Err USB3.0 port

[sis0ft00]

"Device not connected to a USB3.0 port, check port and drivers"

Try to
- reconnect EyeTribe
- switch to another usb3.0 port
- reinstall/update driver usb3,0
- plug-in without usb3.0 driver
- search for problem in BIOS (4 way configure usb3.0)
- try 3 different version of SDK

What can I try else ???

[owenn]

I had to manually reinstall my USB 3 host drivers for the server to recognise the ports as USB 3. The server didn't like the drivers windows picked when told to search and install them itself.

[sis0ft00]

owenn,
thanks, will try.

[sis0ft00]

Doesn't work

[Martin]

Sorry to hear that your having trouble getting it to run.

What brand/model is your computer? Who manufactured the USB 3.0 controller on it?

In general, USB host controllers from Intel works best.

[Rasmus]

Did the tracker all of a sudden stop working? Has it worked fine before?

If so, then please contact our order support at help@theeyetribe.com as you may need a replacement.

[sis0ft00]

What brand/model is your computer?
-- Lenovo E330 (3354)

Who manufactured the USB 3.0 controller on it?
-- Intel

In general, USB host controllers from Intel works best.
-- ((((

[sis0ft00]

Did the tracker all of a sudden stop working? Has it worked fine before?
-- No, its not worked before

If so, then please contact our order support at help@theeyetribe.com as you may need a replacement.
-- Okay, thanks for help.

[Martin]

Don't think it is a device malfunction, I remember we have had a similar issue with another Lenovo laptop in the past. Will have to look into what the solution for that was. I've sent an email to Henrik who handled that support request.

[sis0ft00]

Don't think it is a device malfunction,
-- happy with it

I remember we have had a similar issue with another Lenovo laptop in the past. Will have to look into what the solution for that was. I've sent an email to Henrik who handled that support request.
-- wait for your message

Thanks a lot