v35 feedback – stuck on “estimating” – “Send error report”

[JeffKang]

v35 send feedback – stuck on “estimating” – new “Send error report”

Hi.

When I try to send feedback data, it gets stuck again on “estimated remaining time”. (I do see the stop button that was added).

I no longer get “Sorry but an error occurred while transferring the feedback package”, but I now see:

EyetribeUI has encountered a problem.
We’re sorry for the inconvenience.

The request was aborted: the request was canceled.

Please tell TheEyeTribe about this problem.

To help improve the software you use, TheEyeTribe is interested in learning more about this error. We have created a report about the error for you to send it to us.

I press “Send error report”.

Preparing the error report.

Connecting to server.

Transferring report.

Error report completed. Thank you.

Hopefully, something was sent.

Thanks for reading.

[Martin]

Hi Jeff,

Seems the upload is canceled and that this throws an error. We've been simulating different connection speeds during the last week and it never crashed like this.

Thanks for sending the crash report. It's really important because we can see what specific function went wrong and find a fix much faster than applying defensive coding strategies and guesses

Let me get back to you on this.

[JeffKang]

I should also add that after sending the error report, eyetribeui closes down, and I get that typical Windows-7-program-closed-down-prematurely dialog box.

I didn’t copy the information in that box, but I go to “AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_eyetribeuiwin.ex”, and I open Report.wer, I get the following:

