Beta-testing new firmware tool

[Joe G]

I completed my first test of the newer software and it showed some improvement, but the lockup still happened. It worked for ~5 minutes until it locked up this time. The device temporarily disconnected on its own about 3 1/2 minutes in (but restarted successfully). Please see the log below.

Code: Select all

2015-03-05 18:54:31.598|2585666434|I|Creating new log file
2015-03-05 18:54:31.598|2585666434|I|Initializing environment
2015-03-05 18:54:31.598|2585666434|I|Detecting primary screen
2015-03-05 18:54:31.614|2585666434|I|Register control handler
2015-03-05 18:54:31.614|2585666434|I|Initializing config system
2015-03-05 18:54:31.614|2585666434|I|TCP port: 6555
2015-03-05 18:54:31.614|2585666434|I|Connections: local only
2015-03-05 18:54:31.614|2585666434|I|Framerate: 30
2015-03-05 18:54:31.629|2585666434|I|Initializing the Eye Tribe Server (v0.9.53)
2015-03-05 18:54:31.645|2585666434|I|Initializing network
2015-03-05 18:54:31.645|2585666434|I|Initializing dispatcher
2015-03-05 18:54:31.645|2585666434|I|Initializing Network
2015-03-05 18:54:31.645|2585666434|I|Setting network connection port
2015-03-05 18:54:31.645|2585666434|I|Setting max network connections
2015-03-05 18:54:31.645|2585666434|I|Setting connection timeout
2015-03-05 18:54:31.645|2585666434|I|Starting Network
2015-03-05 18:54:31.645|2585666434|I|Checking for running instances
2015-03-05 18:54:31.645|2585666434|I|Creating Tracker Manager
2015-03-05 18:54:31.645|2585666434|I|Creating Camera Manager
2015-03-05 18:54:31.645|2585666434|I|Initializing COM library
2015-03-05 18:54:31.661|2585666434|I|Initialized COM library
2015-03-05 18:54:31.661|2585666434|I|Starting Device Monitor
2015-03-05 18:54:31.739|3980837162|I|Video capturing device Found: Intel(R) RealSense(TM) 3D Camera Virtual Driver
2015-03-05 18:54:32.661|2585666434|I|Creating Detection Manager
2015-03-05 18:54:32.661|2585666434|I|Creating Calibration Manager
2015-03-05 18:54:32.661|2585666434|I|Validating number of camera devices
2015-03-05 18:54:32.661|2585666434|W|Waiting for the tracker device to be connected
2015-03-05 18:54:37.661|3980837162|I|Video capturing device Found: TheEyeTribe
2015-03-05 18:54:37.770|3980837162|I|Registering the device
2015-03-05 18:54:37.770|3980837162|I|Device registered
2015-03-05 18:54:37.770|3980837162|I|Validating camera device
2015-03-05 18:54:37.770|3980837162|I|Initializing tracker device
2015-03-05 18:54:37.770|3980837162|I|Starting Direct Show device
2015-03-05 18:54:37.945|3980837162|I|Building Direct Show render graph
2015-03-05 18:54:38.053|3980837162|I|Setting up device properties
2015-03-05 18:54:38.127|3980837162|I|Setting chosen video format
2015-03-05 18:54:38.208|3980837162|I|Validate camera firmware
2015-03-05 18:54:38.209|3980837162|I|Eye Tribe Tracker firmware revision is 203
2015-03-05 18:54:38.214|3980837162|I|Validate USB3 host
2015-03-05 18:54:38.214|3980837162|I|Validate camera device stream
2015-03-05 18:54:40.539|3980837162|I|The Eye Tribe Tracker stands ready
2015-03-05 18:54:40.539|3980837162|I|The tracker device has been connected
2015-03-05 18:54:50.998|2400083778|I|New connection detected [176093691904]
2015-03-05 18:54:51.567|3980837162|I|The device stream has started
2015-03-05 18:54:51.567|2400083778|I|Tracker started
2015-03-05 18:54:51.567|2400083778|I|Creating new connection [176093691904]
2015-03-05 18:58:02.481|3980837162|W|The device stream has paused
2015-03-05 18:58:03.481|3980837162|E|The device stream has stopped
2015-03-05 18:58:05.593|3980837162|I|The device stream has stopped
2015-03-05 18:58:05.593|3980837162|I|Resetting the device!
2015-03-05 18:58:05.593|3980837162|I|Stopping Direct Show device
2015-03-05 18:58:05.718|3980837162|W|The Eye Tribe Tracker has been disconnected, waiting for connection
2015-03-05 18:58:05.750|3980837162|I|Validating camera device
2015-03-05 18:58:05.750|3980837162|I|Initializing tracker device
2015-03-05 18:58:05.750|3980837162|I|Starting Direct Show device
2015-03-05 18:58:05.750|3980837162|I|Building Direct Show render graph
2015-03-05 18:58:05.781|3980837162|I|Setting up device properties
2015-03-05 18:58:05.781|3980837162|I|Setting chosen video format
2015-03-05 18:58:05.796|3980837162|I|Validate camera firmware
2015-03-05 18:58:05.796|3980837162|I|Eye Tribe Tracker firmware revision is 203
2015-03-05 18:58:05.796|3980837162|I|Validate USB3 host
2015-03-05 18:58:05.796|3980837162|I|Validate camera device stream
2015-03-05 18:58:07.115|3980837162|I|The device stream has started
2015-03-05 18:58:07.115|3980837162|I|The Eye Tribe Tracker stands ready
2015-03-05 18:58:07.115|3980837162|I|The tracker device has been connected
2015-03-05 18:58:07.123|3980837162|I|The device stream has resumed
2015-03-05 18:59:28.096|3980837162|W|The device stream has paused
2015-03-05 18:59:29.095|3980837162|E|The device stream has stopped


I plan to test further on my other computers. I'll also try flashing the device back to firmware 293 and testing again.

