[Resolved] No send feedback – “Server stopped”...

[JeffKang]

Couldn’t send feedback – “The Eye Tribe Tracker Server stopped working”, and then “Server is not running”

I was trying to send some feedback data, and I got “The Eye Tribe Tracker Server stopped working”.



Problem signature:
Problem Event Name: APPCRASH
Application Name: EyeTribe.exe
Application Version: 0.9.40.0
Application Timestamp: 53d78933
Fault Module Name: EyeTribe.exe
Fault Module Version: 0.9.40.0
Fault Module Timestamp: 53d78933
Exception Code: 40000015
Exception Offset: 002831fc
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 9dcd
Additional Information 2: 9dcd4aa2d0017bd53ee4762a9c107b9c
Additional Information 3: aaf8
Additional Information 4: aaf874a7b812d8e95aa9758eeec457a8

I then immediately got “Server is not running”.



If I have to paste from a log file, I’m not sure which of the following I go to:

Report.wer
C:\Users\Jeff1\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_EyeTribe.exe_4d4d19f8f92f4f9e309aec1af20d992128897f6_0bb857b6

The_Eye_Tribe_SDK_20140801001506.log
C:\Users\Jeff1\AppData\Local\Temp

The_Eye_Tribe_SDK_20140801001506_1_EYETRIBE_MSI.log
C:\Users\Jeff1\AppData\Local\Temp

The_Eye_Tribe_SDK_20140801001506_0_EYETRIBE_CLIENT_MSI.log
C:\Users\Jeff1\AppData\Local\Temp

I tried sending feedback 3 times, and the server crashed each time.

Thanks.

[Martin]

Ouch, that should NOT happen. I've created a bug report for this issue.

Could you please copy&past the content of the log located in
C:\Users\YOURUSERNAME\AppData\Local\EyeTribe\Logs

[JeffKang]

