[Resolved] SDK installer is finding Bootstrapper.exe

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[Resolved] SDK installer is finding Bootstrapper.exe

Postby bluedabedi » 07 Jan 2014, 03:16

Hi,

I can't finish up my SDK installation as it tries to find Bootstrapper.exe. What am I lacking?

Thanks
bluedabedi
 
Posts: 5
Joined: 07 Sep 2013, 02:26

Re: SDK installer is finding Bootstrapper.exe

Postby Henrik » 07 Jan 2014, 14:43

We are sorry to hear that you have problems installing our software. The installer is a simple bootstrapper that wraps the Eye Tribe Server and the Eye Tribe Client.

Could you please try the following:
Install all possible updates from Windows Update
Uninstall The Eye Tribe SDK (not sure if anything is installed, though)
Ensure that you have administrator rights when you install this software
Retry installing The Eye Tribe SDK

If you encounter problems again, please provide your current version of Windows and screenshots.

Henrik
Henrik
 
Posts: 10
Joined: 29 Oct 2013, 16:21

Re: SDK installer is finding Bootstrapper.exe

Postby bluedabedi » 08 Jan 2014, 03:25

Hi,


My windows is currently updated to the latest, I'm using Windows 7 Professional Service Pack 1 64 bit.

Image

The screenshot above shows what happens when I try to install (with Administration Rights)
The file I'm trying to install is "TheEyeTribeSDK-0.9.21-x86.exe"


TIA!
bluedabedi
 
Posts: 5
Joined: 07 Sep 2013, 02:26

Re: SDK installer is finding Bootstrapper.exe

Postby bluedabedi » 08 Jan 2014, 19:04

Nevermind. Must have been a bad download. I've redownloaded the SDK and have successfully installed it. :D now to wait for the eye tribe to reach my door
bluedabedi
 
Posts: 5
Joined: 07 Sep 2013, 02:26

Re: SDK installer is finding Bootstrapper.exe

Postby Henrik » 09 Jan 2014, 12:09

That is great - happy tracking
Henrik
 
Posts: 10
Joined: 29 Oct 2013, 16:21

Re: SDK installer is finding Bootstrapper.exe

Postby hyungmin » 09 Jan 2014, 13:15

Could you send me the SDK by e-mail? I can't download the SDK T_T.
my address : elt3232@gmail.com
hyungmin
 
Posts: 2
Joined: 09 Jan 2014, 01:45

Re: SDK installer is finding Bootstrapper.exe

Postby Martin » 09 Jan 2014, 14:09

elt3232@gmail.com wrote:Could you send me the SDK by e-mail? I can't download the SDK T_T.
my address : elt3232@gmail.com


Taken care of. In the future we need to arrange a personal account for you as all updates and communication is provided through the website.
Martin
 
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Joined: 29 Oct 2013, 15:20

Re: SDK installer is finding Bootstrapper.exe

Postby amsabuncu » 10 Jan 2014, 13:02

Had the same problem, and yes, the issue was a bad download.
amsabuncu
 
Posts: 21
Joined: 18 Dec 2013, 12:05

Re: [Resolved] SDK installer is finding Bootstrapper.exe

Postby Martin » 30 Jan 2014, 14:57

Fileserving mechanism has been fixed, have not observed any issues since.
Please let me know if there still is problems with broken downloads.
Martin
 
Posts: 567
Joined: 29 Oct 2013, 15:20


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