windows 8.1 - cannot install SDK

[boris.sebosik]

Hey guys,

I just received my device, but my excitement was quickly over, as the SDK would fail to install, saying I need to have .NET framework 3.5 installed.

I am running Windows 8.1 x64, which has .NET 4.5 built in AFAIK.

Any advice ?

Thanks a lot

Boris

EDIT:

Dumping the log :

[1590:0604][2014-06-23T14:23:21]i001: Burn v3.8.1128.0, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\Brs Sbsk\Downloads\TheEyeTribeSDK-0.9.36-x86.exe, cmdline: ''
[1590:0604][2014-06-23T14:23:21]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]\EyeTribe\Client\EyeTribeUIWin.exe'
[1590:0604][2014-06-23T14:23:21]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\BRSSBS~1\AppData\Local\Temp\The_Eye_Tribe_SDK_20140623142321.log'
[1590:0604][2014-06-23T14:23:21]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Brs Sbsk\Downloads\TheEyeTribeSDK-0.9.36-x86.exe'
[1590:0604][2014-06-23T14:23:21]i000: Setting string variable 'WixBundleName' to value 'The Eye Tribe SDK'
[1590:0604][2014-06-23T14:23:21]i100: Detect begin, 2 packages
[1590:0604][2014-06-23T14:23:21]i101: Detected package: EYETRIBE_CLIENT_MSI, state: Absent, cached: Complete
[1590:0604][2014-06-23T14:23:21]i101: Detected package: EYETRIBE_MSI, state: Absent, cached: Complete
[1590:0604][2014-06-23T14:23:21]i199: Detect complete, result: 0x0
[1590:15E4][2014-06-23T14:23:22]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[1590:0604][2014-06-23T14:23:22]i200: Plan begin, 2 packages, action: Install
[1590:0604][2014-06-23T14:23:22]i000: Setting string variable 'WixBundleRollbackLog_EYETRIBE_CLIENT_MSI' to value 'C:\Users\BRSSBS~1\AppData\Local\Temp\The_Eye_Tribe_SDK_20140623142321_0_EYETRIBE_CLIENT_MSI_rollback.log'
[1590:0604][2014-06-23T14:23:22]i000: Setting string variable 'WixBundleLog_EYETRIBE_CLIENT_MSI' to value 'C:\Users\BRSSBS~1\AppData\Local\Temp\The_Eye_Tribe_SDK_20140623142321_0_EYETRIBE_CLIENT_MSI.log'
[1590:0604][2014-06-23T14:23:22]i000: Setting string variable 'WixBundleRollbackLog_EYETRIBE_MSI' to value 'C:\Users\BRSSBS~1\AppData\Local\Temp\The_Eye_Tribe_SDK_20140623142321_1_EYETRIBE_MSI_rollback.log'
[1590:0604][2014-06-23T14:23:22]i000: Setting string variable 'WixBundleLog_EYETRIBE_MSI' to value 'C:\Users\BRSSBS~1\AppData\Local\Temp\The_Eye_Tribe_SDK_20140623142321_1_EYETRIBE_MSI.log'
[1590:0604][2014-06-23T14:23:22]i201: Planned package: EYETRIBE_CLIENT_MSI, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[1590:0604][2014-06-23T14:23:22]i201: Planned package: EYETRIBE_MSI, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[1590:0604][2014-06-23T14:23:22]i299: Plan complete, result: 0x0
[1590:0604][2014-06-23T14:23:22]i300: Apply begin
[1528:1540][2014-06-23T14:23:23]i360: Creating a system restore point.
[1528:1540][2014-06-23T14:23:23]i361: Created a system restore point.
[1528:1540][2014-06-23T14:23:23]i000: Caching bundle from: 'C:\Users\BRSSBS~1\AppData\Local\Temp\{367819d6-79f3-441c-8543-8f5f115c610e}\.be\TheEyeTribeSDK.exe' to: 'C:\ProgramData\Package Cache\{367819d6-79f3-441c-8543-8f5f115c610e}\TheEyeTribeSDK.exe'
[1528:1540][2014-06-23T14:23:23]i320: Registering bundle dependency provider: {367819d6-79f3-441c-8543-8f5f115c610e}, version: 0.9.36.0
[1528:15A4][2014-06-23T14:23:23]i304: Verified existing payload: EYETRIBE_CLIENT_MSI at path: C:\ProgramData\Package Cache\{3DDF99C1-0885-4B54-9BA6-A2917F655CAC}v0.9.36.0\InstallerClient.msi.
[1528:15A4][2014-06-23T14:23:23]i304: Verified existing payload: EYETRIBE_MSI at path: C:\ProgramData\Package Cache\{C667D04F-3C86-4863-86AA-9477E62C4C67}v0.9.36.0\Installer.msi.
[1528:1540][2014-06-23T14:23:23]i323: Registering package dependency provider: {3DDF99C1-0885-4B54-9BA6-A2917F655CAC}, version: 0.9.36.0, package: EYETRIBE_CLIENT_MSI
[1528:1540][2014-06-23T14:23:23]i301: Applying execute package: EYETRIBE_CLIENT_MSI, action: Install, path: C:\ProgramData\Package Cache\{3DDF99C1-0885-4B54-9BA6-A2917F655CAC}v0.9.36.0\InstallerClient.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'
[1528:1540][2014-06-23T14:23:24]e000: Error 0x80070643: Failed to install MSI package.
[1528:1540][2014-06-23T14:23:24]e000: Error 0x80070643: Failed to execute MSI package.
[1590:0604][2014-06-23T14:23:24]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[1590:0604][2014-06-23T14:23:24]i319: Applied execute package: EYETRIBE_CLIENT_MSI, result: 0x80070643, restart: None
[1590:0604][2014-06-23T14:23:24]e000: Error 0x80070643: Failed to execute MSI package.
[1528:1540][2014-06-23T14:23:24]i330: Removed bundle dependency provider: {367819d6-79f3-441c-8543-8f5f115c610e}
[1528:1540][2014-06-23T14:23:24]i352: Removing cached bundle: {367819d6-79f3-441c-8543-8f5f115c610e}, from path: C:\ProgramData\Package Cache\{367819d6-79f3-441c-8543-8f5f115c610e}\
[1590:0604][2014-06-23T14:23:25]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

