must be connected to a USB 3.0 host !". In fact, even though
the cable was connected to a usb 3.0 port, the device was recognised
to be connected to a usb 2.0 port.
We tried to unplug it an plug it again (several times) but it changed nothing.
I then thought it could be a problem of usb 3.0 driver but the driver
was already updated.
Do you have an idea of the problem ? Do you think it could be a problem of
device ?
