Server crashes upon startup

[dschreij]

Right after I launch the server, I get the message:

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The EYE TRIBE TRACKER Server has stopped working

and the only option I have is to close the program. I do get to see the command window box i n which the last line says:

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INF: Initializing Eye Tribe Server

The log file output is

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2014-06-23 12:15:09.012|3367748094|I|Creating new log file
2014-06-23 12:15:09.014|3367748094|I|Initializing environment
2014-06-23 12:15:09.014|3367748094|I|Detecting primary screen
2014-06-23 12:15:09.017|3367748094|I|Register control handler
2014-06-23 12:15:09.017|3367748094|I|Initializing config system
2014-06-23 12:15:09.017|3367748094|I|Trying to load obsolete config file
2014-06-23 12:15:09.017|3367748094|W|Config file "C:\Users\Daniel\AppData\Local\EyeTribe/EyeTribe.cfg" doesn't exist!
2014-06-23 12:15:09.017|3367748094|I|TCP port: 6555
2014-06-23 12:15:09.017|3367748094|I|Connections: local only
2014-06-23 12:15:09.017|3367748094|I|Framerate: 30
2014-06-23 12:15:09.020|3367748094|I|Initializing Eye Tribe Server (v0.9.36)
2014-06-23 12:15:09.022|3367748094|I|Creating Tracker Manager
2014-06-23 12:15:09.022|3367748094|I|Creating Camera Manager
2014-06-23 12:15:09.022|3367748094|I|Initializing COM library
2014-06-23 12:15:09.022|3367748094|I|Initialized COM library
2014-06-23 12:15:09.029|3367748094|I|Video capturing device Found: TheEyeTribe
2014-06-23 12:15:09.035|3367748094|I|Registering the device
2014-06-23 12:15:09.035|3367748094|I|Device registered
2014-06-23 12:15:09.035|3367748094|I|Starting Device Monitor
2014-06-23 12:15:09.035|3367748094|I|Creating Detection Manager
2014-06-23 12:15:09.045|3367748094|I|Creating Calibration Manager
2014-06-23 12:15:09.045|3367748094|I|Initializing dispatcher
2014-06-23 12:15:09.045|3367748094|I|Initializing Network
2014-06-23 12:15:09.045|3367748094|I|Setting network connection port
2014-06-23 12:15:09.045|3367748094|I|Setting max network connections
2014-06-23 12:15:09.045|3367748094|I|Setting connection timeout
2014-06-23 12:15:09.045|3367748094|I|Starting Network
2014-06-23 12:15:09.045|3367748094|I|Checking for running instances
2014-06-23 12:15:09.378|3367748094|I|Validating number of camera devices
2014-06-23 12:15:09.378|3367748094|I|Validating config chosen device
2014-06-23 12:15:09.378|3367748094|I|Validating camera device
2014-06-23 12:15:09.378|3367748094|I|Initializing tracker device
2014-06-23 12:15:09.378|3367748094|I|Starting Direct Show device

It seems as if it crashes on the Direct Show device. I have an Intel HD Graphics 4000 as GPU.
I'm running it on Win7 x64 and the version is 0.9.36. I have tried to run the server as administrator, but to no avail. What can I do to try to fix this?

Thanks!

[Martin]

Hi Daniel,

We will look into this, the server should never crash.

What brad/model of computer are you using?

[owenn]

Eye Tribe Server crashes for me as well on start up, same as Daniel described.

I am also running Win7 x64 with an Intel HD Graphics 4000.

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OS Name   Microsoft Windows 7 Ultimate
Version   6.1.7601 Service Pack 1 Build 7601
System Manufacturer   Acer
System Model   Aspire V3-771
System Type   x64-based PC
Processor   Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date   Insyde Corp. V2.12, 31/10/2012
SMBIOS Version   2.7

Name   Intel(R) HD Graphics 4000
PNP Device ID   PCI\VEN_8086&DEV_0166&SUBSYS_06861025&REV_09\3&11583659&0&10
Adapter Type   Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description   Intel(R) HD Graphics 4000
Adapter RAM   (2,013,265,920) bytes
Installed Drivers   igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver Version   8.15.10.2653
   
Name   NVIDIA GeForce GT 640M
PNP Device ID   PCI\VEN_10DE&DEV_0FD2&SUBSYS_06861025&REV_A1\4&2B084DBE&0&0008
Adapter Type   GeForce GT 640M, NVIDIA compatible
Adapter Description   NVIDIA GeForce GT 640M
Adapter RAM   (2,147,483,648) bytes
Installed Drivers   nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version   9.18.13.2702


[Martin]

Sorry to hear that Owenn.

Could you please copy&paste the contents of the log file located in:
C:\Users\USERNAME\AppData\Local\EyeTribe\Logs\
It will help us to fix the issue.