Code: Select all

2014-08-01 01:52:07.233|2739947935|I|Creating new log file
2014-08-01 01:52:07.243|2739947935|I|Initializing environment
2014-08-01 01:52:07.243|2739947935|I|Detecting primary screen
2014-08-01 01:52:07.273|2739947935|I|Register control handler
2014-08-01 01:52:07.273|2739947935|I|Initializing config system
2014-08-01 01:52:07.274|2739947935|I|TCP port: 6555
2014-08-01 01:52:07.274|2739947935|I|Connections: local only
2014-08-01 01:52:07.274|2739947935|I|Framerate: 30
2014-08-01 01:52:07.277|2739947935|I|Initializing the Eye Tribe Server (v0.9.40)
2014-08-01 01:52:07.279|2739947935|I|Creating Tracker Manager
2014-08-01 01:52:07.280|2739947935|I|Creating Camera Manager
2014-08-01 01:52:07.280|2739947935|I|Initializing COM library
2014-08-01 01:52:07.280|2739947935|I|Initialized COM library
2014-08-01 01:52:07.349|2739947935|I|Video capturing device Found: Microsoft LifeCam VX-6000
2014-08-01 01:52:07.349|2739947935|I|Video capturing device Found: TheEyeTribe
2014-08-01 01:52:07.451|2739947935|I|Registering the device
2014-08-01 01:52:07.451|2739947935|I|Device registered
2014-08-01 01:52:07.451|2739947935|I|Starting Device Monitor
2014-08-01 01:52:07.451|2739947935|I|Creating Detection Manager
2014-08-01 01:52:07.489|2739947935|I|Creating Calibration Manager
2014-08-01 01:52:07.492|2739947935|I|Initializing dispatcher
2014-08-01 01:52:07.492|2739947935|I|Initializing Network
2014-08-01 01:52:07.492|2739947935|I|Setting network connection port
2014-08-01 01:52:07.492|2739947935|I|Setting max network connections
2014-08-01 01:52:07.492|2739947935|I|Setting connection timeout
2014-08-01 01:52:07.492|2739947935|I|Starting Network
2014-08-01 01:52:07.492|2739947935|I|Checking for running instances
2014-08-01 01:52:07.825|2739947935|I|Validating number of camera devices
2014-08-01 01:52:07.825|2739947935|I|Validating config chosen device
2014-08-01 01:52:07.825|2739947935|I|Validating camera device
2014-08-01 01:52:07.825|2739947935|I|Initializing tracker device
2014-08-01 01:52:07.825|2739947935|I|Starting Direct Show device
2014-08-01 01:52:08.035|2739947935|I|Building Direct Show render graph
2014-08-01 01:52:08.164|2739947935|I|Setting up device properties
2014-08-01 01:52:08.171|2739947935|I|Setting chosen video format
2014-08-01 01:52:08.180|2739947935|I|Validate camera firmware
2014-08-01 01:52:08.182|2739947935|I|Eye Tribe Tracker firmware revision is 203
2014-08-01 01:52:08.185|2739947935|I|Validate USB3 host
2014-08-01 01:52:08.185|2739947935|I|Validate camera device stream
2014-08-01 01:52:09.912|2739947935|I|The Eye Tribe Tracker stands ready
2014-08-01 01:52:28.724|4163959566|I|New connection detected [176093691904]
2014-08-01 01:52:28.778|4163959566|I|The device stream has started
2014-08-01 01:52:28.778|4163959566|I|Tracker started
2014-08-01 01:52:28.778|4163959566|I|Creating new connection [176093691904]
2014-08-01 02:04:30.264|4163959566|I|Connection removed [176093691904]
2014-08-01 02:04:30.382|4163959566|I|The device stream has stopped
2014-08-01 02:04:30.382|4163959566|I|Tracker stopped
2014-08-01 02:04:36.978|2739947935|I|Stopping Network
2014-08-01 02:04:37.311|2739947935|I|Shutting down Tracker Manager
2014-08-01 02:04:37.311|2739947935|I|Stoppig Device Monitor
2014-08-01 02:04:37.578|2739947935|I|Stopping Direct Show device
2014-08-01 02:04:37.698|2739947935|I|Shutting down Camera Manager
2014-08-01 02:04:37.698|2739947935|I|Uninitializing COM library
2014-08-01 02:04:37.698|2739947935|I|Uninitialized COM library
2014-08-01 02:04:37.698|2739947935|I|Shutting down Detection Manager
2014-08-01 02:04:37.698|2739947935|I|Shutting down Calibration Manager
2014-08-01 02:04:37.699|2739947935|I|Deinitializing dispatcher
2014-08-01 02:04:37.699|2739947935|I|Deinitializing network

There are a few more logs from earlier dates, but this is the latest one.

I’ve noticed that the last couple of logs end with “Deinitializing network”, while earlier ones end with “Creating new connection”.
I think that it’s because I tried sending feedback in the last few times that I started the Eye Tribe server, while in the attempts before those, I was just testing the mouse cursor, and then shutting down the server with no issues.

(I doubt this is related, but I’ve had a couple USB problems in the past.)

Thanks.

[JeffKang]

Attempt at sending feedback with 9.41

I don’t know if there was time to check out the “server-fails-when-trying-to-send-feedback” issue, but if it was meant to be fixed (probably not, because I don’t see it in the change log), it’s still hanging around.

However, I think that there’s a change in how the server responds.
Instead of hanging, the eye tracker light turns off, and it says “device not connected”.
After a few seconds, the light comes back, the pupils are detected again, and the animated eyes appear in the Eye Tribe UI.

The log is different.
After “The device stream has stopped”, it says “Resetting the device!”, and the log ends with “The device stream has resumed”.
In the first log, “Tracker stopped” comes after “the device stream has stopped”, and the log ends with “Deinitializing network”.

