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Hardware problem with lights

PostPosted: 27 Sep 2014, 23:29
by gaggi
Hi everybody,
I would like to ask if anyone else has already experience that only 3 of 4 columns of lights turn on when I connect the EyeTribe. In particular, having the EyeTribe in front of me, is one column on the right that doesn't turn on. I tried to connect and disconnect, restart the server and everything else, but nothing changed. Any idea??

Thanks

Re: Hardware problem with lights

PostPosted: 28 Sep 2014, 16:30
by greg
This sounds to me like a hardware failure (like literally the connection internally is broken or loose)

Re: Hardware problem with lights

PostPosted: 26 Oct 2014, 15:23
by alvin10079
The problem happen to me as well,leftmost column of lights turn off and second column of lights from right side blink,
I think the problem is similar to yours.

Re: Hardware problem with lights

PostPosted: 28 Oct 2014, 18:00
by Martin
Could be hardware but also software since the LEDs are turned on from code (once a client is connected). If we can't locate any bugs in the code we will replace your device.

- Does this occur on Windows or OS X (or both)?

- What version or the server are you running?