[Resolved] Re: Server Error

[dobre.dragos]

Hello,

I have the same problem with Windows 8.1, latest sdk release (0.9.26). Any solutions?

Thanks.

Dragos

[Martin]

Please post the server log output located in:

C:\Users\MYUSERNAME\AppData\Local\EyeTribe\Logs

Any additional information you provide is helpful. Does it crash? No data? USB3.0 drivers installed?

[dobre.dragos]

The server crash at startup. Here is the log content:
2014-02-05:22:42:05.344|3874373160|I|Creating new log file
2014-02-05:22:42:05.345|3874373160|I|Initializing environment
2014-02-05:22:42:05.345|3874373160|I|Detecting primary screen
2014-02-05:22:42:05.351|3874373160|I|Register control handler
2014-02-05:22:42:05.351|3874373160|I|Initializing config system
2014-02-05:22:42:05.357|3874373160|I|Initializing Eye Tribe Server
2014-02-05:22:42:05.365|3874373160|I|Creating Tracker Manager
2014-02-05:22:42:05.366|3874373160|I|Creating Camera Manager
2014-02-05:22:42:05.366|3874373160|I|Initializing COM library
2014-02-05:22:42:05.367|3874373160|I|Initialized COM library
2014-02-05:22:42:05.423|3874373160|I|Registering the device: USB2.0 UVC HD Webcam
2014-02-05:22:42:05.425|3874373160|I|Registering the device: TheEyeTribe

USB3.0 drivers installed.

I found that the driver installed for Eyetribe is a generic Microsoft driver for USB video from 2006. It is the correct driver?

I have an ASUS N750JV.

[Martin]

Our main target has been Windows 7, on desktop, laptop and tablets, and Windows 8 on Surface 1 and 2.

Windows 8.1 has yet to be verified. We will prepare a test bed for this OS update.

I hope we can resolve this fairly quickly, your log has been forward and bug-ticket created.

[Martin]

We've discovered that the software (EyeTribeUI) must be started with elevated privileges.
This is done by right clicking on the file and selecting "Run as administrator".

We're working on a solution that doesn't require this on Win 8.1.

Update:

This problem occurs when the EyeTribe UI is started without the server running. The application sees this and attempts to start the server automatically. When running the software as non-admin this is not allowed by the OS whereby it stops.

To avoid this issue please start the EyeTribe Server before launching EyeTribe UI.
The next release will automatically detect current user privileges and produces appropriate message.

[Martin]

The new version has been released. Please give it a try and let me know if it fixes the issue. Thanks.

[david]

Hi,
I have a problem with the server software and I thought that was a great idea to use this thread. I downloaded the new version of sdk (v. 0.9.28, it's the available last version), and I installed it in my Windows 8.1 computer. But, the server doesnt't work. Also, I have tried with administrator permisions.

This is the log:

2014-02-28:17:04:55.670|1068863475|I|Creating new log file
2014-02-28:17:04:55.670|1068863475|I|Initializing environment
2014-02-28:17:04:55.670|1068863475|I|Detecting primary screen
2014-02-28:17:04:55.674|1068863475|I|Register control handler
2014-02-28:17:04:55.674|1068863475|I|Initializing config system
2014-02-28:17:04:55.675|1068863475|I|Initializing Eye Tribe Server
2014-02-28:17:04:55.677|1068863475|I|Creating Tracker Manager
2014-02-28:17:04:55.677|1068863475|I|Creating Camera Manager
2014-02-28:17:04:55.677|1068863475|I|Initializing COM library
2014-02-28:17:04:55.678|1068863475|I|Initialized COM library
2014-02-28:17:04:55.701|1068863475|I|Registering the device: TheEyeTribe
2014-02-28:17:04:55.702|1068863475|I|Registering the device: Integrated Webcam


Thanks,

[Mycs]

Hi there

I have the same error on my laptop with Windows 7. SDK has the latest version. Administrator permision doesn't help as well. The server application crashes either eye tracker is connected or not.

Here is my log:
2014-03-01:23:43:17.856|1690019006|I|Creating new log file
2014-03-01:23:43:17.856|1690019006|I|Initializing environment
2014-03-01:23:43:17.856|1690019006|I|Detecting primary screen
2014-03-01:23:43:17.858|1690019006|I|Register control handler
2014-03-01:23:43:17.858|1690019006|I|Initializing config system
2014-03-01:23:43:17.858|1690019006|I|Initializing Eye Tribe Server
2014-03-01:23:43:17.860|1690019006|I|Creating Tracker Manager
2014-03-01:23:43:17.860|1690019006|I|Creating Camera Manager
2014-03-01:23:43:17.860|1690019006|I|Initializing COM library
2014-03-01:23:43:17.860|1690019006|I|Initialized COM library
2014-03-01:23:43:17.876|1690019006|I|Registering the device: ASUS USB2.0 Webcam

Cheers

Max.

