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Device is connected but LED's are off.

PostPosted: 13 Mar 2015, 00:32
by n.red24
Device had previously been working fine. All of a sudden, only the left-hand side LED's were turning on, now no LED's turn on. Device is recognized by Windows, server + UI.

Re: Device is connected but LED's are off.

PostPosted: 13 Mar 2015, 02:22
by Martin
Sounds like LED board connector has come loose ( this would be the first to my knowledge). No worries, please contact Rasmus on support @ theeyetribe.com to have it fixed.

For quality control please tell him how it has been used. Frequent traveling etc. Could help us to make sure it doesn't happen again.