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[Resolved] No send feedback – “Server stopped”...

Posted: 01 Aug 2014, 09:47

by JeffKang

Couldn’t send feedback – “The Eye Tribe Tracker Server stopped working”, and then “Server is not running”

I was trying to send some feedback data, and I got “The Eye Tribe Tracker Server stopped working”.

Problem signature:
Problem Event Name: APPCRASH
Application Name: EyeTribe.exe
Application Version: 0.9.40.0
Application Timestamp: 53d78933
Fault Module Name: EyeTribe.exe
Fault Module Version: 0.9.40.0
Fault Module Timestamp: 53d78933
Exception Code: 40000015
Exception Offset: 002831fc
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 9dcd
Additional Information 2: 9dcd4aa2d0017bd53ee4762a9c107b9c
Additional Information 3: aaf8
Additional Information 4: aaf874a7b812d8e95aa9758eeec457a8

I then immediately got “Server is not running”.

If I have to paste from a log file, I’m not sure which of the following I go to:

Report.wer
C:\Users\Jeff1\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_EyeTribe.exe_4d4d19f8f92f4f9e309aec1af20d992128897f6_0bb857b6

The_Eye_Tribe_SDK_20140801001506.log
C:\Users\Jeff1\AppData\Local\Temp

The_Eye_Tribe_SDK_20140801001506_1_EYETRIBE_MSI.log
C:\Users\Jeff1\AppData\Local\Temp

The_Eye_Tribe_SDK_20140801001506_0_EYETRIBE_CLIENT_MSI.log
C:\Users\Jeff1\AppData\Local\Temp

I tried sending feedback 3 times, and the server crashed each time.

Thanks.

Re: No send feedback – “Server stopped” then “Server not run

Posted: 01 Aug 2014, 14:00

by Martin

Ouch, that should NOT happen. I've created a bug report for this issue.

Could you please copy&past the content of the log located in
C:\Users\YOURUSERNAME\AppData\Local\EyeTribe\Logs