[owenn]

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2014-06-24 08:38:31.260|72865815|I|Creating new log file
2014-06-24 08:38:31.260|72865815|I|Initializing environment
2014-06-24 08:38:31.260|72865815|I|Detecting primary screen
2014-06-24 08:38:31.265|72865815|I|Register control handler
2014-06-24 08:38:31.265|72865815|I|Initializing config system
2014-06-24 08:38:31.265|72865815|I|Trying to load obsolete config file
2014-06-24 08:38:31.265|72865815|W|Config file "C:\Users\username\AppData\Local\EyeTribe/EyeTribe.cfg" doesn't exist!
2014-06-24 08:38:31.265|72865815|I|TCP port: 6555
2014-06-24 08:38:31.265|72865815|I|Connections: local only
2014-06-24 08:38:31.265|72865815|I|Framerate: 30
2014-06-24 08:38:31.266|72865815|I|Initializing Eye Tribe Server (v0.9.36)
2014-06-24 08:38:31.267|72865815|I|Creating Tracker Manager
2014-06-24 08:38:31.267|72865815|I|Creating Camera Manager
2014-06-24 08:38:31.267|72865815|I|Initializing COM library
2014-06-24 08:38:31.268|72865815|I|Initialized COM library
2014-06-24 08:38:31.278|72865815|I|Video capturing device Found: HD WebCam
2014-06-24 08:38:31.279|72865815|I|Video capturing device Found: TheEyeTribe
2014-06-24 08:38:31.285|72865815|I|Registering the device
2014-06-24 08:38:31.285|72865815|I|Device registered
2014-06-24 08:38:31.285|72865815|I|Starting Device Monitor
2014-06-24 08:38:31.286|72865815|I|Creating Detection Manager
2014-06-24 08:38:31.295|72865815|I|Creating Calibration Manager
2014-06-24 08:38:31.296|72865815|I|Initializing dispatcher
2014-06-24 08:38:31.296|72865815|I|Initializing Network
2014-06-24 08:38:31.296|72865815|I|Setting network connection port
2014-06-24 08:38:31.296|72865815|I|Setting max network connections
2014-06-24 08:38:31.296|72865815|I|Setting connection timeout
2014-06-24 08:38:31.296|72865815|I|Starting Network
2014-06-24 08:38:31.296|72865815|I|Checking for running instances
2014-06-24 08:38:31.629|72865815|I|Validating number of camera devices
2014-06-24 08:38:31.629|72865815|I|Validating config chosen device
2014-06-24 08:38:31.629|72865815|I|Validating camera device
2014-06-24 08:38:31.629|72865815|I|Initializing tracker device
2014-06-24 08:38:31.629|72865815|I|Starting Direct Show device


[rupinder]

Hi Team,

I am facing the same issue. I have checked on two win 7 systems but results is same, server stopped immediately on start. Please suggest ASAP. Below is the log details.

-------------------------------------------------

2014-06-24 18:07:10.643|4172254598|I|Creating new log file
2014-06-24 18:07:10.644|4172254598|I|Initializing environment
2014-06-24 18:07:10.644|4172254598|I|Detecting primary screen
2014-06-24 18:07:10.648|4172254598|I|Register control handler
2014-06-24 18:07:10.648|4172254598|I|Initializing config system
2014-06-24 18:07:10.648|4172254598|I|Trying to load obsolete config file
2014-06-24 18:07:10.648|4172254598|W|Config file "C:\Users\Bikram\AppData\Local\EyeTribe/EyeTribe.cfg" doesn't exist!
2014-06-24 18:07:10.648|4172254598|I|TCP port: 6555
2014-06-24 18:07:10.648|4172254598|I|Connections: local only
2014-06-24 18:07:10.648|4172254598|I|Framerate: 30
2014-06-24 18:07:10.650|4172254598|I|Initializing Eye Tribe Server (v0.9.36)
2014-06-24 18:07:10.652|4172254598|I|Creating Tracker Manager
2014-06-24 18:07:10.652|4172254598|I|Creating Camera Manager
2014-06-24 18:07:10.652|4172254598|I|Initializing COM library
2014-06-24 18:07:10.652|4172254598|I|Initialized COM library
2014-06-24 18:07:10.664|4172254598|I|Video capturing device Found: TheEyeTribe
2014-06-24 18:07:10.672|4172254598|I|Registering the device
2014-06-24 18:07:10.672|4172254598|I|Device registered
2014-06-24 18:07:10.672|4172254598|I|Starting Device Monitor
2014-06-24 18:07:10.672|4172254598|I|Creating Detection Manager
2014-06-24 18:07:10.683|4172254598|I|Creating Calibration Manager
2014-06-24 18:07:10.684|4172254598|I|Initializing dispatcher
2014-06-24 18:07:10.684|4172254598|I|Initializing Network
2014-06-24 18:07:10.684|4172254598|I|Setting network connection port
2014-06-24 18:07:10.684|4172254598|I|Setting max network connections
2014-06-24 18:07:10.684|4172254598|I|Setting connection timeout
2014-06-24 18:07:10.684|4172254598|I|Starting Network
2014-06-24 18:07:10.684|4172254598|I|Checking for running instances
2014-06-24 18:07:11.018|4172254598|I|Validating number of camera devices
2014-06-24 18:07:11.018|4172254598|I|Validating config chosen device
2014-06-24 18:07:11.018|4172254598|I|Validating camera device
2014-06-24 18:07:11.018|4172254598|I|Initializing tracker device
2014-06-24 18:07:11.018|4172254598|I|Starting Direct Show device
2014-06-24 18:07:45.298|2378116072|I|Server has awoken from sleep, connections are spared from expiration!

