Tracker connected and not working, but yesterday all run

[venom1988]

Dear all,
Yesterday I have tried my new Eye Tribe with my PC Windows 10 and a PCI Express USB 3.0 (Manhattan).
I download the SDK and all work very well....Yesterday.

Today I start the server and the following message appear in the consolle:

"The tracker device has been connected but is not working"

What happened? I can't understand

The USB 3.0 work properly because I connect my External USB 3.0 Storage and it work nice.
I have just a doubt, I just connect the USB 3.0 in the PCI Express but I don't connect the power cable, can this give me some problem?

Thank you all,
Gianluca

[venom1988]

Hi,
I have some news about this troubleshooting,
I have tried to use the "short" USB cable (provide with the Eye Tribe) and the system work.
I have disconnected the short cable and connect the long one (also provide with Eye Tribe) and now work.
Is probably that I have a defective cable?

[Martin]

Is probably that I have a defective cable?

Perhaps, some systems are more sensitive to interference than others. So everything is working alright now?

[venom1988]

Is probably that I have a defective cable?

Perhaps, some systems are more sensitive to interference than others. So everything is working alright now?

Hi Martin, unluckely the Eye Tribe give me the same problem every day.
I try to use the short and long USB 3.0 cable but nothing change. After lots of plug off and plug in finally the Eye tribe start. I think the problem is my PCI-E USB 3.0, but is very strange in my opinion. But tomorrow I will have the same problem for sure.

Gianluca

[Martin]

Hi Gianluca,

Did you connect the extra power cable from the power supply to the PCIE card? Otherwise, the maximum will be 500mA which is too little (USB3.0 is specified to 900mA).

Also, is this a PCIe 1.0 or 2.0 bus? If the card/motherboard only supports PCI-X 1.0 it will be limited to half of USB3.0 bandwidth, this could be problematic. How old is this system?

[venom1988]

Hi Gianluca,

Did you connect the extra power cable from the power supply to the PCIE card? Otherwise, the maximum will be 500mA which is too little (USB3.0 is specified to 900mA).

Also, is this a PCIe 1.0 or 2.0 bus? If the card/motherboard only supports PCI-X 1.0 it will be limited to half of USB3.0 bandwidth, this could be problematic. How old is this system?

Hi, yes I connected the extra power supply but nothing change. At the moment I can't use Eye Tribe system, I have tried also with MacBok Air and with another Windows PC (USB 3.0 integrated and not PCI-E) but the system doesn't stream data. I am sending an official email with all my problem. Thank you

[Martin]

Ok, might be something wrong with the device, please arrange a return with support@theeyetribe.com so we diagnose it.