Re: No send feedback – “Server stopped” then “Server not run

Posted: 01 Aug 2014, 23:12

by JeffKang

Code: Select all: 2014-08-01 01:52:07.233|2739947935|I|Creating new log file 2014-08-01 01:52:07.243|2739947935|I|Initializing environment 2014-08-01 01:52:07.243|2739947935|I|Detecting primary screen 2014-08-01 01:52:07.273|2739947935|I|Register control handler 2014-08-01 01:52:07.273|2739947935|I|Initializing config system 2014-08-01 01:52:07.274|2739947935|I|TCP port: 6555 2014-08-01 01:52:07.274|2739947935|I|Connections: local only 2014-08-01 01:52:07.274|2739947935|I|Framerate: 30 2014-08-01 01:52:07.277|2739947935|I|Initializing the Eye Tribe Server (v0.9.40) 2014-08-01 01:52:07.279|2739947935|I|Creating Tracker Manager 2014-08-01 01:52:07.280|2739947935|I|Creating Camera Manager 2014-08-01 01:52:07.280|2739947935|I|Initializing COM library 2014-08-01 01:52:07.280|2739947935|I|Initialized COM library 2014-08-01 01:52:07.349|2739947935|I|Video capturing device Found: Microsoft LifeCam VX-6000 2014-08-01 01:52:07.349|2739947935|I|Video capturing device Found: TheEyeTribe 2014-08-01 01:52:07.451|2739947935|I|Registering the device 2014-08-01 01:52:07.451|2739947935|I|Device registered 2014-08-01 01:52:07.451|2739947935|I|Starting Device Monitor 2014-08-01 01:52:07.451|2739947935|I|Creating Detection Manager 2014-08-01 01:52:07.489|2739947935|I|Creating Calibration Manager 2014-08-01 01:52:07.492|2739947935|I|Initializing dispatcher 2014-08-01 01:52:07.492|2739947935|I|Initializing Network 2014-08-01 01:52:07.492|2739947935|I|Setting network connection port 2014-08-01 01:52:07.492|2739947935|I|Setting max network connections 2014-08-01 01:52:07.492|2739947935|I|Setting connection timeout 2014-08-01 01:52:07.492|2739947935|I|Starting Network 2014-08-01 01:52:07.492|2739947935|I|Checking for running instances 2014-08-01 01:52:07.825|2739947935|I|Validating number of camera devices 2014-08-01 01:52:07.825|2739947935|I|Validating config chosen device 2014-08-01 01:52:07.825|2739947935|I|Validating camera device 2014-08-01 01:52:07.825|2739947935|I|Initializing tracker device 2014-08-01 01:52:07.825|2739947935|I|Starting Direct Show device 2014-08-01 01:52:08.035|2739947935|I|Building Direct Show render graph 2014-08-01 01:52:08.164|2739947935|I|Setting up device properties 2014-08-01 01:52:08.171|2739947935|I|Setting chosen video format 2014-08-01 01:52:08.180|2739947935|I|Validate camera firmware 2014-08-01 01:52:08.182|2739947935|I|Eye Tribe Tracker firmware revision is 203 2014-08-01 01:52:08.185|2739947935|I|Validate USB3 host 2014-08-01 01:52:08.185|2739947935|I|Validate camera device stream 2014-08-01 01:52:09.912|2739947935|I|The Eye Tribe Tracker stands ready 2014-08-01 01:52:28.724|4163959566|I|New connection detected [176093691904] 2014-08-01 01:52:28.778|4163959566|I|The device stream has started 2014-08-01 01:52:28.778|4163959566|I|Tracker started 2014-08-01 01:52:28.778|4163959566|I|Creating new connection [176093691904] 2014-08-01 02:04:30.264|4163959566|I|Connection removed [176093691904] 2014-08-01 02:04:30.382|4163959566|I|The device stream has stopped 2014-08-01 02:04:30.382|4163959566|I|Tracker stopped 2014-08-01 02:04:36.978|2739947935|I|Stopping Network 2014-08-01 02:04:37.311|2739947935|I|Shutting down Tracker Manager 2014-08-01 02:04:37.311|2739947935|I|Stoppig Device Monitor 2014-08-01 02:04:37.578|2739947935|I|Stopping Direct Show device 2014-08-01 02:04:37.698|2739947935|I|Shutting down Camera Manager 2014-08-01 02:04:37.698|2739947935|I|Uninitializing COM library 2014-08-01 02:04:37.698|2739947935|I|Uninitialized COM library 2014-08-01 02:04:37.698|2739947935|I|Shutting down Detection Manager 2014-08-01 02:04:37.698|2739947935|I|Shutting down Calibration Manager 2014-08-01 02:04:37.699|2739947935|I|Deinitializing dispatcher 2014-08-01 02:04:37.699|2739947935|I|Deinitializing network

There are a few more logs from earlier dates, but this is the latest one.

I’ve noticed that the last couple of logs end with “Deinitializing network”, while earlier ones end with “Creating new connection”.
I think that it’s because I tried sending feedback in the last few times that I started the Eye Tribe server, while in the attempts before those, I was just testing the mouse cursor, and then shutting down the server with no issues.

(I doubt this is related, but I’ve had a couple USB problems in the past.)

Thanks.

Re: No send feedback – “Server stopped” then “Server not run

Posted: 15 Aug 2014, 10:50

by JeffKang

Attempt at sending feedback with 9.41

I don’t know if there was time to check out the “server-fails-when-trying-to-send-feedback” issue, but if it was meant to be fixed (probably not, because I don’t see it in the change log), it’s still hanging around.

However, I think that there’s a change in how the server responds.
Instead of hanging, the eye tracker light turns off, and it says “device not connected”.
After a few seconds, the light comes back, the pupils are detected again, and the animated eyes appear in the Eye Tribe UI.

The log is different.
After “The device stream has stopped”, it says “Resetting the device!”, and the log ends with “The device stream has resumed”.
In the first log, “Tracker stopped” comes after “the device stream has stopped”, and the log ends with “Deinitializing network”.