(I hope that this is the right log that corresponds to that crash):

Code: Select all

2014-08-14 19:35:52.562|2533893128|I|Creating new log file
2014-08-14 19:35:52.563|2533893128|I|Initializing environment
2014-08-14 19:35:52.563|2533893128|I|Detecting primary screen
2014-08-14 19:35:52.720|2533893128|I|Register control handler
2014-08-14 19:35:52.720|2533893128|I|Initializing config system
2014-08-14 19:35:52.721|2533893128|I|TCP port: 6555
2014-08-14 19:35:52.721|2533893128|I|Connections: local only
2014-08-14 19:35:52.721|2533893128|I|Framerate: 30
2014-08-14 19:35:52.725|2533893128|I|Initializing the Eye Tribe Server (v0.9.41)
2014-08-14 19:35:52.727|2533893128|I|Creating Tracker Manager
2014-08-14 19:35:52.727|2533893128|I|Creating Camera Manager
2014-08-14 19:35:52.727|2533893128|I|Initializing COM library
2014-08-14 19:35:52.728|2533893128|I|Initialized COM library
2014-08-14 19:35:52.819|2533893128|I|Video capturing device Found: Microsoft LifeCam VX-6000
2014-08-14 19:35:52.819|2533893128|I|Video capturing device Found: TheEyeTribe
2014-08-14 19:35:53.171|2533893128|I|Registering the device
2014-08-14 19:35:53.171|2533893128|I|Device registered
2014-08-14 19:35:53.171|2533893128|I|Starting Device Monitor
2014-08-14 19:35:53.171|2533893128|I|Creating Detection Manager
2014-08-14 19:35:53.213|2533893128|I|Creating Calibration Manager
2014-08-14 19:35:53.213|2533893128|I|Initializing dispatcher
2014-08-14 19:35:53.213|2533893128|I|Initializing Network
2014-08-14 19:35:53.213|2533893128|I|Setting network connection port
2014-08-14 19:35:53.213|2533893128|I|Setting max network connections
2014-08-14 19:35:53.213|2533893128|I|Setting connection timeout
2014-08-14 19:35:53.213|2533893128|I|Starting Network
2014-08-14 19:35:53.213|2533893128|I|Checking for running instances
2014-08-14 19:35:53.546|2533893128|I|Validating number of camera devices
2014-08-14 19:35:53.546|2533893128|I|Validating config chosen device
2014-08-14 19:35:53.546|2533893128|I|Validating camera device
2014-08-14 19:35:53.546|2533893128|I|Initializing tracker device
2014-08-14 19:35:53.546|2533893128|I|Starting Direct Show device
2014-08-14 19:35:54.243|2533893128|I|Building Direct Show render graph
2014-08-14 19:35:54.692|2533893128|I|Setting up device properties
2014-08-14 19:35:54.700|2533893128|I|Setting chosen video format
2014-08-14 19:35:54.709|2533893128|I|Validate camera firmware
2014-08-14 19:35:54.711|2533893128|I|Eye Tribe Tracker firmware revision is 203
2014-08-14 19:35:54.715|2533893128|I|Validate USB3 host
2014-08-14 19:35:54.715|2533893128|I|Validate camera device stream
2014-08-14 19:35:55.158|2054539690|I|New connection detected [176093691904]
2014-08-14 19:35:55.219|2054539690|I|The device stream has started
2014-08-14 19:35:55.219|2054539690|I|Tracker started
2014-08-14 19:35:55.219|2054539690|I|Creating new connection [176093691904]
2014-08-14 19:35:56.464|2533893128|I|The Eye Tribe Tracker stands ready
2014-08-14 19:35:58.182|1523486666|W|The device stream has paused
2014-08-14 19:35:59.182|1523486666|E|The device stream has stopped
