Not able to calibrate at all

[emilio.delgiudice]

Dear Sir,
I just unpacked the device and connected it to a usb3 port, downloaded the SKD software and run server and EyeTribeUI.
Everithing seem to work properly except for the fact that the unit is not able to track any eyes... During calibration wizard, before showing circles the picture displayed show two eyes with the cartel prohibition of access.

I have no lens or glasses.
The system is equipped with Windows 7 Ultimate.
12 GB RAM
Two display
USB3 PCI card (working fine connected with a NAS)

It follows the server log:

2014-02-14:00:08:10.932|1380189018|I|Creating new log file
2014-02-14:00:08:10.932|1380189018|I|Initializing environment
2014-02-14:00:08:10.932|1380189018|I|Detecting primary screen
2014-02-14:00:08:10.936|1380189018|I|Register control handler
2014-02-14:00:08:10.936|1380189018|I|Initializing config system
2014-02-14:00:08:10.936|1380189018|I|Initializing Eye Tribe Server
2014-02-14:00:08:10.938|1380189018|I|Creating Tracker Manager
2014-02-14:00:08:10.938|1380189018|I|Creating Camera Manager
2014-02-14:00:08:10.938|1380189018|I|Initializing COM library
2014-02-14:00:08:10.938|1380189018|I|Initialized COM library
2014-02-14:00:08:10.954|1380189018|I|Registering the device: TheEyeTribe
2014-02-14:00:08:10.954|1380189018|I|Starting Device Monitor
2014-02-14:00:08:10.954|1380189018|I|Creating Detection Manager
2014-02-14:00:08:10.966|1380189018|I|Creating Calibration Manager
2014-02-14:00:08:10.966|1380189018|I|Initializing dispatcher
2014-02-14:00:08:10.966|1380189018|I|Initializing Network
2014-02-14:00:08:10.966|1380189018|I|Setting network connection port
2014-02-14:00:08:10.966|1380189018|I|Setting max network connections
2014-02-14:00:08:10.966|1380189018|I|Setting connection timeout
2014-02-14:00:08:10.966|1380189018|I|Starting Network
2014-02-14:00:08:10.966|1380189018|I|Checking for running instances
2014-02-14:00:08:11.300|1380189018|I|Validating number of camera devices
2014-02-14:00:08:11.300|1380189018|I|Validating config chosen device
2014-02-14:00:08:11.300|1380189018|I|Validating camera device
2014-02-14:00:08:11.300|1380189018|I|Initializing tracker device
2014-02-14:00:08:11.300|1380189018|I|Starting Direct Show device
2014-02-14:00:08:11.315|1380189018|I|Bulding Direct Show render graph
2014-02-14:00:08:11.395|1380189018|I|Setting up DShow properties
2014-02-14:00:08:11.420|1380189018|I|Setting chosen video format
2014-02-14:00:08:11.431|1380189018|I|Validate camera firmware
2014-02-14:00:08:11.433|1380189018|I|Eye Tribe Tracker firmware revision is 203
2014-02-14:00:08:11.436|1380189018|I|Validate USB3 host
2014-02-14:00:08:11.436|1380189018|I|Validate camera device stream
2014-02-14:00:08:13.904|1380189018|I|The Eye Tribe Tracker stands ready

Any suggestons?
Many thanks in advance.

Emilio

[Martin]

Hi Emilio,

Just to make sure, you have placed the device below the display within 40-70cm distance from your eyes?

If you click the Options tab and then start the "API console", do you see a stream of data from the server?

From the log it seems that the device is working properly, but does the lights come on when you start the UI? There should be two groups of dim red LEDs on each side of the device.