(I hope that this is the right log that corresponds to that crash):

Code: Select all: 2014-08-14 19:35:52.562|2533893128|I|Creating new log file 2014-08-14 19:35:52.563|2533893128|I|Initializing environment 2014-08-14 19:35:52.563|2533893128|I|Detecting primary screen 2014-08-14 19:35:52.720|2533893128|I|Register control handler 2014-08-14 19:35:52.720|2533893128|I|Initializing config system 2014-08-14 19:35:52.721|2533893128|I|TCP port: 6555 2014-08-14 19:35:52.721|2533893128|I|Connections: local only 2014-08-14 19:35:52.721|2533893128|I|Framerate: 30 2014-08-14 19:35:52.725|2533893128|I|Initializing the Eye Tribe Server (v0.9.41) 2014-08-14 19:35:52.727|2533893128|I|Creating Tracker Manager 2014-08-14 19:35:52.727|2533893128|I|Creating Camera Manager 2014-08-14 19:35:52.727|2533893128|I|Initializing COM library 2014-08-14 19:35:52.728|2533893128|I|Initialized COM library 2014-08-14 19:35:52.819|2533893128|I|Video capturing device Found: Microsoft LifeCam VX-6000 2014-08-14 19:35:52.819|2533893128|I|Video capturing device Found: TheEyeTribe 2014-08-14 19:35:53.171|2533893128|I|Registering the device 2014-08-14 19:35:53.171|2533893128|I|Device registered 2014-08-14 19:35:53.171|2533893128|I|Starting Device Monitor 2014-08-14 19:35:53.171|2533893128|I|Creating Detection Manager 2014-08-14 19:35:53.213|2533893128|I|Creating Calibration Manager 2014-08-14 19:35:53.213|2533893128|I|Initializing dispatcher 2014-08-14 19:35:53.213|2533893128|I|Initializing Network 2014-08-14 19:35:53.213|2533893128|I|Setting network connection port 2014-08-14 19:35:53.213|2533893128|I|Setting max network connections 2014-08-14 19:35:53.213|2533893128|I|Setting connection timeout 2014-08-14 19:35:53.213|2533893128|I|Starting Network 2014-08-14 19:35:53.213|2533893128|I|Checking for running instances 2014-08-14 19:35:53.546|2533893128|I|Validating number of camera devices 2014-08-14 19:35:53.546|2533893128|I|Validating config chosen device 2014-08-14 19:35:53.546|2533893128|I|Validating camera device 2014-08-14 19:35:53.546|2533893128|I|Initializing tracker device 2014-08-14 19:35:53.546|2533893128|I|Starting Direct Show device 2014-08-14 19:35:54.243|2533893128|I|Building Direct Show render graph 2014-08-14 19:35:54.692|2533893128|I|Setting up device properties 2014-08-14 19:35:54.700|2533893128|I|Setting chosen video format 2014-08-14 19:35:54.709|2533893128|I|Validate camera firmware 2014-08-14 19:35:54.711|2533893128|I|Eye Tribe Tracker firmware revision is 203 2014-08-14 19:35:54.715|2533893128|I|Validate USB3 host 2014-08-14 19:35:54.715|2533893128|I|Validate camera device stream 2014-08-14 19:35:55.158|2054539690|I|New connection detected [176093691904] 2014-08-14 19:35:55.219|2054539690|I|The device stream has started 2014-08-14 19:35:55.219|2054539690|I|Tracker started 2014-08-14 19:35:55.219|2054539690|I|Creating new connection [176093691904] 2014-08-14 19:35:56.464|2533893128|I|The Eye Tribe Tracker stands ready 2014-08-14 19:35:58.182|1523486666|W|The device stream has paused 2014-08-14 19:35:59.182|1523486666|E|The device stream has stopped 2014-08-14 19:35:59.456|1523486666|I|The device stream has stopped 2014-08-14 19:35:59.456|1523486666|I|Resetting the device! 