[Joe G]

I'm going to test again using a fresh installation of Windows 8.1 Pro 64-bit. This should show whether the issue is due to anything I've installed.

[Martin]

Ok. Will forward the log to the dev team.

Let me know how it goes on the fresh-install.

[Joe G]

Hi Martin,

My test with a fresh installation of Windows 8.1 Pro 64-bit shows that the issue is not due to a conflict with installed software. The EyeTribe SDK was the only thing installed. The computer was also not connected to the internet. As before, I experienced a lockup after a range of ~15 seconds to a couple of minutes. Please see example logs below:

Example log 1

Code: Select all

2015-03-06 17:25:33.049|1358221312|I|Creating new log file
2015-03-06 17:25:33.049|1358221312|I|Initializing environment
2015-03-06 17:25:33.049|1358221312|I|Detecting primary screen
2015-03-06 17:25:33.049|1358221312|I|Register control handler
2015-03-06 17:25:33.049|1358221312|I|Initializing config system
2015-03-06 17:25:33.049|1358221312|I|TCP port: 6555
2015-03-06 17:25:33.049|1358221312|I|Connections: local only
2015-03-06 17:25:33.049|1358221312|I|Framerate: 30
2015-03-06 17:25:33.064|1358221312|I|Initializing the Eye Tribe Server (v0.9.53)
2015-03-06 17:25:33.064|1358221312|I|Initializing network
2015-03-06 17:25:33.064|1358221312|I|Initializing dispatcher
2015-03-06 17:25:33.064|1358221312|I|Initializing Network
2015-03-06 17:25:33.064|1358221312|I|Setting network connection port
2015-03-06 17:25:33.064|1358221312|I|Setting max network connections
2015-03-06 17:25:33.064|1358221312|I|Setting connection timeout
2015-03-06 17:25:33.064|1358221312|I|Starting Network
2015-03-06 17:25:33.064|1358221312|I|Checking for running instances
2015-03-06 17:25:33.064|1358221312|I|Creating Tracker Manager
2015-03-06 17:25:33.064|1358221312|I|Creating Camera Manager
2015-03-06 17:25:33.064|1358221312|I|Initializing COM library
2015-03-06 17:25:33.064|1358221312|I|Initialized COM library
2015-03-06 17:25:33.064|1358221312|I|Starting Device Monitor
2015-03-06 17:25:33.064|3534509003|I|Video capturing device Found: TheEyeTribe
2015-03-06 17:25:33.064|3534509003|I|Registering the device
2015-03-06 17:25:33.064|3534509003|I|Device registered
2015-03-06 17:25:33.064|3534509003|I|Validating camera device
2015-03-06 17:25:33.064|3534509003|I|Initializing tracker device
2015-03-06 17:25:33.064|3534509003|I|Starting Direct Show device
2015-03-06 17:25:33.080|3534509003|I|Building Direct Show render graph
2015-03-06 17:25:33.080|3534509003|I|Setting up device properties
2015-03-06 17:25:33.096|3534509003|I|Setting chosen video format
2015-03-06 17:25:33.096|3534509003|I|Validate camera firmware
2015-03-06 17:25:33.096|3534509003|I|Eye Tribe Tracker firmware revision is 203
2015-03-06 17:25:33.096|3534509003|I|Validate USB3 host
2015-03-06 17:25:33.096|3534509003|I|Validate camera device stream
2015-03-06 17:25:34.769|3534509003|I|The Eye Tribe Tracker stands ready
2015-03-06 17:25:34.769|3534509003|I|The tracker device has been connected
2015-03-06 17:25:34.769|1358221312|I|Creating Detection Manager
2015-03-06 17:25:34.784|1358221312|I|Creating Calibration Manager
2015-03-06 17:25:34.784|1358221312|I|Validating number of camera devices
2015-03-06 17:25:34.784|1358221312|I|Validating config chosen device
2015-03-06 17:25:37.925|4237472009|I|New connection detected [176093691904]
2015-03-06 17:25:38.791|3534509003|I|The device stream has started
2015-03-06 17:25:38.791|4237472009|I|Tracker started
2015-03-06 17:25:38.791|4237472009|I|Creating new connection [176093691904]
2015-03-06 17:26:41.776|3534509003|W|The device stream has paused
2015-03-06 17:26:42.776|3534509003|E|The device stream has stopped
2015-03-06 17:27:11.868|4237472009|I|Connection removed [176093691904]


Example log 2:

