Server says: "The Eye Tribe Tracker has been disconnected!"
Server log says: "The tracker device has been connected but not working"
API console keeps sending heartbeats, but doesn't receive any data.
Leds on device are still on, but the only way to make it working again is to replug the USB cable...
This is not after hours, it's after max 2 minutes (or even seconds)! This makes that device totally unusable!
Tested on 3 laptops:
1. Asus N550J with Windows 8.1 - disconnects after max few minutes (or even seconds)
2. Samsung 550P - Windows 8.1 - disconnects after max few minutes (or even seconds)
3. Lenovo ThinkPad E540 with Windows 7 - seems to be working fine... but didn't test for longer period.
SDK version 0.9.40 x86.
What can I do about it?
Best regards.
LOG:
- Code: Select all
2014-08-12 15:24:48.651|2195450806|I|Creating new log file
2014-08-12 15:24:48.652|2195450806|I|Initializing environment
2014-08-12 15:24:48.652|2195450806|I|Detecting primary screen
2014-08-12 15:24:48.659|2195450806|I|Register control handler
2014-08-12 15:24:48.659|2195450806|I|Initializing config system
2014-08-12 15:24:48.659|2195450806|I|TCP port: 6555
2014-08-12 15:24:48.659|2195450806|I|Connections: local only
2014-08-12 15:24:48.659|2195450806|I|Framerate: 30
2014-08-12 15:24:48.668|2195450806|I|Initializing the Eye Tribe Server (v0.9.40)
2014-08-12 15:24:48.674|2195450806|I|Creating Tracker Manager
2014-08-12 15:24:48.674|2195450806|I|Creating Camera Manager
2014-08-12 15:24:48.674|2195450806|I|Initializing COM library
2014-08-12 15:24:48.676|2195450806|I|Initialized COM library
2014-08-12 15:24:48.708|2195450806|I|Video capturing device Found: TheEyeTribe
2014-08-12 15:24:48.729|2195450806|I|Registering the device
2014-08-12 15:24:48.729|2195450806|I|Device registered
2014-08-12 15:24:48.729|2195450806|I|Starting Device Monitor
2014-08-12 15:24:48.730|2195450806|I|Creating Detection Manager
2014-08-12 15:24:48.764|2195450806|I|Creating Calibration Manager
2014-08-12 15:24:48.765|2195450806|I|Initializing dispatcher
2014-08-12 15:24:48.765|2195450806|I|Initializing Network
2014-08-12 15:24:48.765|2195450806|I|Setting network connection port
2014-08-12 15:24:48.765|2195450806|I|Setting max network connections
2014-08-12 15:24:48.765|2195450806|I|Setting connection timeout
2014-08-12 15:24:48.765|2195450806|I|Starting Network
2014-08-12 15:24:48.765|2195450806|I|Checking for running instances
2014-08-12 15:24:49.099|2195450806|I|Validating number of camera devices
2014-08-12 15:24:49.099|2195450806|I|Validating config chosen device
2014-08-12 15:24:49.099|2195450806|I|Validating camera device
2014-08-12 15:24:49.099|2195450806|I|Initializing tracker device
2014-08-12 15:24:49.099|2195450806|I|Starting Direct Show device
2014-08-12 15:24:49.147|2195450806|I|Building Direct Show render graph
2014-08-12 15:24:49.229|2195450806|I|Setting up device properties
2014-08-12 15:24:49.234|2195450806|I|Setting chosen video format
2014-08-12 15:24:49.240|2195450806|I|Validate camera firmware
2014-08-12 15:24:49.241|2195450806|I|Eye Tribe Tracker firmware revision is 293
2014-08-12 15:24:49.249|2195450806|I|Validate USB3 host
2014-08-12 15:24:49.249|2195450806|I|Validate camera device stream
2014-08-12 15:24:51.383|2195450806|I|The Eye Tribe Tracker stands ready
2014-08-12 15:24:53.485|2487497464|I|New connection detected [176093691904]
2014-08-12 15:24:53.514|2487497464|I|The device stream has started
2014-08-12 15:24:53.514|2487497464|I|Tracker started
2014-08-12 15:24:53.514|2487497464|I|Creating new connection [176093691904]
2014-08-12 15:25:52.406|2487497464|I|New connection detected [180388659200]
2014-08-12 15:25:52.406|2487497464|I|Creating new connection [180388659200]
2014-08-12 15:26:11.811|2633483933|W|The device stream has paused
2014-08-12 15:26:12.812|2633483933|E|The device stream has stopped
2014-08-12 15:26:17.813|2633483933|E|UVC Extensions (tetcode:2254)
2014-08-12 15:26:20.019|2633483933|I|The device stream has stopped
2014-08-12 15:26:20.019|2633483933|I|Resetting the device!
2014-08-12 15:26:20.019|2633483933|I|Stopping Direct Show device
2014-08-12 15:26:20.148|2633483933|W|The Eye Tribe Tracker has been disconnected, waiting for connection
2014-08-12 15:26:20.169|2633483933|I|Validating camera device
2014-08-12 15:26:20.169|2633483933|I|Initializing tracker device
2014-08-12 15:26:20.170|2633483933|I|Starting Direct Show device
2014-08-12 15:26:20.182|2633483933|I|Building Direct Show render graph
2014-08-12 15:26:45.255|2633483933|E|Direct Show [-2147024809] (tetcode:2219)
2014-08-12 15:26:45.255|2633483933|I|Stopping Direct Show device
2014-08-12 15:26:45.359|2633483933|E|Could not initialize The Eye Tribe Tracker
2014-08-12 15:26:45.370|2633483933|E|The tracker device has been connected but not working
PS. DirectShow error -2147024809 is "The parameter is incorrect", so it seems to be some application problem, not device itself...
