The Eye Tribe

Hah! Solved problem by installing Windows 8 (used Parallels Desktop because VirtualBox has no USB3.0 support). Everything works fine (even inside Virtual Machine)!

Ditto here. Totally unusable in OSX 10.9.4 on a 2.6hz intel core i7 retina book.

What's the plan to fix this? Was the device even tested on Macs before selling them? I can't imagine this passed quality control.

jselway,

The issues we're having on the OSX platform relates to the built-in video frameworks so it is software-related. We've learned that there is some variety between the different versions of Mac hardware/software that we did not find during in-house testing (on a Macbook Pro and a Mini).

Hang in there, we're working on it. It will be just as good as the Windows version in a few release cycles.

Dear all,

I can confirm this behavior on a 2014 iMac 27" and on the 2014 Macbook Air, all running the latest version of OS X.

Also, every 5th or so attempt of the calibration leads to a freeze, so that I have to leave the calibration process using the escape button.

I was afraid that the device is generally not producing better quality, but it is releaving to hear that performance under windows is better.

I just saw that there is a 'Known Issues' post at the top of the windows forum entry. It might make sense that you use something similar here to keep people updated of these and similar problems!

Started the older version of the software 0.9.36, calibrated and used it in my Java program without any problem. After the update to 0.9.41 there was not chance for me to do the calibration and in Java I don't get coordinates at all. I'm running on a 2 year old 15" Macbook Pro Retina.

hansolo,
Would it be possible for you to post the contents of the log file?

brainy,
Couple of bug fixes in the next release relates to the calibration freeze. Hope you can verify once it is released.

Same issue here on two 1 year old macbook pro 13" core i5.

dmkndr@gmail.com wrote:Hah! Solved problem by installing Windows 8 (used Parallels Desktop because VirtualBox has no USB3.0 support). Everything works fine (even inside Virtual Machine)!

Could you provide additional information about your approach. I have tried several versions of Windows (7/8/8.1) inside parallels but I am still experiencing the same jittery behavior as when using OS X.

We have found a bug that caused constant jitter on OSX. It has been squashed and we're pushing an update later this week.

Update: Version 0.9.46 released. Let me know if this fixes the jitter-issue.