[Resolved] EyeTribe eye tracker suddenly stopped working

[hsf]

Hi EyeTribe people,

I am a student at Aalborg University in Copenhagen, and my group have been succesfully using the EyeTribe eye tracker device in conjunction with academic games research. However, we experienced a sudden technical failure.

We had just concluded testing with more than 27 test participants, and before we could test on the 28th, the eye tracker suddenly switched off its red lights and stopped working. I tried restarting the laptop, reinstalling the SDK and driver and waiting for the device to cool off. The eye tracker still does not work. Even when connected (through USB 3.0) the UI program just says "Waiting for device to be connected".

The device has been tested on 2 different laptops without success.

Both laptops run Windows 8.1, but as mentioned, the device worked fine for several hours, before suddenly it stopped working.

What should I do?

[Martin]

Hi

It would be interesting for us to take a look at it in our hardware lab to figure out what's going on. Since we're in the same city that's could easily arranged. If you have the time to come by we could give you a replacement unit straight away so that you can continue your study.

Send me a PM and we'll arrange it.

[hsf]

Hi,

Thank you for your speedy reply!

I must be completely blank - but I can't seem to find out how to send you a PM.

I finally found the "Private Messages" now, but it tells me that "We are sorry, but you are not authorised to use this feature. You may have just registered here and may need to participate more to be able to use this feature."

[Martin]

I just sent you a PM, do you see it?

[hsf]

Hi Martin,

Thank you for your quick replies.

Apparantly, I cannot reply to your PM - but I can see it.

I can come by Monday after 13:00 or Tuesday at any time.

Could you PM me the exact address?

Thanks in advance.