Beta-testing new firmware tool

[Martin]

Moi Antti,

Check you inbox for download link. Let me know how it goes.

[Joe G]

Hi Martin,

I'm happy to report that the two new Eye Tribe trackers work well. We'll be using these in our upcoming study.

I did have one brief disconnection when testing one of the devices for an hour. This showed up as "The device stream has paused"/"The device stream has stopped" messages. The device reconnected in about 8 seconds, so it's probably not a big deal. Here's the log:

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2015-03-12 15:23:46.601|4152975713|I|Creating new log file
2015-03-12 15:23:46.601|4152975713|I|Initializing environment
2015-03-12 15:23:46.601|4152975713|I|Detecting primary screen
2015-03-12 15:23:46.601|4152975713|I|Register control handler
2015-03-12 15:23:46.601|4152975713|I|Initializing config system
2015-03-12 15:23:46.601|4152975713|I|TCP port: 6555
2015-03-12 15:23:46.601|4152975713|I|Connections: local only
2015-03-12 15:23:46.601|4152975713|I|Framerate: 30
2015-03-12 15:23:46.616|4152975713|I|Initializing the Eye Tribe Server (v0.9.53)
2015-03-12 15:23:46.616|4152975713|I|Initializing network
2015-03-12 15:23:46.616|4152975713|I|Initializing dispatcher
2015-03-12 15:23:46.616|4152975713|I|Initializing Network
2015-03-12 15:23:46.616|4152975713|I|Setting network connection port
2015-03-12 15:23:46.616|4152975713|I|Setting max network connections
2015-03-12 15:23:46.616|4152975713|I|Setting connection timeout
2015-03-12 15:23:46.616|4152975713|I|Starting Network
2015-03-12 15:23:46.616|4152975713|I|Checking for running instances
2015-03-12 15:23:46.616|4152975713|I|Creating Tracker Manager
2015-03-12 15:23:46.616|4152975713|I|Creating Camera Manager
2015-03-12 15:23:46.616|4152975713|I|Initializing COM library
2015-03-12 15:23:46.616|4152975713|I|Initialized COM library
2015-03-12 15:23:46.616|4152975713|I|Starting Device Monitor
2015-03-12 15:23:46.648|1385566660|I|Video capturing device Found: Intel(R) RealSense(TM) 3D Camera Virtual Driver
2015-03-12 15:23:47.616|4152975713|I|Creating Detection Manager
2015-03-12 15:23:47.632|4152975713|I|Creating Calibration Manager
2015-03-12 15:23:47.632|4152975713|I|Validating number of camera devices
2015-03-12 15:23:47.632|4152975713|W|Waiting for the tracker device to be connected
2015-03-12 15:23:58.614|1385566660|I|Video capturing device Found: TheEyeTribe
2015-03-12 15:23:58.661|1385566660|I|Registering the device
2015-03-12 15:23:58.661|1385566660|I|Device registered
2015-03-12 15:23:58.661|1385566660|I|Validating camera device
2015-03-12 15:23:58.661|1385566660|I|Initializing tracker device
2015-03-12 15:23:58.661|1385566660|I|Starting Direct Show device
2015-03-12 15:23:58.693|1385566660|I|Building Direct Show render graph
2015-03-12 15:23:58.724|1385566660|I|Setting up device properties
2015-03-12 15:23:58.739|1385566660|I|Setting chosen video format
2015-03-12 15:23:58.739|1385566660|I|Validate camera firmware
2015-03-12 15:23:58.739|1385566660|I|Eye Tribe Tracker firmware revision is 293
2015-03-12 15:23:58.739|1385566660|I|Validate USB3 host
2015-03-12 15:23:58.739|1385566660|I|Validate camera device stream
2015-03-12 15:24:00.880|1385566660|I|The Eye Tribe Tracker stands ready
2015-03-12 15:24:00.880|1385566660|I|The tracker device has been connected
2015-03-12 15:24:19.207|398623459|I|New connection detected [176093691904]
2015-03-12 15:24:19.904|1385566660|I|The device stream has started
2015-03-12 15:24:19.904|398623459|I|Tracker started
2015-03-12 15:24:19.904|398623459|I|Creating new connection [176093691904]
2015-03-12 15:55:45.134|398623459|I|Default calibration profile saved successfully
2015-03-12 15:56:31.695|398623459|I|Default calibration profile saved successfully
2015-03-12 16:02:28.603|398623459|I|Default calibration profile saved successfully
2015-03-12 16:03:05.298|398623459|I|Default calibration profile saved successfully
2015-03-12 16:05:57.906|398623459|I|Default calibration profile saved successfully
2015-03-12 16:15:52.009|1385566660|W|The device stream has paused
2015-03-12 16:15:53.011|1385566660|E|The device stream has stopped
2015-03-12 16:15:58.013|1385566660|E|UVC Extensions (tetcode:2254)
2015-03-12 16:16:00.155|1385566660|I|The device stream has stopped
2015-03-12 16:16:00.155|1385566660|I|Resetting the device!
2015-03-12 16:16:00.157|1385566660|I|Stopping Direct Show device
2015-03-12 16:16:00.272|1385566660|W|The Eye Tribe Tracker has been disconnected, waiting for connection
2015-03-12 16:16:00.282|1385566660|I|Validating camera device
2015-03-12 16:16:00.282|1385566660|I|Initializing tracker device
2015-03-12 16:16:00.282|1385566660|I|Starting Direct Show device
2015-03-12 16:16:00.294|1385566660|I|Building Direct Show render graph
2015-03-12 16:16:00.327|1385566660|I|Setting up device properties
2015-03-12 16:16:00.335|1385566660|I|Setting chosen video format
2015-03-12 16:16:00.339|1385566660|I|Validate camera firmware
2015-03-12 16:16:00.339|1385566660|I|Eye Tribe Tracker firmware revision is 293
2015-03-12 16:16:00.343|1385566660|I|Validate USB3 host
2015-03-12 16:16:00.344|1385566660|I|Validate camera device stream
2015-03-12 16:16:00.770|1385566660|I|The device stream has started
2015-03-12 16:16:00.770|1385566660|I|The Eye Tribe Tracker stands ready
2015-03-12 16:16:00.770|1385566660|I|The tracker device has been connected
2015-03-12 16:16:01.274|1385566660|I|The device stream has resumed
2015-03-12 16:30:29.847|398623459|I|Connection removed [176093691904]
2015-03-12 16:30:30.155|1385566660|I|The device stream has stopped
2015-03-12 16:30:30.155|398623459|I|Tracker stopped
2015-03-12 16:30:34.327|4152975713|I|Shutting down Tracker Manager
2015-03-12 16:30:34.327|4152975713|I|Shutting down Camera Manager
2015-03-12 16:30:34.327|4152975713|I|Stopping Device Monitor
2015-03-12 16:30:35.038|1385566660|I|Stopping Direct Show device
2015-03-12 16:30:35.152|4152975713|I|Uninitializing COM library
2015-03-12 16:30:35.152|4152975713|I|Uninitialized COM library
2015-03-12 16:30:35.152|4152975713|I|Shutting down Detection Manager
2015-03-12 16:30:35.154|4152975713|I|Shutting down Calibration Manager
2015-03-12 16:30:35.154|4152975713|I|Deinitializing dispatcher
2015-03-12 16:30:35.154|4152975713|I|Deinitializing Network Manager
2015-03-12 16:30:35.154|4152975713|I|Network Manager Deinitialized


