The Eye Tribe

Hi,

The EYE TRIBE TRACKER was functioning till yesterday.
I installed SDK Version 0.9.33 today.
Then, "EyeTribe.exe" displayed the following error.
The EYE TRIBE TRACKER Server stopped functioning.

I checked operation by two PCs （Windows8.1 and Windows7）.
They are supporting USB3.0.

Please advice for me.

Thank you.

//--- Error message
**************************************
** The EYE TRIBE TRACKER Server **
**************************************
Version: 0.9.33

INFO: Initializing environment
INFO: Constructing logfile:
C:\Users\****\AppData\Local\EyeTribe\Logs\20140412092724_1845796062.log

Settings applied:
TCP port: 6555
Framerate: 30

INFO: Initializing Eye Tribe Server
WARNING: Framerate not available, using default mode!
INFO: Eye Tribe Tracker firmware revision is 203
ERROR: The Eye Tribe Tracker must be connected to a USB 3 host!
//--- Error message

Hi kenji,

Sorry to hear about your issue with 0.9.33, we are looking into this.

Just to make sure that this is related to the new release, could you re-install 0.9.28 and verify that the device is working properly? I've sent you a download link to the old version in case you didn't keep it.

Hello,

Thank you for the advice.
However, a situation does not improve.
It stopped functioning, when using ”version0.9.28" from the "version 0.9.33.

At the time of Version ”version 0.9.21" and ”version0.9.28" , it was functioning normally as USB3.0.
This was functioning by two PCs（Windows8.1/7）.
Moreover, other peripheral equipment is functioning by two PCs as USB3.0.

Although the present firmware is "revision is 203", I do not know a firmware revision when functioning correctly.
Do you have any method of returning firmware?

Thank you.

//--- Error message
**************************************
** The EYE TRIBE TRACKER Server **
**************************************
Version: 0.9.28

INFO: Initializing environment
INFO: Constructing logfile:
C:\Users\hiken\AppData\Local\EyeTribe\Logs\20140413155435_2930908233.log
INFO: Initializing Eye Tribe Server
WARNING: Framerate not available, using default mode!
INFO: Eye Tribe Tracker firmware revision is 203
ERROR: The Eye Tribe Tracker must be connected to a USB 3 host!

Hi Kenji,

I think we should replace your device as it appears to have issues with the USB connection. Please contact support (at) theeyetribe.com to have a new one sent to you.

Hi,

Please contact support (at) theeyetribe.com to have a new one sent to you.

Please give me exchange of The EYE TRIBE urgently.
Where should I connect?

Thank you.

Please send an email to support@theeyetribe.com with a link to this thread and your postal address and we will ship a replacement device to you as soon as possible.