Error : Could not initialize The Eye Tribe Tracker

[ashish.bhatavdekar]

Hello,
We are doing the calibration for the first time. Whenever we try to open the ET Server we are getting following errors -
2016-02-02 15:18:52.327|821790646|E|Could not initialize The Eye Tribe Tracker
2016-02-02 15:18:52.327|821790646|E|The tracker device has been connected but is not working

We are using sdk "TheEyeTribeSDK-0.9.56-x86.exe".

The device is fairly new (3 weeks old).

Need your assistance in resolving the issue.

Thanks in advance,
Ashish

[venom1988]

which version of Windows do you use? 10?

[ashish.bhatavdekar]

It's bit weird. I tried plugging & unplugging the USB 4,5 times, restarted my machine and the device started working.

Thanks.