Code: Select all

2015-03-06 17:27:42.259|1071552296|I|Creating new log file
2015-03-06 17:27:42.259|1071552296|I|Initializing environment
2015-03-06 17:27:42.259|1071552296|I|Detecting primary screen
2015-03-06 17:27:42.259|1071552296|I|Register control handler
2015-03-06 17:27:42.259|1071552296|I|Initializing config system
2015-03-06 17:27:42.259|1071552296|I|TCP port: 6555
2015-03-06 17:27:42.259|1071552296|I|Connections: local only
2015-03-06 17:27:42.259|1071552296|I|Framerate: 30
2015-03-06 17:27:42.259|1071552296|I|Initializing the Eye Tribe Server (v0.9.53)
2015-03-06 17:27:42.259|1071552296|I|Initializing network
2015-03-06 17:27:42.259|1071552296|I|Initializing dispatcher
2015-03-06 17:27:42.259|1071552296|I|Initializing Network
2015-03-06 17:27:42.259|1071552296|I|Setting network connection port
2015-03-06 17:27:42.259|1071552296|I|Setting max network connections
2015-03-06 17:27:42.259|1071552296|I|Setting connection timeout
2015-03-06 17:27:42.259|1071552296|I|Starting Network
2015-03-06 17:27:42.259|1071552296|I|Checking for running instances
2015-03-06 17:27:42.259|1071552296|I|Creating Tracker Manager
2015-03-06 17:27:42.259|1071552296|I|Creating Camera Manager
2015-03-06 17:27:42.259|1071552296|I|Initializing COM library
2015-03-06 17:27:42.259|1071552296|I|Initialized COM library
2015-03-06 17:27:42.259|1071552296|I|Starting Device Monitor
2015-03-06 17:27:42.275|1442946177|I|Video capturing device Found: TheEyeTribe
2015-03-06 17:27:42.275|1442946177|I|Registering the device
2015-03-06 17:27:42.275|1442946177|I|Device registered
2015-03-06 17:27:42.275|1442946177|I|Validating camera device
2015-03-06 17:27:42.275|1442946177|I|Initializing tracker device
2015-03-06 17:27:42.275|1442946177|I|Starting Direct Show device
2015-03-06 17:27:42.275|1442946177|I|Building Direct Show render graph
2015-03-06 17:27:42.290|1442946177|I|Setting up device properties
2015-03-06 17:27:42.290|1442946177|I|Setting chosen video format
2015-03-06 17:27:42.290|1442946177|I|Validate camera firmware
2015-03-06 17:27:42.290|1442946177|I|Eye Tribe Tracker firmware revision is 203
2015-03-06 17:27:42.290|1442946177|I|Validate USB3 host
2015-03-06 17:27:42.290|1442946177|I|Validate camera device stream
2015-03-06 17:27:44.389|1442946177|I|The Eye Tribe Tracker stands ready
2015-03-06 17:27:44.389|1442946177|I|The tracker device has been connected
2015-03-06 17:27:44.389|1071552296|I|Creating Detection Manager
2015-03-06 17:27:44.404|1071552296|I|Creating Calibration Manager
2015-03-06 17:27:44.404|1071552296|I|Validating number of camera devices
2015-03-06 17:27:44.404|1071552296|I|Validating config chosen device
2015-03-06 17:27:47.498|3324269820|I|New connection detected [176093691904]
2015-03-06 17:27:48.411|1442946177|I|The device stream has started
2015-03-06 17:27:48.411|3324269820|I|Tracker started
2015-03-06 17:27:48.411|3324269820|I|Creating new connection [176093691904]
2015-03-06 17:28:01.404|1442946177|W|The device stream has paused
2015-03-06 17:28:02.404|1442946177|E|The device stream has stopped


I'm going to flash the device to firmware 293 and test again.

[Joe G]

Okay, so I flashed the device to firmware 293 and then tested a computer running Windows 8.1 Pro 64-bit that just arrived from the factory today. Unfortunately, the same lockup problem occurred. The device worked long enough to calibrate (with great success--five star quality), but then "froze" with the red LED lights on and no more log output. I then closed the Eye Tribe UI and Server, neither of which produced any more output. See example log below:

Code: Select all

2015-03-06 17:48:01.506|1038829306|I|Creating new log file
2015-03-06 17:48:01.506|1038829306|I|Initializing environment
2015-03-06 17:48:01.506|1038829306|I|Detecting primary screen
2015-03-06 17:48:01.506|1038829306|I|Register control handler
2015-03-06 17:48:01.506|1038829306|I|Initializing config system
2015-03-06 17:48:01.506|1038829306|I|TCP port: 6555
2015-03-06 17:48:01.506|1038829306|I|Connections: local only
2015-03-06 17:48:01.506|1038829306|I|Framerate: 30
2015-03-06 17:48:01.506|1038829306|I|Initializing the Eye Tribe Server (v0.9.53)
2015-03-06 17:48:01.506|1038829306|I|Initializing network
2015-03-06 17:48:01.506|1038829306|I|Initializing dispatcher
2015-03-06 17:48:01.506|1038829306|I|Initializing Network
2015-03-06 17:48:01.506|1038829306|I|Setting network connection port
2015-03-06 17:48:01.506|1038829306|I|Setting max network connections
2015-03-06 17:48:01.506|1038829306|I|Setting connection timeout
2015-03-06 17:48:01.506|1038829306|I|Starting Network
2015-03-06 17:48:01.506|1038829306|I|Checking for running instances
2015-03-06 17:48:01.522|1038829306|I|Creating Tracker Manager
2015-03-06 17:48:01.522|1038829306|I|Creating Camera Manager
2015-03-06 17:48:01.522|1038829306|I|Initializing COM library
2015-03-06 17:48:01.522|1038829306|I|Initialized COM library
2015-03-06 17:48:01.522|1038829306|I|Starting Device Monitor
2015-03-06 17:48:01.522|1736643239|I|Video capturing device Found: TheEyeTribe
2015-03-06 17:48:01.522|1736643239|I|Registering the device
2015-03-06 17:48:01.522|1736643239|I|Device registered
2015-03-06 17:48:01.522|1736643239|I|Validating camera device
2015-03-06 17:48:01.522|1736643239|I|Initializing tracker device
2015-03-06 17:48:01.522|1736643239|I|Starting Direct Show device
2015-03-06 17:48:01.538|1736643239|I|Building Direct Show render graph
2015-03-06 17:48:01.647|1736643239|I|Setting up device properties
2015-03-06 17:48:01.663|1736643239|I|Setting chosen video format
2015-03-06 17:48:01.663|1736643239|I|Validate camera firmware
2015-03-06 17:48:01.663|1736643239|I|Eye Tribe Tracker firmware revision is 293
2015-03-06 17:48:01.663|1736643239|I|Validate USB3 host
2015-03-06 17:48:01.663|1736643239|I|Validate camera device stream
2015-03-06 17:48:03.758|1736643239|I|The Eye Tribe Tracker stands ready
2015-03-06 17:48:03.758|1736643239|I|The tracker device has been connected
2015-03-06 17:48:03.758|1038829306|I|Creating Detection Manager
2015-03-06 17:48:03.774|1038829306|I|Creating Calibration Manager
2015-03-06 17:48:03.774|1038829306|I|Validating number of camera devices
2015-03-06 17:48:03.774|1038829306|I|Validating config chosen device
2015-03-06 17:48:09.039|3746170021|I|New connection detected [176093691904]
2015-03-06 17:48:09.782|1736643239|I|The device stream has started
2015-03-06 17:48:09.782|3746170021|I|Tracker started
2015-03-06 17:48:09.782|3746170021|I|Creating new connection [176093691904]
2015-03-06 17:48:42.977|3746170021|I|Default calibration profile saved successfully
2015-03-06 17:49:57.728|1736643239|W|The device stream has paused
2015-03-06 17:49:58.727|1736643239|E|The device stream has stopped


I think I'm out of things to test. I've tested across four computers with two firmwares and two SDK versions. There appears to be a Windows 8.1 Pro 64-bit incompatibility.

