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USB 3.0 cable issues

PostPosted: 25 Mar 2014, 18:34
by HackNFly
My Eyetracker has stopped working. It was working for about 2 weeks, but it kept tipping over due to the cable on the side. Now I can't get it to make a good connection at all. I wiggle the cable back and forth and hold it just in the right spot for windows to detect the device, as soon as I let go it disconnects. I don't feel any type of solid click when I push in the cable. What can I do?

Re: USB 3.0 cable issues

PostPosted: 25 Mar 2014, 21:57
by Martin
Seems the USB3.0 connector has gone bad. Please contact support @ theeyetribe to have it replaced asap.