[Martin]

Microsoft requires you to manually activate .Net 3.5 on Windows 8 as described in their help-section.

[boris.sebosik]

Thanks Martin, worked like a charm. Btw, this was not an issue on another computer, which had visual studio and all kinds of dev software installed, which probably enabled the older .net frameworks.

[Martin]

Glad to hear.

I think you get the different .net version with Visual Studio. Good to know, thanks.

[alberto.melis]

Hi everyone,
we're having a problem installing the SDK.

We're running Windows 8.1 x64.

Here's the installation log:

Code: Select all

[1B14:1C38][2014-07-16T15:06:17]i001: Burn v3.8.1128.0, Windows v6.3 (Build 9600: Service Pack 0), path: E:\TheEyeTribeSDK.exe, cmdline: ''
[1B14:1C38][2014-07-16T15:06:17]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]\EyeTribe\Client\EyeTribeUIWin.exe'
[1B14:1C38][2014-07-16T15:06:17]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\ale\AppData\Local\Temp\The_Eye_Tribe_SDK_20140716150617.log'
[1B14:1C38][2014-07-16T15:06:17]i000: Setting string variable 'WixBundleOriginalSource' to value 'E:\TheEyeTribeSDK.exe'
[1B14:1C38][2014-07-16T15:06:17]i000: Setting string variable 'WixBundleName' to value 'The Eye Tribe SDK'
[1B14:1C38][2014-07-16T15:06:17]i100: Detect begin, 2 packages
[1B14:1C38][2014-07-16T15:06:17]i101: Detected package: EYETRIBE_CLIENT_MSI, state: Absent, cached: None
[1B14:1C38][2014-07-16T15:06:17]i101: Detected package: EYETRIBE_MSI, state: Absent, cached: None
[1B14:1C38][2014-07-16T15:06:17]i199: Detect complete, result: 0x0
[1B14:1CF4][2014-07-16T15:06:19]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[1B14:1C38][2014-07-16T15:06:19]i200: Plan begin, 2 packages, action: Install
[1B14:1C38][2014-07-16T15:06:19]i000: Setting string variable 'WixBundleRollbackLog_EYETRIBE_CLIENT_MSI' to value 'C:\Users\ale\AppData\Local\Temp\The_Eye_Tribe_SDK_20140716150617_0_EYETRIBE_CLIENT_MSI_rollback.log'
[1B14:1C38][2014-07-16T15:06:19]i000: Setting string variable 'WixBundleLog_EYETRIBE_CLIENT_MSI' to value 'C:\Users\ale\AppData\Local\Temp\The_Eye_Tribe_SDK_20140716150617_0_EYETRIBE_CLIENT_MSI.log'
[1B14:1C38][2014-07-16T15:06:19]i000: Setting string variable 'WixBundleRollbackLog_EYETRIBE_MSI' to value 'C:\Users\ale\AppData\Local\Temp\The_Eye_Tribe_SDK_20140716150617_1_EYETRIBE_MSI_rollback.log'
[1B14:1C38][2014-07-16T15:06:19]i000: Setting string variable 'WixBundleLog_EYETRIBE_MSI' to value 'C:\Users\ale\AppData\Local\Temp\The_Eye_Tribe_SDK_20140716150617_1_EYETRIBE_MSI.log'
[1B14:1C38][2014-07-16T15:06:19]i201: Planned package: EYETRIBE_CLIENT_MSI, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1B14:1C38][2014-07-16T15:06:19]i201: Planned package: EYETRIBE_MSI, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1B14:1C38][2014-07-16T15:06:19]i299: Plan complete, result: 0x0