[Martin]

Hey Joe,

Yup, seems like a faulty data path, we've seen some incompatibility with USB host controllers but this seems to be something else. Could be bad connector, cable, shipping, ESD, PCB etc.

We have shipped many thousands so this is not the expected behavior.

As one last try I've sent you another modified version of 203 that has been verified to work where stream-stopped problem occurred.

If no resolve I would like to arrange a RMA for QC and get you a new/repair.

I've notified Rasmus (support at theeyetribe.com)

[Joe G]

Thanks, Martin! I'll try out these new versions and let you know by Monday.

[Joe G]

Hi Martin,

I tested with the new firmware versions on two computers using Windows 8.1 Pro 64-bit and didn't have any success. I also tried a new (third-party) cable. The results were similar to before. See below:

Intel NUC with new 203 firmware:

Code: Select all

2015-03-08 15:27:03.813|3807505345|I|Creating new log file
2015-03-08 15:27:03.813|3807505345|I|Initializing environment
2015-03-08 15:27:03.813|3807505345|I|Detecting primary screen
2015-03-08 15:27:03.818|3807505345|I|Register control handler
2015-03-08 15:27:03.818|3807505345|I|Initializing config system
2015-03-08 15:27:03.818|3807505345|I|TCP port: 6555
2015-03-08 15:27:03.818|3807505345|I|Connections: local only
2015-03-08 15:27:03.818|3807505345|I|Framerate: 30
2015-03-08 15:27:03.836|3807505345|I|Initializing the Eye Tribe Server (v0.9.53)
2015-03-08 15:27:03.840|3807505345|I|Initializing network
2015-03-08 15:27:03.842|3807505345|I|Initializing dispatcher
2015-03-08 15:27:03.842|3807505345|I|Initializing Network
2015-03-08 15:27:03.842|3807505345|I|Setting network connection port
2015-03-08 15:27:03.842|3807505345|I|Setting max network connections
2015-03-08 15:27:03.842|3807505345|I|Setting connection timeout
2015-03-08 15:27:03.842|3807505345|I|Starting Network
2015-03-08 15:27:03.842|3807505345|I|Checking for running instances
2015-03-08 15:27:03.847|3807505345|I|Creating Tracker Manager
2015-03-08 15:27:03.847|3807505345|I|Creating Camera Manager
2015-03-08 15:27:03.847|3807505345|I|Initializing COM library
2015-03-08 15:27:03.848|3807505345|I|Initialized COM library
2015-03-08 15:27:03.848|3807505345|I|Starting Device Monitor
2015-03-08 15:27:03.865|1837501030|I|Video capturing device Found: Intel(R) RealSense(TM) 3D Camera Virtual Driver
2015-03-08 15:27:03.865|1837501030|I|Video capturing device Found: TheEyeTribe
2015-03-08 15:27:03.871|1837501030|I|Registering the device
2015-03-08 15:27:03.871|1837501030|I|Device registered
2015-03-08 15:27:03.871|1837501030|I|Validating camera device
2015-03-08 15:27:03.871|1837501030|I|Initializing tracker device
2015-03-08 15:27:03.871|1837501030|I|Starting Direct Show device
2015-03-08 15:27:03.884|1837501030|I|Building Direct Show render graph
2015-03-08 15:27:03.917|1837501030|I|Setting up device properties
2015-03-08 15:27:03.924|1837501030|I|Setting chosen video format
2015-03-08 15:27:03.931|1837501030|I|Validate camera firmware
2015-03-08 15:27:03.932|1837501030|I|Eye Tribe Tracker firmware revision is 203
2015-03-08 15:27:03.935|1837501030|I|Validate USB3 host
2015-03-08 15:27:03.935|1837501030|I|Validate camera device stream
2015-03-08 15:27:06.044|1837501030|I|The Eye Tribe Tracker stands ready
2015-03-08 15:27:06.044|1837501030|I|The tracker device has been connected
2015-03-08 15:27:06.046|3807505345|I|Creating Detection Manager
2015-03-08 15:27:06.067|3807505345|I|Creating Calibration Manager
2015-03-08 15:27:06.067|3807505345|I|Validating number of camera devices
2015-03-08 15:27:06.067|3807505345|I|Validating config chosen device
2015-03-08 15:27:11.245|1210739288|I|New connection detected [176093691904]
2015-03-08 15:27:12.055|1837501030|I|The device stream has started
2015-03-08 15:27:12.055|1210739288|I|Tracker started
2015-03-08 15:27:12.055|1210739288|I|Creating new connection [176093691904]
2015-03-08 15:27:43.034|1837501030|W|The device stream has paused
2015-03-08 15:27:44.034|1837501030|E|The device stream has stopped


Intel NUC with 402 firmware:

Code: Select all

2015-03-08 15:29:44.073|529515419|I|Creating new log file
2015-03-08 15:29:44.073|529515419|I|Initializing environment
2015-03-08 15:29:44.073|529515419|I|Detecting primary screen
2015-03-08 15:29:44.073|529515419|I|Register control handler
2015-03-08 15:29:44.073|529515419|I|Initializing config system
2015-03-08 15:29:44.073|529515419|I|TCP port: 6555
2015-03-08 15:29:44.073|529515419|I|Connections: local only
2015-03-08 15:29:44.073|529515419|I|Framerate: 30
2015-03-08 15:29:44.089|529515419|I|Initializing the Eye Tribe Server (v0.9.53)
2015-03-08 15:29:44.089|529515419|I|Initializing network
2015-03-08 15:29:44.105|529515419|I|Initializing dispatcher
2015-03-08 15:29:44.105|529515419|I|Initializing Network
2015-03-08 15:29:44.105|529515419|I|Setting network connection port
2015-03-08 15:29:44.105|529515419|I|Setting max network connections
2015-03-08 15:29:44.105|529515419|I|Setting connection timeout
2015-03-08 15:29:44.105|529515419|I|Starting Network
2015-03-08 15:29:44.105|529515419|I|Checking for running instances
2015-03-08 15:29:44.105|529515419|I|Creating Tracker Manager
2015-03-08 15:29:44.105|529515419|I|Creating Camera Manager
2015-03-08 15:29:44.105|529515419|I|Initializing COM library
2015-03-08 15:29:44.105|529515419|I|Initialized COM library
2015-03-08 15:29:44.105|529515419|I|Starting Device Monitor
2015-03-08 15:29:44.105|16474294|I|Video capturing device Found: Intel(R) RealSense(TM) 3D Camera Virtual Driver
2015-03-08 15:29:44.105|16474294|I|Video capturing device Found: TheEyeTribe
2015-03-08 15:29:44.120|16474294|I|Registering the device
2015-03-08 15:29:44.120|16474294|I|Device registered
2015-03-08 15:29:44.120|16474294|I|Validating camera device
2015-03-08 15:29:44.120|16474294|I|Initializing tracker device
2015-03-08 15:29:44.120|16474294|I|Starting Direct Show device
2015-03-08 15:29:44.120|16474294|I|Building Direct Show render graph
2015-03-08 15:29:44.152|16474294|I|Setting up device properties
2015-03-08 15:29:44.152|16474294|I|Setting chosen video format
2015-03-08 15:29:44.152|16474294|I|Validate camera firmware
2015-03-08 15:29:44.152|16474294|I|Eye Tribe Tracker firmware revision is 402
2015-03-08 15:29:44.152|16474294|I|Validate USB3 host
2015-03-08 15:29:44.152|16474294|I|Validate camera device stream
2015-03-08 15:29:46.247|16474294|I|The Eye Tribe Tracker stands ready
2015-03-08 15:29:46.247|16474294|I|The tracker device has been connected
2015-03-08 15:29:46.247|529515419|I|Creating Detection Manager
2015-03-08 15:29:46.263|529515419|I|Creating Calibration Manager
2015-03-08 15:29:46.263|529515419|I|Validating number of camera devices
2015-03-08 15:29:46.263|529515419|I|Validating config chosen device
2015-03-08 15:29:50.561|3012944277|I|New connection detected [176093691904]
2015-03-08 15:29:51.275|16474294|I|The device stream has started
2015-03-08 15:29:51.276|3012944277|I|Tracker started
2015-03-08 15:29:51.276|3012944277|I|Creating new connection [176093691904]
2015-03-08 15:30:58.239|16474294|W|The device stream has paused
2015-03-08 15:30:59.238|16474294|E|The device stream has stopped
2015-03-08 15:31:06.416|3012944277|I|Connection removed [176093691904]


Intel workstation with new 203 firmware:

Code: Select all

2015-03-08 17:24:08.055|3015812689|I|Creating new log file
2015-03-08 17:24:08.055|3015812689|I|Initializing environment
2015-03-08 17:24:08.055|3015812689|I|Detecting primary screen
2015-03-08 17:24:08.055|3015812689|I|Register control handler
2015-03-08 17:24:08.055|3015812689|I|Initializing config system
2015-03-08 17:24:08.055|3015812689|I|TCP port: 6555
2015-03-08 17:24:08.055|3015812689|I|Connections: local only
2015-03-08 17:24:08.055|3015812689|I|Framerate: 30
2015-03-08 17:24:08.055|3015812689|I|Initializing the Eye Tribe Server (v0.9.53)
2015-03-08 17:24:08.055|3015812689|I|Initializing network
2015-03-08 17:24:08.071|3015812689|I|Initializing dispatcher
2015-03-08 17:24:08.071|3015812689|I|Initializing Network
2015-03-08 17:24:08.071|3015812689|I|Setting network connection port
2015-03-08 17:24:08.071|3015812689|I|Setting max network connections
2015-03-08 17:24:08.071|3015812689|I|Setting connection timeout
2015-03-08 17:24:08.071|3015812689|I|Starting Network
2015-03-08 17:24:08.071|3015812689|I|Checking for running instances
2015-03-08 17:24:08.071|3015812689|I|Creating Tracker Manager
2015-03-08 17:24:08.071|3015812689|I|Creating Camera Manager
2015-03-08 17:24:08.071|3015812689|I|Initializing COM library
2015-03-08 17:24:08.071|3015812689|I|Initialized COM library
2015-03-08 17:24:08.071|3015812689|I|Starting Device Monitor
2015-03-08 17:24:08.071|3721693085|I|Video capturing device Found: TheEyeTribe
2015-03-08 17:24:08.071|3721693085|I|Registering the device
2015-03-08 17:24:08.071|3721693085|I|Device registered
2015-03-08 17:24:08.071|3721693085|I|Validating camera device
2015-03-08 17:24:08.071|3721693085|I|Initializing tracker device
2015-03-08 17:24:08.071|3721693085|I|Starting Direct Show device
2015-03-08 17:24:08.071|3721693085|I|Building Direct Show render graph
2015-03-08 17:24:08.180|3721693085|I|Setting up device properties
2015-03-08 17:24:08.180|3721693085|I|Setting chosen video format
2015-03-08 17:24:08.180|3721693085|I|Validate camera firmware
2015-03-08 17:24:08.180|3721693085|I|Eye Tribe Tracker firmware revision is 203
2015-03-08 17:24:08.180|3721693085|I|Validate USB3 host
2015-03-08 17:24:08.180|3721693085|I|Validate camera device stream
2015-03-08 17:24:10.299|3721693085|I|The Eye Tribe Tracker stands ready
2015-03-08 17:24:10.299|3721693085|I|The tracker device has been connected
2015-03-08 17:24:10.300|3015812689|I|Creating Detection Manager
2015-03-08 17:24:10.308|3015812689|I|Creating Calibration Manager
2015-03-08 17:24:10.308|3015812689|I|Default calibration profile loaded!
2015-03-08 17:24:10.309|3015812689|I|Validating number of camera devices
2015-03-08 17:24:10.309|3015812689|I|Validating config chosen device
2015-03-08 17:24:14.881|1551011605|I|New connection detected [176093691904]
2015-03-08 17:24:15.324|3721693085|I|The device stream has started
2015-03-08 17:24:15.324|1551011605|I|Tracker started
2015-03-08 17:24:15.324|1551011605|I|Creating new connection [176093691904]
2015-03-08 17:24:49.307|3721693085|W|The device stream has paused
2015-03-08 17:24:50.314|3721693085|E|The device stream has stopped
2015-03-08 17:26:06.497|1551011605|I|Connection removed [176093691904]