Version=1
EventType=CLR20r3
EventTime=130439845136712033
ReportType=2
Consent=1
ReportIdentifier=57942511-d64c-11e3-9925-10bf487ab278
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=eyetribeuiwin.exe
Sig[1].Name=Problem Signature 02
Sig[1].Value=0.9.35.0
Sig[2].Name=Problem Signature 03
Sig[2].Value=5367bdf7
Sig[3].Name=Problem Signature 04
Sig[3].Value=AWSSDK
Sig[4].Name=Problem Signature 05
Sig[4].Value=2.0.8.0
Sig[5].Name=Problem Signature 06
Sig[5].Value=52f2c0e8
Sig[6].Name=Problem Signature 07
Sig[6].Value=9d8a
Sig[7].Name=Problem Signature 08
Sig[7].Value=2c
Sig[8].Name=Problem Signature 09
Sig[8].Value=Amazon.Runtime.AmazonService
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\Program Files\EyeTribe\Client\EyeTribeUIWin.exe
UI[3]=EyeTribeUIWin has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\EyeTribe\Client\EyeTribeUIWin.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\Windows\system32\KERNEL32.dll
LoadedModule[4]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[5]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[6]=C:\Windows\system32\msvcrt.dll
LoadedModule[7]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[8]=C:\Windows\system32\RPCRT4.dll
LoadedModule[9]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
LoadedModule[10]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[11]=C:\Windows\system32\GDI32.dll
LoadedModule[12]=C:\Windows\system32\USER32.dll
LoadedModule[13]=C:\Windows\system32\LPK.dll
LoadedModule[14]=C:\Windows\system32\USP10.dll
LoadedModule[15]=C:\Windows\system32\IMM32.DLL
LoadedModule[16]=C:\Windows\system32\MSCTF.dll
LoadedModule[17]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorwks.dll
LoadedModule[18]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll
LoadedModule[19]=C:\Windows\system32\shell32.dll
LoadedModule[20]=C:\Windows\system32\ole32.dll
LoadedModule[21]=C:\Windows\system32\profapi.dll
LoadedModule[22]=C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\ede2c6c842840e009f01bcc74fa4c457\mscorlib.ni.dll
LoadedModule[23]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[24]=C:\Windows\system32\uxtheme.dll
LoadedModule[25]=C:\Program Files\Common Files\Spigot\Search Settings\wth181.dll
LoadedModule[26]=C:\Windows\system32\PSAPI.DLL
LoadedModule[27]=C:\Program Files\TightVNC\screenhooks32.dll
LoadedModule[28]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorjit.dll
LoadedModule[29]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System\b3a78269847005365001c33870cd121f\System.ni.dll
LoadedModule[30]=C:\Windows\assembly\NativeImages_v2.0.50727_32\WindowsBase\1d696b2d3de530f7ee971070263667ff\WindowsBase.ni.dll
LoadedModule[31]=C:\Windows\assembly\NativeImages_v2.0.50727_32\PresentationCore\660ac5d6da77df8e86fb26f05c6a9816\PresentationCore.ni.dll
LoadedModule[32]=C:\Windows\assembly\NativeImages_v2.0.50727_32\PresentationFramewo#\71faa40ff5c4aea5d150eb8f9c0665a9\PresentationFramework.ni.dll
LoadedModule[33]=C:\Windows\Microsoft.NET\Framework\v3.0\WPF\wpfgfx_v0300.dll
LoadedModule[34]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[35]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\5c24d3b0041ebf4f48a93615b9fa3de9\System.Drawing.ni.dll
LoadedModule[36]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\8bc548587e91ecf0552a40e47bbf99cc\System.Windows.Forms.ni.dll
LoadedModule[37]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\217ece46920546d718414291d463bb1c\System.Xml.ni.dll
LoadedModule[38]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[39]=C:\Windows\system32\rsaenh.dll
LoadedModule[40]=C:\Windows\system32\VERSION.dll
LoadedModule[41]=C:\Windows\system32\dwmapi.dll
LoadedModule[42]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Core\868ad9d8acc0bf80a973c0e4e9cae4fa\System.Core.ni.dll
LoadedModule[43]=C:\Windows\system32\shfolder.dll
LoadedModule[44]=C:\Windows\system32\urlmon.dll
LoadedModule[45]=C:\Windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[46]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[47]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[48]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[49]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[50]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[51]=C:\Windows\system32\normaliz.DLL
LoadedModule[52]=C:\Windows\system32\iertutil.dll
LoadedModule[53]=C:\Windows\system32\WININET.dll
LoadedModule[54]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[55]=C:\Windows\system32\d3d9.dll
LoadedModule[56]=C:\Windows\system32\d3d8thk.dll
LoadedModule[57]=C:\Windows\system32\igdumd32.dll
LoadedModule[58]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[59]=C:\Windows\system32\windowscodecsext.dll
LoadedModule[60]=C:\Windows\System32\msxml6.dll
LoadedModule[61]=C:\Windows\assembly\NativeImages_v2.0.50727_32\PresentationFramewo#\72284863df9bea3f081ae98996400619\PresentationFramework.Aero.ni.dll
LoadedModule[62]=C:\Windows\system32\mscms.dll
LoadedModule[63]=C:\Windows\system32\USERENV.dll
LoadedModule[64]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Configuration\5b6ddf934128d538cd5cd77bf4209b93\System.Configuration.ni.dll
LoadedModule[65]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[66]=C:\Windows\system32\icm32.dll