[1B14:1C38][2014-07-16T15:06:19]i300: Apply begin
[1E24:150C][2014-07-16T15:06:21]i360: Creating a system restore point.
[1E24:150C][2014-07-16T15:06:21]i361: Created a system restore point.
[1E24:150C][2014-07-16T15:06:21]i000: Caching bundle from: 'C:\Users\ale\AppData\Local\Temp\{367819d6-79f3-441c-8543-8f5f115c610e}\.be\TheEyeTribeSDK.exe' to: 'C:\ProgramData\Package Cache\{367819d6-79f3-441c-8543-8f5f115c610e}\TheEyeTribeSDK.exe'
[1E24:150C][2014-07-16T15:06:21]i320: Registering bundle dependency provider: {367819d6-79f3-441c-8543-8f5f115c610e}, version: 0.9.36.0
[1B14:0D48][2014-07-16T15:06:21]i336: Acquiring container: WixAttachedContainer, copy from: E:\TheEyeTribeSDK.exe
[1B14:0D48][2014-07-16T15:06:21]i000: Setting string variable 'WixBundleLastUsedSource' to value 'E:\'
[1B14:1630][2014-07-16T15:06:21]e000: Error 0x80070570: Failed to extract all files from container, erf: 1:4:0
[1B14:0D48][2014-07-16T15:06:21]e000: Error 0x80070570: Failed to begin and wait for operation.
[1B14:0D48][2014-07-16T15:06:21]e000: Error 0x80070570: Failed to extract payload: a1 from container: WixAttachedContainer
[1B14:0D48][2014-07-16T15:06:21]e312: Failed to extract payloads from container: WixAttachedContainer to working path: C:\Users\ale\AppData\Local\Temp\{367819d6-79f3-441c-8543-8f5f115c610e}\73FCEFD8F22D4A09D5A4C20BE6CC38D9833CE557, error: 0x80070570.
[1B14:1C38][2014-07-16T15:06:21]e000: Error 0x80070570: Failed while caching, aborting execution.
[1E24:150C][2014-07-16T15:06:21]i330: Removed bundle dependency provider: {367819d6-79f3-441c-8543-8f5f115c610e}
[1E24:150C][2014-07-16T15:06:21]i352: Removing cached bundle: {367819d6-79f3-441c-8543-8f5f115c610e}, from path: C:\ProgramData\Package Cache\{367819d6-79f3-441c-8543-8f5f115c610e}\
[1B14:1C38][2014-07-16T15:06:22]i399: Apply complete, result: 0x80070570, restart: None, ba requested restart:  No


.Net Framework 3.5
We also tried to run the setup in compatibility mode (both win7 and win8) with no success.

[Martin]

Hi Alberto,

We're looking into the issue, thanks for supplying the log.

Meanwhile, I've sent you the 0.9.39 release candidate that you could try and see if it helps.

[Henrik]

Hi Alberto,

Can you please confirm that you problem still persists with the release candidate 0.9.39
If not, can I please have you to test and answer the following:

• Are you admin of your computer

• Open Programs and Features and filter for EyeTribe. What do you see?

• Do you run any virus protection software? I it might have some heuristic-detection blocking that prevents the software from being installed. Try to disable your AV software and install.

• Check the "Uninstall" registry key to see if there are Bundles (Eye Tribe SDK) in there that are not cleaned up properly.

• Copy in The SDK to your desktop and start the installer from there.

Kind regards,
Henrik