Intel workstation with 402 firmware:

Code: Select all

2015-03-08 17:17:11.277|3563455777|I|Creating new log file
2015-03-08 17:17:11.277|3563455777|I|Initializing environment
2015-03-08 17:17:11.277|3563455777|I|Detecting primary screen
2015-03-08 17:17:11.277|3563455777|I|Register control handler
2015-03-08 17:17:11.277|3563455777|I|Initializing config system
2015-03-08 17:17:11.277|3563455777|I|TCP port: 6555
2015-03-08 17:17:11.277|3563455777|I|Connections: local only
2015-03-08 17:17:11.277|3563455777|I|Framerate: 30
2015-03-08 17:17:11.293|3563455777|I|Initializing the Eye Tribe Server (v0.9.53)
2015-03-08 17:17:11.293|3563455777|I|Initializing network
2015-03-08 17:17:11.293|3563455777|I|Initializing dispatcher
2015-03-08 17:17:11.293|3563455777|I|Initializing Network
2015-03-08 17:17:11.293|3563455777|I|Setting network connection port
2015-03-08 17:17:11.293|3563455777|I|Setting max network connections
2015-03-08 17:17:11.293|3563455777|I|Setting connection timeout
2015-03-08 17:17:11.293|3563455777|I|Starting Network
2015-03-08 17:17:11.293|3563455777|I|Checking for running instances
2015-03-08 17:17:11.293|3563455777|I|Creating Tracker Manager
2015-03-08 17:17:11.293|3563455777|I|Creating Camera Manager
2015-03-08 17:17:11.293|3563455777|I|Initializing COM library
2015-03-08 17:17:11.293|3563455777|I|Initialized COM library
2015-03-08 17:17:11.293|3563455777|I|Starting Device Monitor
2015-03-08 17:17:11.309|1624752617|I|Video capturing device Found: TheEyeTribe
2015-03-08 17:17:11.309|1624752617|I|Registering the device
2015-03-08 17:17:11.309|1624752617|I|Device registered
2015-03-08 17:17:11.309|1624752617|I|Validating camera device
2015-03-08 17:17:11.309|1624752617|I|Initializing tracker device
2015-03-08 17:17:11.309|1624752617|I|Starting Direct Show device
2015-03-08 17:17:11.324|1624752617|I|Building Direct Show render graph
2015-03-08 17:17:11.434|1624752617|I|Setting up device properties
2015-03-08 17:17:11.449|1624752617|I|Setting chosen video format
2015-03-08 17:17:11.449|1624752617|I|Validate camera firmware
2015-03-08 17:17:11.449|1624752617|I|Eye Tribe Tracker firmware revision is 402
2015-03-08 17:17:11.449|1624752617|I|Validate USB3 host
2015-03-08 17:17:11.449|1624752617|I|Validate camera device stream
2015-03-08 17:17:13.554|1624752617|I|The Eye Tribe Tracker stands ready
2015-03-08 17:17:13.554|1624752617|I|The tracker device has been connected
2015-03-08 17:17:13.556|3563455777|I|Creating Detection Manager
2015-03-08 17:17:13.563|3563455777|I|Creating Calibration Manager
2015-03-08 17:17:13.569|3563455777|I|Default calibration profile loaded!
2015-03-08 17:17:13.570|3563455777|I|Validating number of camera devices
2015-03-08 17:17:13.570|3563455777|I|Validating config chosen device
2015-03-08 17:17:34.230|2088709257|I|New connection detected [176093691904]
2015-03-08 17:17:34.562|1624752617|I|The device stream has started
2015-03-08 17:17:34.562|2088709257|I|Tracker started
2015-03-08 17:17:34.562|2088709257|I|Creating new connection [176093691904]
2015-03-08 17:19:35.508|1624752617|W|The device stream has paused
2015-03-08 17:19:36.505|1624752617|E|The device stream has stopped
2015-03-08 17:20:01.760|2088709257|I|Connection removed [176093691904]


Note that the device stream pauses and then stops, but sometimes the Eye Tribe Server will notice when I close the Eye Tribe UI after the lockup, resulting in a "Connection removed" message. Other times it doesn't notice at all.