2014-08-14 19:35:59.456|1523486666|I|The device stream has stopped
2014-08-14 19:35:59.456|1523486666|I|Resetting the device!
2014-08-14 19:35:59.456|1523486666|I|Stopping Direct Show device
2014-08-14 19:35:59.570|1523486666|W|The Eye Tribe Tracker has been disconnected, waiting for connection
2014-08-14 19:36:00.183|1523486666|I|Validating camera device
2014-08-14 19:36:00.183|1523486666|I|Initializing tracker device
2014-08-14 19:36:00.183|1523486666|I|Starting Direct Show device
2014-08-14 19:36:00.192|1523486666|I|Building Direct Show render graph
2014-08-14 19:36:00.245|1523486666|I|Setting up device properties
2014-08-14 19:36:00.253|1523486666|I|Setting chosen video format
2014-08-14 19:36:00.262|1523486666|I|Validate camera firmware
2014-08-14 19:36:00.264|1523486666|I|Eye Tribe Tracker firmware revision is 203
2014-08-14 19:36:00.265|1523486666|I|Validate USB3 host
2014-08-14 19:36:00.265|1523486666|I|Validate camera device stream
2014-08-14 19:36:00.700|1523486666|I|The device stream has started
2014-08-14 19:36:00.700|1523486666|I|The Eye Tribe Tracker stands ready
2014-08-14 19:36:00.700|1523486666|I|The tracker device has been connected
2014-08-14 19:36:01.178|1523486666|I|The device stream has resumed
2014-08-14 19:45:47.681|2054539690|I|Connection removed [176093691904]
2014-08-14 19:45:47.802|2054539690|I|The device stream has stopped
2014-08-14 19:45:47.802|2054539690|I|Tracker stopped
2014-08-14 23:14:09.450|2054539690|I|New connection detected [180388659200]
2014-08-14 23:14:09.743|2054539690|I|The device stream has started
2014-08-14 23:14:09.743|2054539690|I|Tracker started
2014-08-14 23:14:09.743|2054539690|I|Creating new connection [180388659200]
2014-08-14 23:14:11.539|1523486666|W|The device stream has paused
2014-08-14 23:14:12.540|1523486666|E|The device stream has stopped
2014-08-14 23:14:14.241|1523486666|I|The device stream has stopped
2014-08-14 23:14:14.241|1523486666|I|Resetting the device!
2014-08-14 23:14:14.241|1523486666|I|Stopping Direct Show device
2014-08-14 23:14:14.755|1523486666|W|The Eye Tribe Tracker has been disconnected, waiting for connection
2014-08-14 23:14:15.041|1523486666|I|Validating camera device
2014-08-14 23:14:15.041|1523486666|I|Initializing tracker device
2014-08-14 23:14:15.041|1523486666|I|Starting Direct Show device
2014-08-14 23:14:15.285|1523486666|I|Building Direct Show render graph
2014-08-14 23:14:15.522|1523486666|I|Setting up device properties
2014-08-14 23:14:15.530|1523486666|I|Setting chosen video format
2014-08-14 23:14:15.539|1523486666|I|Validate camera firmware
2014-08-14 23:14:15.541|1523486666|I|Eye Tribe Tracker firmware revision is 203
2014-08-14 23:14:15.544|1523486666|I|Validate USB3 host
2014-08-14 23:14:15.544|1523486666|I|Validate camera device stream
2014-08-14 23:14:15.984|1523486666|I|The device stream has started
2014-08-14 23:14:15.984|1523486666|I|The Eye Tribe Tracker stands ready
2014-08-14 23:14:15.984|1523486666|I|The tracker device has been connected
2014-08-14 23:14:16.038|1523486666|I|The device stream has resumed

