The Eye Tribe

The issue I was handling was unfortunately different from yours but I do, however, have a few follow-up questions:

Have you upgraded to Win 8 or are you still on Win 7?

From the specifications I see that the computer has a combination of USB2 and USB3 input ports. This might be a silly questions but are you sure that you are using one of the USB3 input ports?
http://www.lenovo.com/hk/en/productcatalog/pdf/Edge330_Datasheet.pdf

It would be helpful if you are able to install the SDK on a different machine to verify that the tracker is operational.

Have you upgraded to Win 8 or are you still on Win 7?

-- still on Win 7.

This might be a silly questions but are you sure that you are using one of the USB3 input ports?

-- check it every time. Its USB3.0, with blue part inside.

It would be helpful if you are able to install the SDK on a different machine to verify that the tracker is operational.

-- Ok. try to.

Henrik,
Thanks

Hi, I have a really big problem with my device which was working fine before.

All of a sudden, there was a problem with the eye tribe where the device suddenly kept throwing a "try connecting to a USB3.0 port instead" error.
It seems to be a connection issue at first, but then the cable soon stopped registering connections completely (as in couldnt sense a port at all) as well.

I used another similar cable with USB3.0 port capabilities.. It worked for a while then kept saying it had a USB3.0 port problem. Then it just kept disconnecting itself - similar to the first cable problem. This was tested on multiple computers to no avail.

This is a strange problem that desperately needs fixing - it already died for an important project presentation today and I can't risk it failing for the next presentation 1 month later.

Samelo,

Since it was working fine and now has connection issues it sounds like the USB 3.0 connector has come loose and needs a little rework. Please send an email to support@theeyetribe.com to arrange for a replacement.

Hi,

I'm getting the same issue also..
It used to be working 2 months back.. Right now it is not working..

Current hardware is Lenovo Y580 with Windows 8.1 installed. This is my latest log file

2014-07-17 16:24:05.214|3045895836|I|Creating new log file
2014-07-17 16:24:05.214|3045895836|I|Initializing environment
2014-07-17 16:24:05.214|3045895836|I|Detecting primary screen
2014-07-17 16:24:05.217|3045895836|I|Register control handler
2014-07-17 16:24:05.217|3045895836|I|Initializing config system
2014-07-17 16:24:05.217|3045895836|I|Trying to load obsolete config file
2014-07-17 16:24:05.217|3045895836|W|Config file "C:\Users\gyianz\AppData\Local\EyeTribe/EyeTribe.cfg" doesn't exist!
2014-07-17 16:24:05.217|3045895836|I|TCP port: 6555
2014-07-17 16:24:05.217|3045895836|I|Connections: local only
2014-07-17 16:24:05.217|3045895836|I|Framerate: 30
2014-07-17 16:24:05.220|3045895836|I|Initializing Eye Tribe Server (v0.9.36)
2014-07-17 16:24:05.222|3045895836|I|Creating Tracker Manager
2014-07-17 16:24:05.222|3045895836|I|Creating Camera Manager
2014-07-17 16:24:05.222|3045895836|I|Initializing COM library
2014-07-17 16:24:05.222|3045895836|I|Initialized COM library
2014-07-17 16:24:05.228|3045895836|I|Video capturing device Found: Lenovo EasyCamera
2014-07-17 16:24:05.228|3045895836|I|Video capturing device Found: TheEyeTribe
2014-07-17 16:24:05.233|3045895836|I|Registering the device
2014-07-17 16:24:05.233|3045895836|I|Device registered
2014-07-17 16:24:05.233|3045895836|I|Starting Device Monitor
2014-07-17 16:24:05.234|3045895836|I|Creating Detection Manager
2014-07-17 16:24:05.243|3045895836|I|Creating Calibration Manager
2014-07-17 16:24:05.244|3045895836|I|Initializing dispatcher
2014-07-17 16:24:05.244|3045895836|I|Initializing Network
2014-07-17 16:24:05.244|3045895836|I|Setting network connection port
2014-07-17 16:24:05.244|3045895836|I|Setting max network connections
2014-07-17 16:24:05.244|3045895836|I|Setting connection timeout
2014-07-17 16:24:05.244|3045895836|I|Starting Network
2014-07-17 16:24:05.244|3045895836|I|Checking for running instances
2014-07-17 16:24:05.578|3045895836|I|Validating number of camera devices
2014-07-17 16:24:05.578|3045895836|I|Validating config chosen device
2014-07-17 16:24:05.578|3045895836|I|Validating camera device
2014-07-17 16:24:05.578|3045895836|I|Initializing tracker device
2014-07-17 16:24:05.578|3045895836|I|Starting Direct Show device
2014-07-17 16:24:05.585|3045895836|I|Building Direct Show render graph
2014-07-17 16:24:05.987|3045895836|I|Setting up DShow properties
2014-07-17 16:24:05.994|3045895836|I|Setting chosen video format
2014-07-17 16:24:05.994|3045895836|W|Framerate not available, using default mode
2014-07-17 16:24:05.996|3045895836|I|Validate camera firmware
2014-07-17 16:24:05.997|3045895836|I|Eye Tribe Tracker firmware revision is 203
2014-07-17 16:24:05.999|3045895836|I|Validate USB3 host
2014-07-17 16:24:05.999|3045895836|E|The Eye Tribe Tracker must be connected to a USB 3 host!
2014-07-17 16:24:06.003|3045895836|E|The Eye Tribe Tracker is not working
2014-07-17 16:24:08.213|3045895836|I|Stopping Network
2014-07-17 16:24:08.547|3045895836|I|Shutting down Tracker Manager
2014-07-17 16:24:08.547|3045895836|I|Stoppig Device Monitor
2014-07-17 16:24:09.236|3045895836|I|Stopping Direct Show device
2014-07-17 16:24:09.338|3045895836|I|Shutting down Camera Manager
2014-07-17 16:24:09.338|3045895836|I|Uninitializing COM library
2014-07-17 16:24:09.340|3045895836|I|Uninitialized COM library
2014-07-17 16:24:09.340|3045895836|I|Shutting down Detection Manager
2014-07-17 16:24:09.340|3045895836|I|Shutting down Calibration Manager
2014-07-17 16:24:09.340|3045895836|I|Deinitializing dispatcher
2014-07-17 16:24:09.340|3045895836|I|Deinitializing network

It would be helpful if you are able to install the SDK on a different machine to verify that the tracker is operational.
-- done. Try 4 different computers with usb3.0, windows 7/8 and with 3 version of SDK. All the same, doesn't work.

sis0ft00,

Sounds like there's an issue with the hardware. If it has been working before and now it no longer does it's probably the USB connector that has come loose. Please send an email to support@theeyetribe.com to have it fixed/replaced.

Hi!
I have the same error. Is there any progress on this issue?

Greetings,
Ewald

To specify a bit:

- Also Lenovo (Twist s230U)
- USB 3.0 eXtensible-Hostcontroller - 0100 (Microsoft)
- read that this might cause problems but Intel explicitly states that it does not provide drivers for Win 8 ( I have 8.1)
- Server starts but states that EyeTribe is not connected to a USB 3 port
- Connection from cable to the tracker seems to be a bit wobbly so the previous stated problem that this could be an hardware issue from the tracker side could be true for my issue.

Till now the tracker worked fine so please let me know if there is a solution to this issue.

Greetings,
Ewald

Hi Ewald,

I've replied to your email with potential solutions to your problem. I'm sure we will figure it out

Rasmus, The Eye Tribe