USB 3 and EyeTribe Server / Windows 7

[maurice.debras]

Hi Martin


I'm facing some problem trying to launch the EyeTribeServer,

error : The Eye Tribe Tracker was not detected , so most probably an USB 3 issue
I tried severall solution as well as to flash my Bios

the PC, Win 7 64 bits , 2 USB 3 ports found as well in the USB Controler

As I read you got some issues as well with USB 3 , do you have some recommandation or remarks on how to configure / reinistall the USB 3 drivers

Regards

[nils.21]

Did you try removing all the drivers and re-installing it. It might solve the problem.

[maurice.debras]

Hi Nils.21

Yes, I did

Uninstall via Windows Peripheric tool - reboot - Install last driver downloaded from ASUS
Both Host Controller driver & Root Hub : RENESAS Electronics 23/04/201 Version 2.0.4.0

My mother board is an ASUS P7P55D-E with 2 USB 3.0 ports on the back panel , I tried to change the BIOS config to "IO Level UP [USB3.0]" to force full speed on USB 3

I strongly suspect a wrong setup of my USB 3.0 ports, but can find how to solve it.


Error Message I got is :

version : 0.9.20

WARNING: Framerate not available, usig defaut model
EROR : The Eye Tribe Tracker must be connected to a USB 3 host

[Martin]

Hi Maurice,

Just checked the specs for the P7P55D-E. It seems it's equipped with a USB 3.0 controller from NEC. Maybe you got the wrong drivers?

The NEC drivers version 1.0.19.0, and a firmware updater, is available from the ASUS P7P55DE download section.

[maurice.debras]

Thanks Martin for your support

I did also to come back to the original one installed

the NEC one is installed but no changes , the port does not seem to be recognized as an USB3
I have the window message , a translation like "This USB Mass Storage Device can transfer information faster if you connect it to a Super-Speed USB 3.0 port"

if some one has some ideas, feel free to communicate

thanks

[amsabuncu]

I also have an ASUS mb (M4A87TD/USB3). I updated the drivers from the ASUS site, and the tracker started working. The USB 3.0 ports have blue sockets, and face the back of the case. FYI.

[maurice.debras]

Thanks amasbunku for your remark

I reloaded again drivers, no changes
I'm suspecting a MB controller problem


I 've my cable plug in one of the two usb 3 ports on the back face (the blue one correct)
With USB Device Tree Viewer, it seems that the USB3 port does not recognise the cable plugged as the tool displays no USB3 used but the port 8 of the intel 5 series/3400 :

°NEC Electronics USB 3.0 Host Controller
Root NEC Electronics USB 3.0 Root Huyb
Port 1
Port 2
Port 3
Port 4
===================== USB Host Controller =======================

+++++++++++++++++ Device Information ++++++++++++++++++
Device Description : NEC Electronics USB 3.0 Host Controller
Device ID : PCI\VEN_1033&DEV_0194&SUBSYS_84131043&REV_03\4&896556D&0&0028
Vendor : NEC
Driver KeyName : {36fc9e60-c465-11cf-8056-444553540000}\0006 (GUID_DEVCLASS_USB)
Driver : C:\Windows\system32\DRIVERS\nusb3xhc.sys (Version: 1.0.19.0 Date: 2010-01-22)
Legacy BusType : PCIBus
Class : USB
Service : nusb3xhc
Enumerator : PCI
Location Info : Bus PCI 2, périphérique 0, fonction 0
Manufacturer Info : NEC Electronics
Capabilities : -
Problem Code : 0
Power State : D0 (supported: D0, D3, wake from D0, wake from D3)
Child Device 1 : NEC Electronics USB 3.0 Root Hub
Device ID : NUSB3\ROOT_HUB30\5&37FA7F8&6
Class : USB

HcInfo0 Error : ERROR_INVALID_FUNCTION

Roothub Symbolic Link : NUSB3#ROOT_HUB30#5&37fa7f8&6#{f18a0e88-c30c-11d0-8815-00a0c906bed8}