2014-08-14 19:35:59.456|1523486666|I|Stopping Direct Show device 2014-08-14 19:35:59.570|1523486666|W|The Eye Tribe Tracker has been disconnected, waiting for connection 2014-08-14 19:36:00.183|1523486666|I|Validating camera device 2014-08-14 19:36:00.183|1523486666|I|Initializing tracker device 2014-08-14 19:36:00.183|1523486666|I|Starting Direct Show device 2014-08-14 19:36:00.192|1523486666|I|Building Direct Show render graph 2014-08-14 19:36:00.245|1523486666|I|Setting up device properties 2014-08-14 19:36:00.253|1523486666|I|Setting chosen video format 2014-08-14 19:36:00.262|1523486666|I|Validate camera firmware 2014-08-14 19:36:00.264|1523486666|I|Eye Tribe Tracker firmware revision is 203 2014-08-14 19:36:00.265|1523486666|I|Validate USB3 host 2014-08-14 19:36:00.265|1523486666|I|Validate camera device stream 2014-08-14 19:36:00.700|1523486666|I|The device stream has started 2014-08-14 19:36:00.700|1523486666|I|The Eye Tribe Tracker stands ready 2014-08-14 19:36:00.700|1523486666|I|The tracker device has been connected 2014-08-14 19:36:01.178|1523486666|I|The device stream has resumed 2014-08-14 19:45:47.681|2054539690|I|Connection removed [176093691904] 2014-08-14 19:45:47.802|2054539690|I|The device stream has stopped 2014-08-14 19:45:47.802|2054539690|I|Tracker stopped 2014-08-14 23:14:09.450|2054539690|I|New connection detected [180388659200] 2014-08-14 23:14:09.743|2054539690|I|The device stream has started 2014-08-14 23:14:09.743|2054539690|I|Tracker started 2014-08-14 23:14:09.743|2054539690|I|Creating new connection [180388659200] 2014-08-14 23:14:11.539|1523486666|W|The device stream has paused 2014-08-14 23:14:12.540|1523486666|E|The device stream has stopped 2014-08-14 23:14:14.241|1523486666|I|The device stream has stopped 2014-08-14 23:14:14.241|1523486666|I|Resetting the device! 2014-08-14 23:14:14.241|1523486666|I|Stopping Direct Show device 2014-08-14 23:14:14.755|1523486666|W|The Eye Tribe Tracker has been disconnected, waiting for connection 2014-08-14 23:14:15.041|1523486666|I|Validating camera device 2014-08-14 23:14:15.041|1523486666|I|Initializing tracker device 2014-08-14 23:14:15.041|1523486666|I|Starting Direct Show device 2014-08-14 23:14:15.285|1523486666|I|Building Direct Show render graph 2014-08-14 23:14:15.522|1523486666|I|Setting up device properties 2014-08-14 23:14:15.530|1523486666|I|Setting chosen video format 2014-08-14 23:14:15.539|1523486666|I|Validate camera firmware 2014-08-14 23:14:15.541|1523486666|I|Eye Tribe Tracker firmware revision is 203 2014-08-14 23:14:15.544|1523486666|I|Validate USB3 host 2014-08-14 23:14:15.544|1523486666|I|Validate camera device stream 2014-08-14 23:14:15.984|1523486666|I|The device stream has started 2014-08-14 23:14:15.984|1523486666|I|The Eye Tribe Tracker stands ready 2014-08-14 23:14:15.984|1523486666|I|The tracker device has been connected 2014-08-14 23:14:16.038|1523486666|I|The device stream has resumed

