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[Resolved] Cannot be detected as a USB 3 device

PostPosted: 12 Mar 2014, 21:25
by a.vourvopoulos
Hi,

After a few weeks of use, all of a sudden the server is throwing an error (see following screenshot):

Image

I get also a message in the task bar that this device can operate faster etc.

I tested it in 5 PC's, all running windows 7, both x64 and x86 architectures.

Do you have any idea of what is happening?

Re: Cannot be detected as a USB 3 device

PostPosted: 12 Mar 2014, 22:52
by Martin
Most likely the USB3.0 connector on the device has gone bad. We've seen this on 15-20 devices and we're of course replacing them asap. Please contact support at theeyetribe com to have it arranged.

Re: Cannot be detected as a USB 3 device

PostPosted: 13 Mar 2014, 00:22
by a.vourvopoulos
ok, thanks.