BusStatistics Error : ERROR_INVALID_FUNCTION

DriverVersion Error : ERROR_INVALID_FUNCTION

BandwidthInfo Error : ERROR_INVALID_FUNCTION

PowerInfo Error : ERROR_INVALID_FUNCTION
------------------------------------------------
========================= USB Root Hub =========================

+++++++++++++++++ Device Information ++++++++++++++++++
Device Description : NEC Electronics USB 3.0 Root Hub
Device ID : NUSB3\ROOT_HUB30\5&37FA7F8&6
Driver KeyName : {36fc9e60-c465-11cf-8056-444553540000}\0007 (GUID_DEVCLASS_USB)
Driver : C:\Windows\system32\DRIVERS\nusb3hub.sys (Version: 1.0.19.0 Date: 2010-01-22)
Legacy BusType : PNPBus
Class : USB
Service : nusb3hub
Enumerator : NUSB3
Location Info : -
Manufacturer Info : NEC Electronics
Capabilities : SurpriseRemovalOK
Problem Code : 0
Power State : D0 (supported: D0, D1, D2, D3, wake from D0, wake from D2)

------------------- USB Hub Descriptor -----------------
bDescriptorLength : 0x0C (12 bytes)
bDescriptorType : 0x2A (SuperSpeed Hub Descriptor)
bNumberOfPorts : 0x04 (4 Ports)
wHubCharacteristics : 0x0009
Power switching : Individual
Compound device : No
Over-current protection : Individual
TT Think Time : At most 8 FS bit times
Port Indicators : Not supported
bPowerOnToPowerGood : 0x0A (20 ms)
bHubControlCurrent : 0x00 (0 mA)
DeviceRemovable : 0x00 (all ports removable)
HubIsBusPowered : 0x00 (Self Powered)

----------------- USB Hub Capabilities ----------------
HighSpeedCapable : Yes
HighSpeed : No
MultiTtCapable : No
HubIsMultiTt : No
ArmedWakeOnConnect : No
IsBusPowered : No
IsRoot : Yes


------------------------------------------------------------------------------------
° INTEL 5 Series/3400 Series Chipset Family USB Enhanced Host Controller 3B34
Root Concentrator USB Root
HUB PORT1 Generic USB Hub
Port 1
Port 2 print USB HP ......
Port 3 logitech USB Camera .........
Port 4
Port 5
Port 6
Port 7
Port 8 Device USB Composite - image
I 'm sure it's that one as unplugging and putting cable in second USB3 port , it appears at port 7 and in details I have Language 0x0409 : "TheEyeTribe"
see here after details
=========================== USB Port8 ===========================

Connection Status : Device is connected
Port Chain : 2-1-8

======================== USB Device ========================

+++++++++++++++++ Device Information ++++++++++++++++++
Device Description : Périphérique USB composite
Device ID : USB\VID_29AB&PID_00FB\0000000001
Driver KeyName : {36fc9e60-c465-11cf-8056-444553540000}\0048 (GUID_DEVCLASS_USB)
Driver : C:\Windows\system32\DRIVERS\usbccgp.sys (Version: 6.1.7601.17586 Date: 2011-03-25)
Legacy BusType : PNPBus
Class : USB
Service : usbccgp
Enumerator : USB
Location Info : Port_#0008.Hub_#0004
Location IDs : PCIROOT(0)#PCI(1D00)#USBROOT(0)#USB(1)#USB(8)
Container ID : {efe91711-2f69-5f41-a896-f3d88b9c4a95}
Manufacturer Info : (Contrôleur hôte USB standard)
Capabilities : Removable, UniqueID, SurpriseRemovalOK
Address : 8
Problem Code : 0
Power State : D0 (supported: D0, D2, D3, wake from D0, wake from D2)
Child Device 1 : Périphérique vidéo USB
Device ID : USB\VID_29AB&PID_00FB&MI_00\7&9289170&0&0000
Class : Image

---------------- Connection Information ---------------
Connection Index : 0x08
Connection Status : 0x01 (DeviceConnected)
Current Config Value : 0x01
Device Address : 0x04
Is Hub : 0x00 (no)
Number Of Open Pipes : 0x02 (2)
Device Bus Speed : 0x02 (High-Speed)
Pipe0ScheduleOffset : 0x00 (0)
Pipe1ScheduleOffset : 0x00 (0)