[Martin]

Update: We believe we have located the bug with version 0.9.36. The server might crash if the device is connected to a USB2.0 port. A new software update will be released soon.

[owenn]

Uninstalled, restarted, verified in USB 3 port, installed again, and got a similar crash, but this time with two more lines in the log file:

2014-06-25 11:28:50.334|3599954983|I|Registered new connection [176093691904]
2014-06-25 11:28:50.334|3599954983|I|New connection registered: [176093691904]

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2014-06-25 11:28:28.634|4117335333|I|Creating new log file
2014-06-25 11:28:28.634|4117335333|I|Initializing environment
2014-06-25 11:28:28.634|4117335333|I|Detecting primary screen
2014-06-25 11:28:28.634|4117335333|I|Register control handler
2014-06-25 11:28:28.634|4117335333|I|Initializing config system
2014-06-25 11:28:28.634|4117335333|I|Trying to load obsolete config file
2014-06-25 11:28:28.634|4117335333|W|Config file "C:\Users\username\AppData\Local\EyeTribe/EyeTribe.cfg" doesn't exist!
2014-06-25 11:28:28.634|4117335333|I|TCP port: 6555
2014-06-25 11:28:28.634|4117335333|I|Connections: local only
2014-06-25 11:28:28.634|4117335333|I|Framerate: 30
2014-06-25 11:28:28.650|4117335333|I|Initializing Eye Tribe Server (v0.9.36)
2014-06-25 11:28:28.650|4117335333|I|Creating Tracker Manager
2014-06-25 11:28:28.650|4117335333|I|Creating Camera Manager
2014-06-25 11:28:28.650|4117335333|I|Initializing COM library
2014-06-25 11:28:28.650|4117335333|I|Initialized COM library
2014-06-25 11:28:29.164|4117335333|I|Video capturing device Found: TheEyeTribe
2014-06-25 11:28:31.239|4117335333|I|Registering the device
2014-06-25 11:28:31.239|4117335333|I|Device registered
2014-06-25 11:28:31.239|4117335333|I|Starting Device Monitor
2014-06-25 11:28:31.239|4117335333|I|Creating Detection Manager
2014-06-25 11:28:31.255|4117335333|I|Creating Calibration Manager
2014-06-25 11:28:31.255|4117335333|I|Initializing dispatcher
2014-06-25 11:28:31.255|4117335333|I|Initializing Network
2014-06-25 11:28:31.255|4117335333|I|Setting network connection port
2014-06-25 11:28:31.255|4117335333|I|Setting max network connections
2014-06-25 11:28:31.255|4117335333|I|Setting connection timeout
2014-06-25 11:28:31.255|4117335333|I|Starting Network
2014-06-25 11:28:31.255|4117335333|I|Checking for running instances
2014-06-25 11:28:31.598|4117335333|I|Validating number of camera devices
2014-06-25 11:28:31.598|4117335333|I|Validating config chosen device
2014-06-25 11:28:31.598|4117335333|I|Validating camera device
2014-06-25 11:28:31.598|4117335333|I|Initializing tracker device
2014-06-25 11:28:31.598|4117335333|I|Starting Direct Show device
2014-06-25 11:28:50.334|3599954983|I|Registered new connection [176093691904]
2014-06-25 11:28:50.334|3599954983|I|New connection registered: [176093691904]


[Martin]

Hi guys,

I've sent you a PM with a new version to try (release candidate 1 for version 0.9.39). Could you please test it and tell me if it solves your problem?

[owenn]

Hi Martin,

That seems to have solved the problem.

When I initially tried the new version, it didn't recognise my USB 3 port as a USB 3 port ("ERR: The Eye Tribe Tracker must be connected to a USB 3 host!"). I uninstalled and reinstalled my USB 3 host drivers, and the server works just fine now.