Another attempt in 9.41

Edit: I tried sending feedback again, and instead of “device are connected”, it says “connection to eye tribe server lost”.
But similarly, the lights come back, and the pupils are recognized.

Also, the log goes back to looking more like the first log that I posted, where it ends with “deinitializing network”:

Code: Select all: 2014-08-15 00:16:40.812|2329031587|I|Creating new log file 2014-08-15 00:16:40.812|2329031587|I|Initializing environment 2014-08-15 00:16:40.812|2329031587|I|Detecting primary screen 2014-08-15 00:16:40.817|2329031587|I|Register control handler 2014-08-15 00:16:40.817|2329031587|I|Initializing config system 2014-08-15 00:16:40.817|2329031587|I|TCP port: 6555 2014-08-15 00:16:40.817|2329031587|I|Connections: local only 2014-08-15 00:16:40.817|2329031587|I|Framerate: 30 2014-08-15 00:16:40.821|2329031587|I|Initializing the Eye Tribe Server (v0.9.41) 2014-08-15 00:16:40.823|2329031587|I|Creating Tracker Manager 2014-08-15 00:16:40.823|2329031587|I|Creating Camera Manager 2014-08-15 00:16:40.823|2329031587|I|Initializing COM library 2014-08-15 00:16:40.824|2329031587|I|Initialized COM library 2014-08-15 00:16:40.836|2329031587|I|Video capturing device Found: Microsoft LifeCam VX-6000 2014-08-15 00:16:40.837|2329031587|I|Video capturing device Found: TheEyeTribe 2014-08-15 00:16:40.842|2329031587|I|Registering the device 2014-08-15 00:16:40.842|2329031587|I|Device registered 2014-08-15 00:16:40.842|2329031587|I|Starting Device Monitor 2014-08-15 00:16:40.842|2329031587|I|Creating Detection Manager 2014-08-15 00:16:40.853|2329031587|I|Creating Calibration Manager 2014-08-15 00:16:40.853|2329031587|I|Initializing dispatcher 2014-08-15 00:16:40.853|2329031587|I|Initializing Network 2014-08-15 00:16:40.853|2329031587|I|Setting network connection port 2014-08-15 00:16:40.853|2329031587|I|Setting max network connections 2014-08-15 00:16:40.853|2329031587|I|Setting connection timeout 2014-08-15 00:16:40.853|2329031587|I|Starting Network 2014-08-15 00:16:40.853|2329031587|I|Checking for running instances 2014-08-15 00:16:41.186|2329031587|I|Validating number of camera devices 2014-08-15 00:16:41.186|2329031587|I|Validating config chosen device 2014-08-15 00:16:41.186|2329031587|I|Validating camera device 2014-08-15 00:16:41.186|2329031587|I|Initializing tracker device 2014-08-15 00:16:41.186|2329031587|I|Starting Direct Show device 2014-08-15 00:16:41.227|2329031587|I|Building Direct Show render graph 2014-08-15 00:16:41.270|2329031587|I|Setting up device properties 2014-08-15 00:16:41.278|2329031587|I|Setting chosen video format 2014-08-15 00:16:41.287|2329031587|I|Validate camera firmware 2014-08-15 00:16:41.289|2329031587|I|Eye Tribe Tracker firmware revision is 203 2014-08-15 00:16:41.291|2329031587|I|Validate USB3 host 2014-08-15 00:16:41.291|2329031587|I|Validate camera device stream 2014-08-15 00:16:42.995|2329031587|I|The Eye Tribe Tracker stands ready 2014-08-15 00:16:43.761|1001921940|I|New connection detected [176093691904] 2014-08-15 00:16:43.793|1001921940|I|The device stream has started 2014-08-15 00:16:43.793|1001921940|I|Tracker started 2014-08-15 00:16:43.794|1001921940|I|Creating new connection [176093691904] 2014-08-15 00:16:54.359|1001921940|I|Connection removed [176093691904] 2014-08-15 00:16:54.484|1001921940|I|The device stream has stopped 2014-08-15 00:16:54.484|1001921940|I|Tracker stopped 2014-08-15 00:16:59.300|2329031587|I|Stopping Network 2014-08-15 00:16:59.633|2329031587|I|Shutting down Tracker Manager 2014-08-15 00:16:59.633|2329031587|I|Stoppig Device Monitor 2014-08-15 00:16:59.846|2329031587|I|Stopping Direct Show device 2014-08-15 00:16:59.960|2329031587|I|Shutting down Camera Manager 2014-08-15 00:16:59.960|2329031587|I|Uninitializing COM library 2014-08-15 00:16:59.961|2329031587|I|Uninitialized COM library 2014-08-15 00:16:59.961|2329031587|I|Shutting down Detection Manager 2014-08-15 00:16:59.961|2329031587|I|Shutting down Calibration Manager 2014-08-15 00:16:59.961|2329031587|I|Deinitializing dispatcher 2014-08-15 00:16:59.961|2329031587|I|Deinitializing network

Thanks.

Re: No send feedback – “Server stopped” then “Server not run

Posted: 02 Sep 2014, 19:40

by Martin

Hi Jeff,

Issue acknowledged, working on the solution. Thanks for the feedback.