------------------ Device Descriptor ------------------
bLength : 0x12 (18 bytes)
bDescriptorType : 0x01 (Device Descriptor)
bcdUSB : 0x210 (USB Version 2.10)
bDeviceClass : 0xEF (Miscellaneous)
bDeviceSubClass : 0x02
bDeviceProtocol : 0x01
bMaxPacketSize0 : 0x40 (64 bytes)
idVendor : 0x29AB
idProduct : 0x00FB
bcdDevice : 0x00
iManufacturer : 0x01
Language 0x0409 : "Leopard Imaging"
iProduct : 0x02
Language 0x0409 : "TheEyeTribe"
iSerialNumber : 0x03
Language 0x0409 : "0000000001"
bNumConfigurations : 0x01

-------------- Configuration Descriptor ---------------
bLength : 0x09 (9 bytes)
bDescriptorType : 0x02 (Configuration Descriptor)
wTotalLength : 0x0109 (265 bytes)
bNumInterfaces : 0x02
bConfigurationValue : 0x01
iConfiguration : 0x00
bmAttributes : 0x80 (Bus Powered)
MaxPower : 0xFA (500 mA)
....
...
========================= USB Root Hub =========================

+++++++++++++++++ Device Information ++++++++++++++++++
Device Description : Concentrateur USB racine
Device ID : USB\ROOT_HUB20\4&3BDC237&0
Driver KeyName : {36fc9e60-c465-11cf-8056-444553540000}\0003 (GUID_DEVCLASS_USB)
Driver : C:\Windows\system32\DRIVERS\usbhub.sys (Version: 6.1.7601.17586 Date: 2011-03-25)
Legacy BusType : PNPBus
Class : USB
Service : usbhub
Enumerator : USB
Location Info : -
Manufacturer Info : (Contrôleur hôte USB standard)
Capabilities : SurpriseRemovalOK
Address : 0
Problem Code : 0
Power State : D0 (supported: D0, D2, D3, wake from D0, wake from D2)
Child Device 1 : Generic USB Hub
Device ID : USB\VID_8087&PID_0020\5&203162CE&0&1
Class : USB

------------------- USB Hub Descriptor -----------------
bDescriptorLength : 0x09 (9 bytes)
bDescriptorType : 0x29 (Hub Descriptor)
bNumberOfPorts : 0x02 (2 Ports)
wHubCharacteristics : 0x0000
Power switching : Ganged
Compound device : No
Over-current protection : Global
TT Think Time : At most 8 FS bit times
Port Indicators : Not supported
bPowerOnToPowerGood : 0x02 (4 ms)
bHubControlCurrent : 0x00 (0 mA)
DeviceRemovable : 0x00 (all ports removable)
HubIsBusPowered : 0x00 (Self Powered)

----------------- USB Hub Capabilities ----------------
HighSpeedCapable : Yes
HighSpeed : Yes
MultiTtCapable : No
HubIsMultiTt : No
ArmedWakeOnConnect : No
IsBusPowered : No
IsRoot : Yes
.

[maurice.debras]

Ok, it sounds I have one of the first ASUS P7P55D-E card delivered with some either controller or connection fault
similar to this one see http://www.xtremesystems.org/forums/sho ... uxe-Review

I 've ordered a PCI card with USB3 to plug in and I will keep you post once received

Thanks

[Martin]

One thing to try, manually uninstall the USB3.0 host controller drivers by right clicking in the Device Manager list and make sure to check the "delete drivers from computer". Then reboot and install the drivers downloaded from the manufacturer site. It seems Windows sometimes installs default so-so drivers for USB 3.0 controllers.

Ok, we're tested several PCI add-on cards, all but one worked well. I will put up a list of tested configs soon.

I personally use the Asus U3S6 for my home PC as it is based on an Intel Core i7 920 from 2009 without USB3.0 ports, the SATA 6Gb is also a welcome addition.

We're also releasing a new version of the server with diagnostic capabilities soon.

[maurice.debras]

Thanks Martin for the suggestion, I 'll try

regarding the card, it's the one I ordered, I'll keep you post