Another attempt in 9.41

Edit: I tried sending feedback again, and instead of “device are connected”, it says “connection to eye tribe server lost”.
But similarly, the lights come back, and the pupils are recognized.

Also, the log goes back to looking more like the first log that I posted, where it ends with “deinitializing network”:

Code: Select all

2014-08-15 00:16:40.812|2329031587|I|Creating new log file
2014-08-15 00:16:40.812|2329031587|I|Initializing environment
2014-08-15 00:16:40.812|2329031587|I|Detecting primary screen
2014-08-15 00:16:40.817|2329031587|I|Register control handler
2014-08-15 00:16:40.817|2329031587|I|Initializing config system
2014-08-15 00:16:40.817|2329031587|I|TCP port: 6555
2014-08-15 00:16:40.817|2329031587|I|Connections: local only
2014-08-15 00:16:40.817|2329031587|I|Framerate: 30
2014-08-15 00:16:40.821|2329031587|I|Initializing the Eye Tribe Server (v0.9.41)
2014-08-15 00:16:40.823|2329031587|I|Creating Tracker Manager
2014-08-15 00:16:40.823|2329031587|I|Creating Camera Manager
2014-08-15 00:16:40.823|2329031587|I|Initializing COM library
2014-08-15 00:16:40.824|2329031587|I|Initialized COM library
2014-08-15 00:16:40.836|2329031587|I|Video capturing device Found: Microsoft LifeCam VX-6000
2014-08-15 00:16:40.837|2329031587|I|Video capturing device Found: TheEyeTribe
2014-08-15 00:16:40.842|2329031587|I|Registering the device
2014-08-15 00:16:40.842|2329031587|I|Device registered
2014-08-15 00:16:40.842|2329031587|I|Starting Device Monitor
2014-08-15 00:16:40.842|2329031587|I|Creating Detection Manager
2014-08-15 00:16:40.853|2329031587|I|Creating Calibration Manager
2014-08-15 00:16:40.853|2329031587|I|Initializing dispatcher
2014-08-15 00:16:40.853|2329031587|I|Initializing Network
2014-08-15 00:16:40.853|2329031587|I|Setting network connection port
2014-08-15 00:16:40.853|2329031587|I|Setting max network connections
2014-08-15 00:16:40.853|2329031587|I|Setting connection timeout
2014-08-15 00:16:40.853|2329031587|I|Starting Network
2014-08-15 00:16:40.853|2329031587|I|Checking for running instances
2014-08-15 00:16:41.186|2329031587|I|Validating number of camera devices
2014-08-15 00:16:41.186|2329031587|I|Validating config chosen device
2014-08-15 00:16:41.186|2329031587|I|Validating camera device
2014-08-15 00:16:41.186|2329031587|I|Initializing tracker device
2014-08-15 00:16:41.186|2329031587|I|Starting Direct Show device
2014-08-15 00:16:41.227|2329031587|I|Building Direct Show render graph
2014-08-15 00:16:41.270|2329031587|I|Setting up device properties
2014-08-15 00:16:41.278|2329031587|I|Setting chosen video format
2014-08-15 00:16:41.287|2329031587|I|Validate camera firmware
2014-08-15 00:16:41.289|2329031587|I|Eye Tribe Tracker firmware revision is 203
2014-08-15 00:16:41.291|2329031587|I|Validate USB3 host
2014-08-15 00:16:41.291|2329031587|I|Validate camera device stream
2014-08-15 00:16:42.995|2329031587|I|The Eye Tribe Tracker stands ready
2014-08-15 00:16:43.761|1001921940|I|New connection detected [176093691904]
2014-08-15 00:16:43.793|1001921940|I|The device stream has started
2014-08-15 00:16:43.793|1001921940|I|Tracker started
2014-08-15 00:16:43.794|1001921940|I|Creating new connection [176093691904]
2014-08-15 00:16:54.359|1001921940|I|Connection removed [176093691904]
2014-08-15 00:16:54.484|1001921940|I|The device stream has stopped
2014-08-15 00:16:54.484|1001921940|I|Tracker stopped
2014-08-15 00:16:59.300|2329031587|I|Stopping Network
2014-08-15 00:16:59.633|2329031587|I|Shutting down Tracker Manager
2014-08-15 00:16:59.633|2329031587|I|Stoppig Device Monitor
2014-08-15 00:16:59.846|2329031587|I|Stopping Direct Show device
2014-08-15 00:16:59.960|2329031587|I|Shutting down Camera Manager
2014-08-15 00:16:59.960|2329031587|I|Uninitializing COM library
2014-08-15 00:16:59.961|2329031587|I|Uninitialized COM library
2014-08-15 00:16:59.961|2329031587|I|Shutting down Detection Manager
2014-08-15 00:16:59.961|2329031587|I|Shutting down Calibration Manager
2014-08-15 00:16:59.961|2329031587|I|Deinitializing dispatcher
2014-08-15 00:16:59.961|2329031587|I|Deinitializing network

Thanks.

[Martin]

Hi Jeff,

Issue acknowledged, working on the solution. Thanks for the feedback.