I'll follow up with Rasmus to RMA the defective device. I hope you find out figure out the defect when it's in your lab! It was very strange that it only froze on Windows 8.1 Pro 64-bit with that one device.

[joaquin]

I would like to mention that I had troubles updating the firmware. It seems that my USB port is not working properly with the TET and I got during update disconnection and reconnection of the device. I managed to finish the update using a different computer.

The first one was a Lenovo G510
The second one was a Lenovo T430

(I unistall the power management software, looking forward to solve my usb problems, but ir didn't)

[Martin]

Sorry to hear that Joaquin.

I just got word from Antti:

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I have ran a couple of tests with the new firmware and the device seems to work fine now.

I had to do the update twice since the first round went somehow wrong. After first try Windows warned about a current peak in USB root hub.

So it does seem to help in some cases. Not sure what we can do to make it work on the Lenovos, I suppose you have tried all the usual things like updating, cables etc. ?

[Martin]

It has come to my attention that there is a major conflict occurring when flashing our devices on systems that also have a Tobii EyeX/Steelseries Sentry device installed. This is due to both devices use the Cypress FX3 controller and that Tobii have decided to override the default Cypress driver with their own and force-flash their firmware onto all empty Cypress devices that connects to the computer.... this starts automatically and cannot be stopped, thanks!

Therefore, if you wish to update the firmware on a computer that also have the Tobii installed you must disable/uninstall the Tobii software first.

Otherwise, if the driver have been messed up by the Tobii software you must:
- Start the Device Manager
- Right click "Tobii IS3 Factory Bootloader" under "Eye Tracking Devices" and select Properties.
- Select "Driver" tab
- Click "Uninstall", tick the checkbox "Delete the driver software for this device" before clicking Ok

[Martin]

Ok, no need to delete just run "services.msc" and right click Tobii Service and hit Stop. Then proceed to flash the device.

Also, wait for Windows to initialize the device. See message at bottom right task bar.