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Re: Err USB3.0 port

Posted: 13 Mar 2015, 07:36

by kast

Hi,

sorry to revive this thread, but I am encountering exactly the same troubles on my Gigabyte P34G v2 with Win 8.1. The tracker does not seem to register that it is connected to a usb3.0 port. I un- and reinstalled the Intel/MS usb 3.0 host driver, un- and reinstalled the eye tribe drivers/sw and I got the tracker connected to the usb 3.0 ports on the laptop. USB3.0 seems to be working fine with usb3.0 flash drives and doesn't throw any errors there.

Any ideas?

Thanks,
Martin

Re: Err USB3.0 port

Posted: 13 Mar 2015, 09:58

by Rasmus

We're very sorry to hear about your trouble. Please email our technical support at help@theeyetribe.com and include your order information and we will be sure to take care of this issue.

Rasmus, TheEyeTribe