Second Monitor

[MastaLomaster]

Cannot start EyeTribe UI when the second monitor is connected. No matter if it duplicates/extends/substitutes the primary monitor. In all the cases EyeTribe UI cannot start with the following error:

Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: eyetribeuiwin.exe
Problem Signature 02: 0.9.28.0
Problem Signature 03: 530b6138
Problem Signature 04: PresentationFramework
Problem Signature 05: 3.0.0.0
Problem Signature 06: 5167b4d1
Problem Signature 07: 6263
Problem Signature 08: e1
Problem Signature 09: System.Windows.Markup.XamlParse
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1049

Any ideas, please?

[Martin]

Hi MastaLomaster,

Could be that the software has issues with detecting the secondary screen information. Could you please tell me what version of Windows you are using and the brand/model of your 2nd screen.

[MastaLomaster]

Tried with several monitors, will list all of them tomorrow
PC: Windows 7 Pro ServicePack 1 64-bit
Dell Precision M4600
Video: NVIDIA Quadro 2000M

[MastaLomaster]

Monitors that I tried:
Acer AL2023W
Dell 1704FPT
Dell 2213T

[Martin]

Thanks for posting the configurations. I've created a bug report for this issue.

At the moment we have not been able to recreate the bug. So far testing has involved Windows 7 64 bit Ultimate and Windows 8 on Nvidia Geforce (210, 230, 770) and ATI Radeon 5850 combined with displays from Samsung (S27A850T, S24C650), Dell (U2713HM, U2412M).

Investigating a different approach to accessing screen information, will send you a version to test once completed.