"Connected but not working" and "must be connected to USB 3"

[aarontan0907]

Hej Björn,

I've sent you a download link for the firmware flasher tool (see PM). It has proven to help with some devices, worth trying.

Trying a different cable is a good idea. We have replaced the flat cable that was shipped with the first batch, caused some issues with certain USB3.0 controllers.

I have the same problem too，can you also sent a download link for the firmware flasher tool to me？

[penafiel.claudio]

hi Martin

I have the same problem too like bjorn and the rest please，can you also sent a download link for the firmware flasher tool to me

thanks

[t.brunobelli]

Dear all,

I have the same problem ! The message is : "Could not initialize The Eye Tribe Tracker! The tracker device has been connected but is not working."
The only change i had was the update do Windows 10. But i´m also using the "EyeTribe SDK for Windows v0.9.77".

PLEASE, help me!

[msalmankacst]

Hi,

I have an issue which is (The Tracker device has been connected but is not working).
The systems is Windows 8.1 pro

Please I need your help