LoadedModule[67]=C:\Windows\system32\ws2_32.dll
LoadedModule[68]=C:\Windows\system32\NSI.dll
LoadedModule[69]=C:\Windows\system32\mswsock.dll
LoadedModule[70]=C:\Windows\System32\wshtcpip.dll
LoadedModule[71]=C:\Windows\System32\wship6.dll
LoadedModule[72]=C:\Windows\system32\DNSAPI.dll
LoadedModule[73]=C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
LoadedModule[74]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[75]=C:\Windows\system32\WINNSI.DLL
LoadedModule[76]=C:\Windows\system32\rasadhlp.dll
LoadedModule[77]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[78]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.ComponentMod#\c2dde6ca38ddab8efae49654fbabc14c\System.ComponentModel.DataAnnotations.ni.dll
LoadedModule[79]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Runtime.Seri#\f177ea74036d5fdc6c6b9c967dc877cf\System.Runtime.Serialization.ni.dll
LoadedModule[80]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml.Linq\801b632b8b7ef72f14333dbce41524b8\System.Xml.Linq.ni.dll
LoadedModule[81]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Data\c6b55526515cd577267a26cc5598a7cc\System.Data.ni.dll
LoadedModule[82]=C:\Windows\assembly\GAC_32\System.Data\2.0.0.0__b77a5c561934e089\System.Data.dll
LoadedModule[83]=C:\Windows\system32\CRYPT32.dll
LoadedModule[84]=C:\Windows\system32\MSASN1.dll
LoadedModule[85]=C:\Windows\system32\WtsApi32.dll
LoadedModule[86]=C:\Windows\system32\WINSTA.dll
LoadedModule[87]=C:\Windows\system32\WINMM.dll
LoadedModule[88]=C:\Windows\system32\PresentationNative_v0300.dll
LoadedModule[89]=C:\Windows\system32\msctfui.dll
LoadedModule[90]=C:\Windows\system32\rasapi32.dll
LoadedModule[91]=C:\Windows\system32\rasman.dll
LoadedModule[92]=C:\Windows\system32\rtutils.dll
LoadedModule[93]=C:\Windows\system32\winhttp.dll
LoadedModule[94]=C:\Windows\system32\webio.dll
LoadedModule[95]=C:\Windows\system32\SspiCli.dll
LoadedModule[96]=C:\Windows\system32\credssp.dll
LoadedModule[97]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[98]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[99]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[100]=C:\Windows\assembly\NativeImages_v2.0.50727_32\UIAutomationProvider\549aa924ef5af7232f4024eb6f8cb97a\UIAutomationProvider.ni.dll
LoadedModule[101]=C:\Windows\assembly\NativeImages_v2.0.50727_32\Accessibility\4f5069e6497e5e6a381ab6aadf05d6a5\Accessibility.ni.dll
LoadedModule[102]=C:\Windows\system32\ntmarta.dll
LoadedModule[103]=C:\Windows\system32\WLDAP32.dll
LoadedModule[104]=C:\Windows\system32\pcwum.dll
LoadedModule[105]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\perfcounter.dll
LoadedModule[106]=C:\Windows\system32\pdh.dll
LoadedModule[107]=C:\Windows\system32\MSVCR110_CLR0400.dll
LoadedModule[108]=C:\Windows\system32\aspnet_counters.dll
LoadedModule[109]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\aspnet_perf.dll
LoadedModule[110]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
LoadedModule[111]=C:\Program Files\Common Files\Microsoft Shared\office14\mso.dll
LoadedModule[112]=C:\Windows\system32\msi.dll
LoadedModule[113]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\Comctl32.dll
LoadedModule[114]=C:\Windows\System32\perfproc.dll
LoadedModule[115]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\perfcounter.dll
LoadedModule[116]=C:\Windows\system32\NLAapi.dll
LoadedModule[117]=C:\Windows\system32\napinsp.dll
LoadedModule[118]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[119]=C:\Windows\System32\winrnr.dll
LoadedModule[120]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\diasymreader.dll
LoadedModule[121]=C:\Windows\system32\security.dll
LoadedModule[122]=C:\Windows\system32\SECUR32.DLL
LoadedModule[123]=C:\Windows\system32\schannel.DLL
LoadedModule[124]=C:\Windows\system32\ncrypt.dll
LoadedModule[125]=C:\Windows\system32\bcrypt.dll
LoadedModule[126]=C:\Windows\system32\bcryptprimitives.dll
LoadedModule[127]=C:\Windows\system32\GPAPI.dll
LoadedModule[128]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18120_none_72d2e82386681b36\gdiplus.dll
LoadedModule[129]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_ec80f00e8593ece5\comctl32.dll
LoadedModule[130]=C:\Program Files\Nuance\NaturallySpeaking12\Program\dgniedct.dll
LoadedModule[131]=C:\Program Files\Nuance\NaturallySpeaking12\Program\dd10axa.dll
LoadedModule[132]=C:\Windows\system32\OLEACC.dll
LoadedModule[133]=C:\Program Files\Nuance\NaturallySpeaking12\Program\dd10hook.dll
LoadedModule[134]=C:\Program Files\Nuance\NaturallySpeaking12\Program\nlutmgrhook.dll
LoadedModule[135]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Web.Services\30f034adcea0832caf1091fe7676b7a0\System.Web.Services.ni.dll
LoadedModule[136]=C:\Windows\system32\apphelp.dll
FriendlyEventName=Stopped working
ConsentKey=CLR20r3
AppName=EyeTribeUIWin
AppPath=C:\Program Files\EyeTribe\Client\EyeTribeUIWin.exe
ReportDescription=Stopped working

I sent a second error report, and it was also apparently successful. However, I got another AppCrash_eyetribeuiwin.ex. I have another Report.wer on that second crash also.

Thanks.

[Martin]

Hi Jeff,

Found the bug thanks to your report. It's a third party DLL that is throwing an exception because a time-out. Hopefully we'll have a solution soon.

Thanks for taking the time