I tested the device out on Windows 7 again for an extended period of time. It tracked my eyes for over an hour without any problems.
Windows 7 Pro 64-bit workstation log (no problems on Windows 7):

Code: Select all

2015-03-06 19:09:46.477|1432190893|I|Creating new log file
2015-03-06 19:09:46.477|1432190893|I|Initializing environment
2015-03-06 19:09:46.477|1432190893|I|Detecting primary screen
2015-03-06 19:09:46.493|1432190893|I|Register control handler
2015-03-06 19:09:46.493|1432190893|I|Initializing config system
2015-03-06 19:09:46.493|1432190893|I|TCP port: 6555
2015-03-06 19:09:46.493|1432190893|I|Connections: local only
2015-03-06 19:09:46.493|1432190893|I|Framerate: 30
2015-03-06 19:09:46.493|1432190893|I|Initializing the Eye Tribe Server (v0.9.49)
2015-03-06 19:09:46.493|1432190893|I|Initializing network
2015-03-06 19:09:46.493|1432190893|I|Initializing dispatcher
2015-03-06 19:09:46.493|1432190893|I|Initializing Network
2015-03-06 19:09:46.493|1432190893|I|Setting network connection port
2015-03-06 19:09:46.493|1432190893|I|Setting max network connections
2015-03-06 19:09:46.493|1432190893|I|Setting connection timeout
2015-03-06 19:09:46.493|1432190893|I|Starting Network
2015-03-06 19:09:46.493|1432190893|I|Checking for running instances
2015-03-06 19:09:46.493|1432190893|I|Creating Tracker Manager
2015-03-06 19:09:46.493|1432190893|I|Creating Camera Manager
2015-03-06 19:09:46.493|1432190893|I|Initializing COM library
2015-03-06 19:09:46.493|1432190893|I|Initialized COM library
2015-03-06 19:09:46.493|1432190893|I|Starting Device Monitor
2015-03-06 19:09:46.508|432768284|I|Video capturing device Found: ManyCam Virtual Webcam
2015-03-06 19:09:46.508|432768284|I|Video capturing device Found: TheEyeTribe
2015-03-06 19:09:46.524|432768284|I|Registering the device
2015-03-06 19:09:46.524|432768284|I|Device registered
2015-03-06 19:09:46.524|432768284|I|Video capturing device Found: ManyCam Video Source
2015-03-06 19:09:46.524|432768284|I|Video capturing device Found: PS3Eye Camera
2015-03-06 19:09:46.524|432768284|I|Validating camera device
2015-03-06 19:09:46.524|432768284|I|Initializing tracker device
2015-03-06 19:09:46.524|432768284|I|Starting Direct Show device
2015-03-06 19:09:46.524|432768284|I|Building Direct Show render graph
2015-03-06 19:09:46.649|432768284|I|Setting up device properties
2015-03-06 19:09:46.664|432768284|E|Could not initialize The Eye Tribe Tracker
2015-03-06 19:09:46.664|432768284|E|The tracker device has been connected but is not working
2015-03-06 19:09:47.507|1432190893|I|Creating Detection Manager
2015-03-06 19:09:47.507|1432190893|I|Creating Calibration Manager
2015-03-06 19:09:47.507|1432190893|I|Validating number of camera devices
2015-03-06 19:09:47.507|1432190893|I|Validating config chosen device
2015-03-06 19:09:55.499|432768284|W|The Eye Tribe Tracker has been disconnected, waiting for connection
2015-03-06 19:09:58.495|432768284|I|Validating camera device
2015-03-06 19:09:58.495|432768284|I|Initializing tracker device
2015-03-06 19:09:58.495|432768284|I|Starting Direct Show device
2015-03-06 19:09:58.495|432768284|I|Building Direct Show render graph
2015-03-06 19:09:58.565|432768284|I|Setting up device properties
2015-03-06 19:09:58.585|432768284|I|Setting chosen video format
2015-03-06 19:09:58.595|432768284|I|Validate camera firmware
2015-03-06 19:09:58.595|432768284|I|Eye Tribe Tracker firmware revision is 293
2015-03-06 19:09:58.605|432768284|I|Validate USB3 host
2015-03-06 19:09:58.605|432768284|I|Validate camera device stream
2015-03-06 19:10:00.727|432768284|I|The Eye Tribe Tracker stands ready
2015-03-06 19:10:00.727|432768284|I|The tracker device has been connected
2015-03-06 19:10:12.021|2692130436|I|New connection detected [176093691904]
2015-03-06 19:10:12.723|432768284|I|The device stream has started
2015-03-06 19:10:12.723|2692130436|I|Tracker started
2015-03-06 19:10:12.723|2692130436|I|Creating new connection [176093691904]
2015-03-06 20:21:56.152|2692130436|I|Connection removed [176093691904]
2015-03-06 20:21:56.407|432768284|I|The device stream has stopped
2015-03-06 20:21:56.407|2692130436|I|Tracker stopped
2015-03-06 20:22:05.315|1432190893|I|Shutting down Tracker Manager
2015-03-06 20:22:05.315|1432190893|I|Shutting down Camera Manager
2015-03-06 20:22:05.315|1432190893|I|Stopping Device Monitor
2015-03-06 20:22:06.251|432768284|I|Stopping Direct Show device
2015-03-06 20:22:06.360|1432190893|I|Uninitializing COM library
2015-03-06 20:22:06.360|1432190893|I|Uninitialized COM library
2015-03-06 20:22:06.360|1432190893|I|Shutting down Detection Manager
2015-03-06 20:22:06.391|1432190893|I|Shutting down Calibration Manager
2015-03-06 20:22:06.391|1432190893|I|Deinitializing dispatcher
2015-03-06 20:22:06.391|1432190893|I|Deinitializing Network Manager
2015-03-06 20:22:06.391|1432190893|I|Network Manager Deinitialized


I have tested on four computers running this OS across multiple firmwares and SDK versions. I even tested a computer with a fresh re-installation of Windows 8.1 Pro 64-bit and a computer that had just arrived from the factory. The device functions perfectly on a Windows 7 Pro 64-bit machine, but I have not found a Windows 8.1 Pro 64-bit computer that works for longer than a few minutes. I have swapped out cables (including a new one from a third party) and there are no cable problems. Based on my testing, it really does seem like the device has a problem with Windows 8.1 Pro 64-bit.