[alperstein]

Hi,
new version comes with crash error. eyetribeuiwin.exe
Win 7 ultimate, 64, dell inspiron N5110 ,
2014-03-02:10:28:21.188|679914833|I|Creating new log file
2014-03-02:10:28:21.188|679914833|I|Initializing environment
2014-03-02:10:28:21.188|679914833|I|Detecting primary screen
2014-03-02:10:28:21.191|679914833|I|Register control handler
2014-03-02:10:28:21.191|679914833|I|Initializing config system
2014-03-02:10:28:21.192|679914833|I|Initializing Eye Tribe Server
2014-03-02:10:28:21.194|679914833|I|Creating Tracker Manager
2014-03-02:10:28:21.194|679914833|I|Creating Camera Manager
2014-03-02:10:28:21.194|679914833|I|Initializing COM library
2014-03-02:10:28:21.194|679914833|I|Initialized COM library
2014-03-02:10:28:22.133|679914833|I|Registering the device: Integrated Webcam
2014-03-02:10:28:22.165|679914833|I|Registering the device: TheEyeTribe
2014-03-02:10:28:22.556|679914833|I|Registering the device: PS3Eye Camera
2014-03-02:10:28:22.556|679914833|I|Starting Device Monitor
2014-03-02:10:28:22.557|679914833|I|Creating Detection Manager
2014-03-02:10:28:22.566|679914833|I|Creating Calibration Manager
2014-03-02:10:28:22.566|679914833|I|Initializing dispatcher
2014-03-02:10:28:22.566|679914833|I|Initializing Network
2014-03-02:10:28:22.566|679914833|I|Setting network connection port
2014-03-02:10:28:22.566|679914833|I|Setting max network connections
2014-03-02:10:28:22.566|679914833|I|Setting connection timeout
2014-03-02:10:28:22.566|679914833|I|Starting Network
2014-03-02:10:28:22.566|679914833|I|Checking for running instances
2014-03-02:10:28:22.568|679914833|I|Validating number of camera devices
2014-03-02:10:28:22.568|679914833|I|Validating config chosen device
2014-03-02:10:28:22.568|679914833|I|Validating camera device
2014-03-02:10:28:22.568|679914833|I|Initializing tracker device
2014-03-02:10:28:22.568|679914833|I|Starting Direct Show device
2014-03-02:10:28:22.893|679914833|I|Bulding Direct Show render graph
2014-03-02:10:28:23.495|679914833|I|Setting up DShow properties
2014-03-02:10:28:23.502|679914833|I|Setting chosen video format
2014-03-02:10:28:23.568|679914833|I|Validate camera firmware
2014-03-02:10:28:23.569|679914833|I|Eye Tribe Tracker firmware revision is 202
2014-03-02:10:28:23.570|679914833|I|Validate USB3 host
2014-03-02:10:28:23.570|679914833|I|Validate camera device stream
2014-03-02:10:28:25.995|679914833|I|The Eye Tribe Tracker stands ready
2014-03-02:10:29:05.735|679914833|I|Stopping Network
2014-03-02:10:29:06.075|679914833|I|Shutting down Tracker Manager
2014-03-02:10:29:06.075|679914833|I|Stopping Direct Show device
2014-03-02:10:29:06.185|679914833|I|Shutting down Camera Manager
2014-03-02:10:29:06.185|679914833|I|Stoppig Device Monitor
2014-03-02:10:29:06.565|679914833|I|Uninitializing COM library
2014-03-02:10:29:06.605|679914833|I|Uninitialized COM library
2014-03-02:10:29:06.605|679914833|I|Shutting down Detection Manager
2014-03-02:10:29:06.605|679914833|I|Shutting down Calibration Manager
2014-03-02:10:29:06.605|679914833|I|Deinitializing dispatcher
2014-03-02:10:29:06.605|679914833|I|Deinitializing network

[Martin]

Thanks for posting the logs. Trying to figure out if these are caused by a single error. The PC platform can be a bit tricky with multiple OS and many OEM manufacturers.

David, we're going to do more debugging on Windows 8.1. Latest release seem to still have some issues with this specific OS version.

Mycs, if you open the Device Manager, under the Imaging Devices, do you see one name "TheEyeTribe"?

Alperstein, did the previous version (0.9.27) work ok without this error?