Server in OSX does not run, crashes on launch

[mayacakmak]

Hello,

Our Eye Tribe worked fine on a Windows 8 machine last week, but we are unable to calibrate it on a MacBook Air (with USB 3.0 ports), with OS X 10.8.

* We get the red screen (no eyes found) even when the device is not connected.
* Connecting the device does not make a difference.
* The LED on the device does not turn on or blink when connected.

Any thoughts on what might be wrong? How should we go about debugging this problem?

Thanks,
Maya & Youying
from the University of Washington

[Martin]

Hi Maya & Youying,

The release is to be considered public beta so it will take a couple of iterations before we have it fully stable. Your feedback will be important for this.

I will check with the team to see if there's any known issues preventing the device from working on OS X 10.8 and get back to you after the weekend.

[tanaka]

Hi Martin

I have a same issue that cannot calibrate on OS X.
this is logs. i think it make you help.

thanks.

Mac OS X 10.9.3
Mac book PRO 13 with 23inch HD display

Code: Select all

**************************************
**   The EYE TRIBE TRACKER Server   **
**************************************
Version: 0.9.39

[10:41:42.039] INF: Initializing environment
[10:41:42.039] INF: Constructing logfile:
  /Users/tanaka/eyetribe/logs/20140630132853_1018420439849697218.log

Settings applied:
TCP port: 6555
Connections: local only
Framerate: 30

[10:41:42.047] INF: Initializing Eye Tribe Server
Segmentation fault: 11


Code: Select all

2014-06-30 13:28:53.102|1018420439849697218|I|Creating new log file
2014-06-30 13:28:53.103|1018420439849697218|I|Initializing environment
2014-06-30 13:28:53.103|1018420439849697218|I|Detecting primary screen
2014-06-30 13:28:53.111|1018420439849697218|I|Initializing config system
2014-06-30 13:28:53.111|1018420439849697218|I|Trying to load obsolete config file
2014-06-30 13:28:53.111|1018420439849697218|W|Config file "/Users/tanaka/eyetribe/EyeTribe.cfg" doesn't exist!
2014-06-30 13:28:53.111|1018420439849697218|I|TCP port: 6555
2014-06-30 13:28:53.111|1018420439849697218|I|Connections: local only
2014-06-30 13:28:53.111|1018420439849697218|I|Framerate: 30
2014-06-30 13:28:53.111|1018420439849697218|I|Initializing Eye Tribe Server (v0.9.39)
2014-06-30 13:28:53.111|1018420439849697218|I|Creating Tracker Manager
2014-06-30 13:28:53.111|1018420439849697218|I|Creating Camera Manager


[legokichi]

I tried to connect eyetribe to mac, but cannot run the server.

MacBookAir
13-inch, Mid 2012
OSX 10.9.3

$ /Applications/EyeTribe/EyeTribe

**************************************
** The EYE TRIBE TRACKER Server **
**************************************
Version: 0.9.39

[12:25:27.775] INF: Initializing environment
[12:25:27.775] INF: Constructing logfile:
/Users/***/eyetribe/logs/20140704215609_15273059922581768441.log

Settings applied:
TCP port: 6555
Connections: local only
Framerate: 30

[12:25:27.791] INF: Initializing Eye Tribe Server
zsh: segmentation fault /Applications/EyeTribe/EyeTribe

2014-07-04 21:56:09.883|15273059922581768441|I|Creating new log file
2014-07-04 21:56:09.883|15273059922581768441|I|Initializing environment
2014-07-04 21:56:09.883|15273059922581768441|I|Detecting primary screen
2014-07-04 21:56:09.899|15273059922581768441|I|Initializing config system
2014-07-04 21:56:09.899|15273059922581768441|I|Trying to load obsolete config file
2014-07-04 21:56:09.899|15273059922581768441|W|Config file "/Users/***/eyetribe/EyeTribe.cfg" doesn't exist!
2014-07-04 21:56:09.899|15273059922581768441|I|TCP port: 6555
2014-07-04 21:56:09.899|15273059922581768441|I|Connections: local only
2014-07-04 21:56:09.899|15273059922581768441|I|Framerate: 30
2014-07-04 21:56:09.899|15273059922581768441|I|Initializing Eye Tribe Server (v0.9.39)
2014-07-04 21:56:09.899|15273059922581768441|I|Creating Tracker Manager
2014-07-04 21:56:09.899|15273059922581768441|I|Creating Camera Manager

[simon.vandermeersch]

+1
I've got exactly the same PB (same error + same log). On OS X 10.9.3 too.

[golan]

I'm having problems launching the EyeTribe server with the 0.9.39 SDK in OSX.
I'm using a clean MacBook Pro (Retina, early 2013), with USB3 ports naturally, running OSX 10.8.5 (12F45).

Launching the server produces an error in Terminal, as shown below. I've tried both USB ports. As a result I only see "red eyes" in the Calibration software.

Code: Select all

cmu-863317:~ golan$ /Applications/EyeTribe/EyeTribe ; exit;
dyld: lazy symbol binding failed: Symbol not found: ___sincos_stret
  Referenced from: /Applications/EyeTribe/EyeTribe
  Expected in: /usr/lib/libSystem.B.dylib

dyld: Symbol not found: ___sincos_stret
  Referenced from: /Applications/EyeTribe/EyeTribe
  Expected in: /usr/lib/libSystem.B.dylib

Trace/BPT trap: 5
logout

[Process completed]

Interestingly, I am having similar failure-to-launch Server problems in a Windows 8.1 Pro (64 bit) partition on the same machine (using Parallels). The EyeTribe works perfectly on an unrelated Windows 7 machine.

[scofield.dan]

I was having the same issue, upgraded to 10.9.4 and now it's working great.

[Martin]

Ok, seems there is a 3rd party dependency on an optimization function called sincos_stret.

We'll need to build a new release which does not have this limitation. Meanwhile, I will investigate if there's a way to enable it on earlier versions. Seems to work fine on OSX 10.9.4

[golan]

Thanks for the diagnosis. Sigh. Guess I'll upgrade to 10.9; I'll have to do it anyway eventually.

[blanch]

I have the same problem (segfault on server launch) under Mac OS X 10.9.4

Code: Select all

[esperluet:~] blanch% uname -a
Darwin esperluet.imag.fr 13.3.0 Darwin Kernel Version 13.3.0: Tue Jun  3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64 x86_64
[esperluet:~] blanch% /Applications/EyeTribe/EyeTribe

**************************************
**   The EYE TRIBE TRACKER Server   **
**************************************
Version: 0.9.39

[04:57:58.049] INF: Initializing environment
[04:57:58.049] INF: Constructing logfile:
  /Users/blanch/eyetribe/logs/20140715100439_14111885558565234878.log

Settings applied:
TCP port: 6555
Connections: local only
Framerate: 30

[04:57:58.059] INF: Initializing Eye Tribe Server
Segmentation fault