We have a couple more Eye Tribe devices arriving at our lab this week, so I'll follow-up with those to see whether this is a fluke. I'll wait to RMA this device until I've tried out the others.

[Martin]

Hi Joe,

Appreciate the extensive testing, it is obvious that there is problem with this device and Windows 8. A bit surprising as the stream-stopped so far have occurred mainly on Windows 7 systems with non-Intel USB controllers, especially from NEC/Renesas.

Rasmus at support will arrange for replacement of the unit at your convenience.

Once it gets here I will run it on the test-rig to figure out what the cause is.

Let me know how the other devices behave.

[Antti]

Hi,

I'm also having this stream-stopped issue. I would like to give a try testing the new firmware if that would solve the problem in this case.

Here is my system information:
ASUS K53SV
Windows 7 Home premium (64bit)
Intel 6 series/C200 series chipset family
ASMedia XHCI Controller

I have updated BIOS and ASMedia USB 3.0 driver (1.16.12.0) but that didn't solve the problem.

Here is the log file:

Code: Select all

2015-03-11 15:09:01.060|1227557921|I|Creating new log file
2015-03-11 15:09:01.060|1227557921|I|Initializing environment
2015-03-11 15:09:01.060|1227557921|I|Detecting primary screen
2015-03-11 15:09:01.066|1227557921|I|Register control handler
2015-03-11 15:09:01.066|1227557921|I|Initializing config system
2015-03-11 15:09:01.066|1227557921|I|TCP port: 6555
2015-03-11 15:09:01.066|1227557921|I|Connections: local only
2015-03-11 15:09:01.066|1227557921|I|Framerate: 30
2015-03-11 15:09:01.075|1227557921|I|Initializing the Eye Tribe Server (v0.9.49)
2015-03-11 15:09:01.077|1227557921|I|Initializing network
2015-03-11 15:09:01.151|1227557921|I|Initializing dispatcher
2015-03-11 15:09:01.151|1227557921|I|Initializing Network
2015-03-11 15:09:01.151|1227557921|I|Setting network connection port
2015-03-11 15:09:01.151|1227557921|I|Setting max network connections
2015-03-11 15:09:01.151|1227557921|I|Setting connection timeout
2015-03-11 15:09:01.151|1227557921|I|Starting Network
2015-03-11 15:09:01.151|1227557921|I|Checking for running instances
2015-03-11 15:09:01.154|1227557921|I|Creating Tracker Manager
2015-03-11 15:09:01.154|1227557921|I|Creating Camera Manager
2015-03-11 15:09:01.154|1227557921|I|Initializing COM library
2015-03-11 15:09:01.155|1227557921|I|Initialized COM library
2015-03-11 15:09:01.155|1227557921|I|Starting Device Monitor
2015-03-11 15:09:01.168|3441717675|I|Video capturing device Found: USB2.0 UVC VGA WebCam
2015-03-11 15:09:01.169|3441717675|I|Video capturing device Found: TheEyeTribe
2015-03-11 15:09:01.175|3441717675|I|Registering the device
2015-03-11 15:09:01.175|3441717675|I|Device registered
2015-03-11 15:09:01.176|3441717675|I|Video capturing device Found: PS3Eye Camera
2015-03-11 15:09:01.176|3441717675|I|Video capturing device Found: OgamaCapture
2015-03-11 15:09:01.176|3441717675|I|Validating camera device
2015-03-11 15:09:01.176|3441717675|I|Initializing tracker device
2015-03-11 15:09:01.176|3441717675|I|Starting Direct Show device
2015-03-11 15:09:01.184|3441717675|I|Building Direct Show render graph
2015-03-11 15:09:01.282|3441717675|I|Setting up device properties
2015-03-11 15:09:01.287|3441717675|I|Setting chosen video format
2015-03-11 15:09:01.290|3441717675|I|Validate camera firmware
2015-03-11 15:09:01.290|3441717675|I|Eye Tribe Tracker firmware revision is 293
2015-03-11 15:09:01.293|3441717675|I|Validate USB3 host
2015-03-11 15:09:01.293|3441717675|I|Validate camera device stream
2015-03-11 15:09:03.377|3441717675|I|The Eye Tribe Tracker stands ready
2015-03-11 15:09:03.377|3441717675|I|The tracker device has been connected
2015-03-11 15:09:03.379|1227557921|I|Creating Detection Manager
2015-03-11 15:09:03.390|1227557921|I|Creating Calibration Manager
2015-03-11 15:09:03.390|1227557921|I|Validating number of camera devices
2015-03-11 15:09:03.390|1227557921|I|Validating config chosen device
2015-03-11 15:09:11.090|420362596|I|New connection detected [176093691904]
2015-03-11 15:09:11.383|3441717675|I|The device stream has started
2015-03-11 15:09:11.383|420362596|I|Tracker started
2015-03-11 15:09:11.383|420362596|I|Creating new connection [176093691904]
2015-03-11 15:12:21.794|3441717675|W|The device stream has paused
2015-03-11 15:12:22.794|3441717675|E|The device stream has stopped
2015-03-11 15:12:52.817|3441717675|E|UVC Extensions (tetcode:2254)
2015-03-11 15:12:52.949|3441717675|I|The device stream has stopped
2015-03-11 15:12:52.949|3441717675|I|Resetting the device!
2015-03-11 15:12:52.950|3441717675|I|Stopping Direct Show device
2015-03-11 15:12:53.060|3441717675|W|The Eye Tribe Tracker has been disconnected, waiting for connection
2015-03-11 15:24:35.643|420362596|I|Connection removed [176093691904]
2015-03-11 15:24:35.643|420362596|I|Tracker stopped